At the heart of this love story is our Founder, Ida Bagus Wisnu – a man and leader greatly respected and much adored by all those who have the pleasure of knowing her as a guest, as a colleague, as part of the Diwangkara Hotel family. Family owned and run three stars and boutique hotels, located in the Sanur Beach area – Bali. Each hotel is distinguished by an absolute commitment to attentive serv
ice and the comfort of every guest. Our Core Values
Our core values reflect what is really important and matters to us as a company and group of individuals who make up the Sanur family. They are the solid foundation and main principles of our company culture. By consistently working hard to maintain our values, we endeavour to preserve what makes Sanur hotels colection so special – a sincere and deep commitment to each other, our guests whom we serve every day and the communities within which we work and live. Personalised, warm and consistently exceptional service
We appreciate the myriad of options and alternatives our guests have to choose from, and therefore we set the bar high for ourselves to provide the highest quality services and products we possibly can. We constantly challenge ourselves to update and enhance the guest experience. Innovation, constant training and refurbishment help create an environment which our guests and our employees regard as their home from home. To create positive, memorable experiences for every guest
We work hard to meet and exceed our customers’ expectations on every visit or touch point they have with us. By delighting and satisfying our guests, we ensure the longevity of our business and employment for our team. By serving our customers with very personable, proficient, friendly, competent service, and listening to their needs we create memorable and distinctive experiences as well as loyal guests who return regularly. To care about and give back to our local communities
We recognise and appreciate our responsibility to be active participants in our local communities. We believe in giving time to community and service organisations with the belief that it is important to give back and make a difference wherever possible. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us. All of our hotels make it an on-going priority to support and contribute positively to a variety of organisations within their respective communities. One of the communities we support in Sanur – Bali is “ Yayasan Pembangunan Sanur “ recycling efforts continue to be reviewed and improved upon wherever possible. Our guests, staff, and suppliers have been wonderfully sympathetic to our aims, assisting us with their wholehearted support, and we would like to send a sincere ‘thank you’ to every one of them. While we believe our collective contributions do make a difference we are not content to sit back, and constantly challenge ourselves to increase our involvement with the global community. We welcome ideas and input from our customers, staff and suppliers.
