MM Hospitality

18/12/2023

Day 1, Essential Skill of Hotel General Manager @ Vertu & Yello Hotels Harmoni Jakarta, 18-19 December 2023 😎🤘

07/01/2023

Dear Hoteliers!

Happy New Year!

Below are our services in 2023

~ HCI Consultancy

- Feasibility Study
- Pre-Opening Setup
- Hotel Management
- Brand Development & Hotel Manual Setup

~ HCI Quality Assurance

- Mystery Guest
- Internal Audit Room Sales
- Quality Assurance Audit

~ HCI Academy

- Public Training
- In-House
- Online
- Certification

More info, contact us!

HCI | Hotel Consultant Indonesia

Depok Town Square
UG Floor, Room US37/16
Jl. Margonda Raya No.1
Depok, Jawa Barat 16424
📞 wa.me/6281276858695
📩 [email protected]
🌐 www.hotelconsultant.id

02/04/2022

HCI ACADEMY
Hotel Executive Titlement Program

Certified Hotel Budgeting Analyst (CHBA)

GROWIT PRODUCTION

BATCH April 2022

MATERI :

1. Analisa penentuan Room Rate | room costing, % room cost expected.

2. Analisa penentuan Rate Grid & Dynamic Pricing.

3. Analisa penentuan Market Segment.

4. Hotel Comparison & KPI Yield Analysist.

5. Competitive Benchmark & Price Quality Charting Analysist.

6. Food Costing Analysist Based Yield Rate.

7. Budget Assumption by Strategic Method.

8. Summary Budget Profit & Lost Last Year & Forecast.

9. Pengisian Budget FO, HK, FB P&L Summary, Outlets, Room Service, Banquet, FB Product.

10. Pengisian Budget untuk Non Profit Department, A&G, Accounting, Excutice Office, HRD, S*M, Pomec.

11. Pengisian Budget untuk MOD, Minibar, Telp, Laundry, Massage, Other Income, Business Center.

12. Pengisian dan analisa PTER semua karyawan Hotel.

13. Pengisian dan Analisa Hotel Business Plan.

14. Pengisian Cover Budget dan Owner Approval.

SPEAKER :

Mr. Monang MARBUN
(Hotel Consultant, Author & Founder HCI)

MODERATOR :

Mr. Oka WITANTRA
(Hotel Consultant, Founder Growit Indonesia)

PELAKSANAAN

Hari/Tgl: 28-30 April 2022
Pukul: 13.00pm - 16.30pm wib

Live on Zoom Meeting

INVESTASI

Investasi Offline: Rp 2.450.000,-
Investasi Online: Rp. 1.750.000,-

Investasi Promo: Rp. 1.150.000,-

FASILITAS

1. Gelar Non Akademik CHBA (Certified Hotel Budgeting Analyst)

2. E-Certificate dilengkapi nomor identifikasi keabsahan HCI Academy

3. Transcript dilengkapi Materi & Jam Pembelajaran (JP)

4. E-Attendance Certificate Growit Indonesia

5. Free Softcopy EHandbook:
- Hotel accounting terminology & general.
- Analisa operasional Hotel.
- Analisa statistik operasional.
- Analisis rasio.
- Analisa laporan keuangan - laba rugi.
- Perbedaan Cost & Expense

6. Materi Seminar (Modul & Record Zoom)

7. Jejaring Tele Group Sertifikasi CHBA

Informasi Pendaftaran:

Mr. Oka W
📞 wa.me/6282339999938
[email protected]

Seat terbatas hanya untuk 15 peserta tercepat!

SEGERA DAFTAR!

PS:* bagi peserta yg sudah pernah mengikuti pelatihan Hotel Budgeting dari tahun 2016 - 2020 dengan MM Hospitality dan 2021 - Sekarang dgn HCI dan ingin mendapat sertifikat untuk title non akademik, silahkan menghubungi kami, untuk retraining singkat dari HCI, dan dapatkan harga khusus.

Cheers,

MM Hospitality | Est.2012
📞 wa.me/6281276858695

HCI | Hotel Consultant Indonesia
www.hotelconsultant.id
[email protected]

facebook:
https://www.facebook.com/hciacademy

download silabus:
https://m.facebook.com/groups/hotelconsultantindonesia/permalink/688737279240952/?sfnsn=wiwspmo&ref=share

15/03/2022

It's wrong question if we ask, "what if we train them and they leave?" The question should be, "what if we don't train them, and they stay?"

Train your staff to HCI | Hotel Consultant Indonesia.

