Exelysis Contact Center

06/05/2026

Oι οργανισμοί παγκοσμίως αντιμετώπισαν κατά μέσο όρο 2.086 κυβερνοεπιθέσεις ανά εβδομάδα, σημειώνοντας αύξηση 9,6% σε σχέση με τον Φεβρουάριο του 2025 και παραμένοντας ο...

15/04/2026

New SNOM devices!

🆕 Introducing the latest Snom D8xx series devices - a product family that truly meets every need.

The series now includes eight models that cover all areas of application - from compact entry-level devices to powerful business phones. The three new additions are:

✅ D892M – strong in business
Powerful for demanding business environments

✅ D815WB – versatile connectivity
Seamless integration into all infrastructures thanks to integrated WLAN and Bluetooth.

✅ D810W – the smart entry-level model
With integrated WLAN – the smart entry into professional IP telephony.

Read more about the Snom D8xx series here: www.snom.com/d8xx

08/04/2026

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26/03/2026

Gartner Research: $6.15 trillion in IT investments by 2026

✅ Communications Services: +4.7%
✅ Software: +14.7%
✅ IT Services: the largest segment of the market
📉 Devices: slowdown

The market is investing where real value is created: in communications, services, and the cloud.

And within Communications Services, the message is unmistakable: moving telecommunications infrastructure to the cloud is no longer optional; it’s a prerequisite for any business that wants to stay competitive.

Microbase | We Create Solutions that Stay Ahead of the Curve!

https://url-shortener.me/IJEI

Gartner, Inc. is the world’s leading research and advisory company, providing senior leaders in IT, Finance, HR, and Marketing with objective insights, data, and tools to make informed, confident technology-driven business decisions.

Worldwide IT spending is expected to reach $6.15 trillion in 2026, up 10.8% from 2025, according to the latest forecast by Gartner, Inc., a business and technology insights company.

18/02/2026

Κανένα ζήτημα δεν είναι too challenging για την Ομάδα Tech Support της Microbase.
Δε μας πιστεύεις; Τα δεδομένα μιλάνε από μόνα τους!

12/11/2025

🟣 At Exelysis, innovation meets reliability.

Our platform is built on five powerful pillars that cover every essential telecom need—combining advanced features, seamless integration, and enterprise-grade security.

We empower businesses to communicate smarter, faster, and safer—all through a unified contact center experience designed for the modern digital era.

05/11/2025

🔒 Secure Communication with Exelysis Phone

In a world where data privacy is non-negotiable, every conversation matters.

The Exelysis Phone ensures your calls stay secure with encrypted communication (TLS/SRTP) protecting your voice data from interception and unauthorized access.

Because trust begins with secure communication.

22/10/2025

October as a European month of cybersecurity is more than just a reminder. It is the opportunity to enhance knowledge, prevention and readiness towards digital threats.

And for us at Microbase, it means:
✔️ Data Protection
✔️ Systems Reliability
✔️ Information and User Training
✔️ Resilience to Attacks

Ο Οκτώβριος ως Ευρωπαϊκός Μήνας Κυβερνοασφάλειας, είναι κάτι παραπάνω από μια υπενθύμιση. Είναι η ευκαιρία να ενισχύσουμε τη γνώση, την πρόληψη και την ετοιμότητα απέναντι στις ψηφιακές απειλές.

Και για εμάς στη Microbase αυτό σημαίνει:
✔️ Προστασία Δεδομένων
✔️ Αξιοπιστία Συστημάτων
✔️ Ενημέρωση και Εκπαίδευση Χρηστών
✔️ Ανθεκτικότητα Απέναντι σε Επιθέσεις

08/10/2025

🎧 Call Routing Based on Caller ID* is one of the most powerful tools in a contact center or a customer support environment.
You’re not working towards your Customer’s Satisfaction if:
• Customer speaking a foreign language (possibly) calls your Call Center
• Customer repeats problem to 3 agents until getting to the proper one
• Customer – although of high value – is queued
• Customer’s call drops and the procedure starts from the beginning
• Customer in despair

With Call Routing Based on Caller ID, you reverse the above situation.

Ask out Team of Experts
https://www.exelysis.com/contact/

*Call Routing Based on Caller ID is a telephone and contact center feature that automatically directs incoming calls to the most appropriate destination, depending on the phone number of the caller.
The system “recognizes” the caller by their Caller ID (the phone number that appears when they call) and uses pre-set rules to determine where to send the call.

06/08/2025

Wishing everyone a relaxed and safe summer vacation! 🏖