Crossings Executive Search

16/05/2023

Given the flexibility nature, it is a great opportunity to consider this kind of arrangement. Find out more from the below link...

Q: Since 2020, and even before, I have worked in several contract roles.  Many of these roles have been long-term, and several have been with well-known and impressive companies.  My […]

20/07/2022

Since the beginning of the pandemic, we have all adapted to working from home, since this change however there has been some questions related to mental health, read on to find out...

Remote work is consistently touted as the best way for workers to feel mentally and physically well. But the reality is more complicated.

12/05/2022

Customer Service and Customer Experience are not necessarily the same thing, find out the difference between the two terms from the link below and see the difference it could make...

https://www.tradeonlytoday.com/columns-blogs/customer-service-vs-customer-experience

24/01/2022

The experience you provide to your customers can make a big difference on whether they return, find out more from the link below...

https://www.forbes.com/sites/forbescoachescouncil/2022/01/20/why-the-human-experience-is-key-to-the-customer-journey-and-creating-a-value-driven-brand/?sh=77e733491bf9

Over the coming months, I will break down each of the components in the customer experience journey and help you to categorically understand how to map them and measure their impact within your business.

23/12/2021

It’s the end of the year again, a time for joy, celebration, and reflection. Whilst we cannot celebrate by taking holidays or traveling to see our loved ones again this year, let us reflect on what has been a year full of unprecedented challenges, and how with the help of friends, family, and partners we have persevered and navigated through 2021. We at Crossings are very happy and thankful that you have walked alongside us.

With 2022, we wish for you a safe and prosperous year where your goals, both personal and professional, become reality.

Thanks again, and all the very best.

21/07/2021

Voice calls is still one of the most important medium when you want to build a relationship, read on to find out...

https://www.businessinsider.com/why-phone-calls-better-for-connecting-than-zoom-text-messages-2020-11

If you're looking to deliver tough feedback, avoid miscommunication, and feel more emotionally connected, phone calls are the way to go.

23/04/2021

Whether a business can survive for the long haul, this can make a big impact! Read on further to find out…

Customer experience matters because it can make or break customer loyalty and retention. In today’s world, a great digital customer experience matters even more.

19/04/2021

Whenever we are faced with a difficult question, it might be best to think carefully before answering right away. Read on below to find out how you can use this to your advantage...

The rule of awkward silence has always been valuable. But in a world of instant gratification, it's more useful than ever.

12/04/2021

If you wish to successfully connect with others, you would need to ask the right questions, find out by clicking the link below

If you want to succeed in business, you need to surround yourself with the right people.

17/11/2020

It’s all about the customers! Make them feel special and keep them coming back. Here are some tips on how

"How they make you feel" is the most important factor in deciding whether or not a person will buy from a certain company again.

21/10/2020

Being able to avoid this issue whilst communicating with your customers can ensure retention. Read on to find out…

A potentially fatal problem in customer service and the customer experience is that of customers falling over the Cliff of Dissatisfaction. This is the moment when a customer loses faith that your business is going to be able to serve them in a timely manner.

19/10/2020

Communicating virtually has been the new common medium. Check out the article below to get the tip on how to increase your effectiveness.

Don't take virtual communication for granted. Avoid the attributional error, and apply new thinking about five ways to be more effective virtually.