Website: https://hotelconsultant.id/training/
Whatsapp: wa.me/6281276858695

09/12/2021

Dear Hotel Owner,

Apakah ingin memastikan yang dikerjakan karyawan dan manajer di hotel telah melakukan pekerjaan sesuai SOP dan Visi Perusahaan?
Apakah tidak ada kesalahan prosedur atau kecurangan yang dilakukan mereka?
Untuk memastikan mereka bekerja dengan benar, dapat kita audit internal terlebih dahulu.
Untuk itu, kami dapat membantu program internal audit yang dibutuhkan.

Program Audit:
Management Principles of Internal Audit Control

Objective:
Kami akan audit internal untuk setiap tahap dan proses dari pendapatan di Room Division & Hotel Division lainnya.
Dengan mengimplementasikan tahap-tahap audit yang dilakukan dengan konsisten, akan menghindari kesalahan prosedur yang mengakibatkan:
- Hilangnya penghasilan yang seharusnya didapatkan.
- Kesengajaan pegawai untuk menguntungkan pribadi atau kelompok.
- Kesalahan wewenang yang terjadi dilapangan.
- Tidak adanya pengawasan dari atasan atas kinerja bawahan.
- Ketidak-pedulian pegawai atas pekerjaan yang dikerjakannya.

Audit ini akan melakukan beberapa poin penting disetiap unit kerja:

A. Room Division & Breakfast, audit untuk area:

1. Guarantees of payment
"memastikan semua pendapatan diterima dan bebas dari resiko untuk tidak dibayar"
2. Rack control
"memastikan semua pendapatan diterima, menghindari resiko untuk tidak dibayar dan validasi in-house balance"
3. No shows
"Optimalkan Turnover No Shows"
4. Complimentary
"memastikan semua pemberian complimentary benar dan dapat dipertanggung-jawabkan"
5. Deductions / Refunds
"memastikan semua deduction/refunds dapat dipertanggung-jawabkan"
6. Room reconciliation
"menghindari kamar yang tidak terjual, dibersihkan housekeeping"
7. Breakfast reconciliation
"menghindari ada layanan breakfast tapi tidak di invoice"
8. Account Receivables, untuk audit: credit policy & receivables follow-up
"membatasi resiko tidak bayar dan menghindari gugatan serta mengoptimalkan penundaan pemulihan"

B. Costs, Cash & Stock, audit untuk area:

1. Purchasing
“Audit & Procedure di bagian Pembelian”
2. Receiving
“Audit & Procedure di bagian Penerimaan”
3. Storage
“Audit & Procedure di bagian Penyimpanan/Gudang”
4. Payroll/Personnel
“Audit & Procedure Penggajian & Personalia”
5. Floats
“Audit & Procedure Pengeluaran
6. Payments
“Audit & Procedure Pembayaran
7. Banking & Cashiering
“Audit & Procedure Bank & Kasir
8. Room Sales
“Audit & Procedure Penjualan Kamar
9. Restaurant Sales
“Audit & Procedure Penjualan di Restoran
10. Bar Sales
“Audit & Procedure Penjualan di Bar
11. Fixed Assets
“Audit & Procedure Aktiva Tetap

Budget Income Statement (P&L):
Kami juga akan audit apakah Laporan Income Statement (P&L) sesuai standar rasio yang ditetap owner sehingga dapat memaksimalkan keuntungan bagi perusahaan.

Biaya Audit:
Kami dapat menyesuaikan biaya audit sesuai anggaran yang ditetapkan oleh perusahaan/owner.

Info pelaksanaan dan lainnya, silahkan hubungi kami.

Best regards,

HCI ǀ Hotel Consultant Indonesia
Depok Town Square
UG Floor, Room US37/16
Jl. Margonda Raya No.1
Depok, Jawa Barat 16424??
📞 wa.me/6281276858695
📩 [email protected]
🌐 www.hotelconsultant.id

15/09/2021

Dear HR Team,

Ingin memperdalam skill di hotel khusus di Department Human Resources? Atau ingin belajar menjadi HR Manager yang profesional?

Join program terbaik kami dari HCI ACADEMY, program khusus untuk Hotelier.

Selfstudy Course: Human Resources Manager

Trainer:
🎙️ Monang Marbun, S.E
Hotel Auditor, Expert, ISO 9001:2015. Author. Founder HCI)

Facilitator:
Oka Witantra
Founder Growit Indonesia

Topik Pembahasan:

Pembahasan SOP, format bilingual (english & indonesia)

A. Human Resources Standard Operation Procedures (English-Bilingual-Indonesia)

1. Application procedure
2. Medical check up
3. Orientation for new hired
4. Uniform
5. Name tag
6. Employee entrance & exit
7. Probation
8. Staff grooming
9. Employee dining room
10. Time keeping policy
11. Buddy system
12. Leave request & extension period
13. Trainee
14. Performance appraisal
15. Staff promotion
16. Best employee of the month & year

