30/05/2012
Title: Helpdesk Agent
Location : Hong Kong
Employer: Developer
Specialty: IT
Ref Code: J-1202-0002
Requirements:
Diploma holder or above, preferably in Computer Studies or equivalent
Minimum 2 years’ experience in customer service/call center
Experience in technical helpdesk is an added advantage
Knowledge in Microsoft Windows, Microsoft Office, and other general hardware/software support
Prior experiences with helpdesk operations, tools or workflows are pluses
Customer service oriented, organized, helpful, detail-minded with good manners
Excellent interpersonal and communication skills (verbal and written)
Putonghua, PRC and regional support experiences are added advantages
Station in Hong Kong