Security

1. Pos Jaga
2. Kontrol area kerja perusahaan
3. Taktik dan teknik pelaksanaan tugas jaga
4. Body checking
5. Kebakaran
6. Menangani kasus pencurian dan pelanggaran susila
7. Tata cara menerima telepon
8. Ancaman bom melalui telepon
9. Orang mengamuk – membuat keributan
10. Mengatasi unjuk rasa dengan k ekerasan
11. Memeriksa kendaraan yang masuk ke area hotel
12. Incident report
13. Walk through detector
14. Instruksi dan petanggung jawaban sistem pelaporan

B. HR CHECKLISTS

1. New hire checklist
2. Orientation checklist
3. Department orientation checklist
4. Discipline checklist
5. Discipline document checklist
6. Security officer checklist

C. HR Format, Reporting & System

1. Confirmation review
2. Performance review
3. Grooming standard
4. Uniform standard
5. Training need analysis form
6. Training & development plan
7. Hotel employee discipline policy
8. Employee reward & Recognition
9. Application form
10. Employee requisition form
11. Interview sheet
12. Human resources action form (staff movement)
13. Letter of intents form
14. Surat PKWT
15. New employee orientation checklist
16. Leave form
17. Notice of reprimand
18. Performance review – staff
19. Manager appraisal
20. Request transfer
21. Question of BEOTM
22. Travel expenses form
23. Contract form for Excom, Spv & Rank & File.
24. HR paper form
25. Personnel Requisition
26. Application Form
27. Personnel Action Form
28. Personal information for calculation of tax
29. Employee resident map
30. Uniform Requisition Form
31. Hotel's Property Received Form
32. Locker Regulation in staff files
33. Individual Attendance Record Form
34. Manager Level, Spv, Staff Probation Evaluation
35. Confirmation Letter
36. Change working Day-Time
37. Overtime Requisition Form
38. Hotel Exit Pass Form
39. Gate Pass Form
40. Certificate requisition form
41. Casual Requisition
42. Casual Pay List on Function
43. Warning Report Form
44. Warning Letter Format
45. Staff hired and staff resign board.
46. Monthly Roaster Form
47. Manager Level Annual Appraisal
48. Annual Manager, Spv, Staff Appraisal
49. Internal Transfer
50. Promotion Application
51. Nomination for employee of the month
52. Resignation Form
53. Employee Clearance Form
54. Employee Separation Payment Request
55. Exit Interview
56. Confirmation of Employment
57. Letter to extend probation
58. Duty roster
59. Employee appraisal program
60. Employee payrol program
61. Employee requestion form
62. Hotel staffing program
63. HR action form
64. Manager appraisal
65. Manpower planning by hour
66. New employee orientation checklist
67. Payroll budget template
68. Request transfer
69. Schedule template
70. Shift change checklist
71. Shift plan
72. Staff attendance record
73. Staff closing checklist
74. Staff leave n holiday planner
75. Training budget planner

D. HR GENERAL TRAINING PRESENTATION

1. Spirit of Hospitality
2. Attribute of good service
3. Conflict of resolution of work
4. Effective communication
5. Employee disciplinary procedures
6. Employee motivation
7. Handling complaints effectively
8. Human resources
9. Hotel organization
10. Hotel orientation buddy system
11. Hotel security
12. Labour cost control
13. Performance appraisal
14. Quality customer service management
15. Recruiting & selecting applicant
16. Service challenges
17. Teamwork

Pembahasan diatas merupakan selfstudy dengan lama programnya selama 3 bulan.

Pembahasan dengan trainer/fasilitator dilakukan dengan zoom atau group wa yang jadwalnya dapat disesuaikan.

Diakhir program, setelah peserta menjawab questionnaire, Certificate of Completion akan diberikan.

🟣 Opening Class, di Luminor Hotel Kota, Saturday, 9 October, 2021 at 09.00 - 17.00 wib atau dengan Zoom.

Biaya per class hanya Rp.1.499.000,-

Sudah termasuk:
- eCertificate.
- Kaos Peserta Training.
- Materi soft copy.
- Bonus template hotel management tools.
- Free Tanya-jawab Materi selama 1 tahun.
- Special price konsultasi Hotel.

Register Now!

https://form.jotform.com/hotelconsultantid/hci-academy-registration-form

Save your seat* & spot!
Register Now!

*chse & health protocols must applied!

Cheers,
Salam Hotelier Unggul!

HCI ACADEMY
Hotel Consultant Indonesia
Depok Town Square
UG Floor, Room US37/16
Jl. Margonda Raya No.1
Depok, Jawa Barat 16424??
📞 wa.me/6281276858695
📩 [email protected]

10/09/2021

Dear Indonesia Hoteliers,

Warm greeting from HCI Academy

Join our best Hotelier Academy.

🎯 Class: Hotel Management Mastery Programs

Trainer:
🎙️ Monang Marbun, S.E
Hotel Auditor, Expert, ISO 9001:2015. Author. Founder HCI)

Facilitator:
Oka Witantra
Founder Growit Indonesia

Classes:

🟥 ACCOUNTING CLASS

1️⃣ Night / Income Audit & Account Receivable
2️⃣ General Cashier & Account Payable
3️⃣ Cost Control, Purchasing, Receiving, Store Room

🟧 GENERAL MANAGER CLASS

1️⃣ Essential Skill of Hotel Manager
2️⃣ Administrative & Technical Skill of Hotel Opening
3️⃣ Fundamental of Hotel Sales Marketing

🟦 AUDITOR CLASS

1️⃣ ISO Competency for Hotel Quality Assurance
2️⃣ Insightful Hotel Mystery Guest Conduct
3️⃣ Management Principles of Room Sales Control

🟩 RESTAURANT CLASS

1️⃣ Pricing & Food Cost Analysis
2️⃣ Menu Engineering
3️⃣ Restaurant Management

Program2 diatas dengan lama setiap kelasnya 3 bulan.

Diakhir program, setelah peserta menjawab questionnaire, Certificate of Completion akan diberikan.

Opening Class, Batch 1 di Jakarta:

🏨 Luminor Hotel Kota, Jl Mangga Besar Raya no.73, Jakarta
🗓 Saturday, 9 October 2021
🕗 09.00am - 05.00pm

Bagi peserta diluar kota tersebut, akan diadakan opening class tersendiri dengan Zoom.

Class selanjutnya akan diadakan melalui live zoom & group whatsapp.

Biaya per class hanya Rp.1.499.000,-

Sudah termasuk:
- eCertificate.
- Opening Class
- Kaos Peserta batch 1.
- Materi soft copy.
- Bonus template hotel management tools.
- Free Tanya-jawab Materi selama 1 tahun.
- Special price konsultasi Hotel.

Register Now!

https://form.jotform.com/hotelconsultantid/hci-academy-registration-form

Save your seat* & spot!
Register Now!

*chse & health protocols must applied!

Cheers,
Salam Hotelier Unggul!

HCI ACADEMY
Hotel Consultant Indonesia
Depok Town Square
UG Floor, Room US37/16
Jl. Margonda Raya No.1
Depok, Jawa Barat 16424??
📞 wa.me/6281276858695
📩 [email protected]
🌐 www.hotelconsultant.id

09/09/2021

HCI ACADEMY presents,

FREE Webinar: Empowering your hospitality teams for handling complaints.

📅 Wednesday 15 September 2021
🕖 14:00 - 16:00 WIB

As a leader of a team in hospitality, you are responsible for setting their ability, encourage while facing guest problems.

Empowering your team members for handling complaints means focusing on how to handling, and solutions.

Join this live online webinar hosted by Monang MARBUN, S.E, Hotel Auditor, Expert, ISO 9001:2015. Author & Founder of HCI.

Moderator: Oka Witantra, Founder of Growit Indonesia.

This event will held on Live Zoom, Wednesday 15 of September 2021 at 02.00pm - 04.00pm wib.

Who should attend?
You as a leader, team of frontliners, hospitality students.

On this webinar, we also launch the new class of Hotel Management Mastery Programs for Hoteliers.

So, don't miss it! Register Now! Save your spot by click this link:

Link:
https://form.jotform.com/hotelconsultantid/hci-academy-registration-form

Cheers,
Salam Hotelier Unggul!

HCI ACADEMY
Hotel Consultant Indonesia
Depok Town Square
UG Floor, Room US37/16
Jl. Margonda Raya No.1
Depok, Jawa Barat 16424??
📞 wa.me/6281276858695
📩 [email protected]
🌐 www.hotelconsultant.id

14/05/2021

Dear Hoteliers!

Join program baru kami dari HCI.

HCI Virtual Academy, yaitu program Kursus Online & Training melalui platform web.

Link:

https://hotelconsultant.id/course/

Silahkan kunjungi dan lihat Kurikulum dan Paket Plan terbaik dari kami.

Sementara program kursusnya baru dibuka untuk Kelas Hotel Quality Assurance, dan kelas lainnya akan dibuka segera.

Enroll Now!

Informasi dan Pendaftaran, Silahkan hubungi kami.

Cheers,
Mr.Monang
wa.me/6281276858695
www.hotelconsultant.id

07/03/2021

Dear Hoteliers,

Visit our website to see all templates for Hotel Management & Operation.

Pembayaran melalui Bank Transfer atau Credit by PayPal. File dalam format Zip atau link download dan dikirim ke email, setelah pembayaran diterima.