Mark Grudzinski Coaching & Consulting

11/08/2020

Some very relevant and thought-provoking insights about the longer-term impact of COVID-19.

Ongoing research highlights how consumers are navigating conflicting concerns—and how shifting expectations could shape the future.  

26/07/2020

Hotels and Resorts: Road to Recovery Programme. Overcoming the challenge of the coronavirus pandemic.

15/07/2020

Communicate your COVID-19 service protocols effectively. We make sure you describe your protocols to guests with clarity and in a tone that supports your brand's market positioning. MORE AT: https://markgrudzinski.com/hospitality-services

01/07/2020

Important information about what customers and employees expect from businesses as things open-up again.
-19

We surveyed more than 40,000 people in the U.S. to find out how they make tradeoffs between personal health and safety; their economic future and job security; and individual privacy and freedom. Find out what they said, and how their choices influence behaviors around working, going out and …

19/06/2020

A tough time to open but it looks like a great hotel!

Showcasing a contemporary yet laid-back arrangement, Zentis Osaka is a destination for both guests and locals.

12/06/2020

Communicate your COVID-19 protocols clearly and enhance your brand reputation.
-19

07/06/2020

Create unique guest experiences to differentiate your business from your competitors. This is the perfect time to be creative and make improvements.

27/05/2020

It's important for service businesses to reassure customers that their COVID-19 protocol keeps them safe. We help clients communicate the protocol clearly and in a way that reinforces their brand's reputation. Available in English and Indonesian. Special ROAD TO RECOVERY rates for those who register at: https://markgrudzinski.com/recovery

-19

23/05/2020

We are starting an initiative called ROAD TO RECOVERY to help businesses cope with the fallout from the COVID-19 crisis. Using specially-developed workbooks and online conferencing, the aim is to help clients think clearly about what the future holds and to make realistic plans for recovery. There will also be a Forum where people can exchange ideas and experiences. Register at https://markgrudzinski.com/recovery

19/04/2020

Seven things we don’t miss about travel

The current pause in travel is an opportunity to review the frustrations of travel and how we might make things better for travellers when we return to a new normal. It’s amazing how many ‘pain-points’ can be eased if not totally solved. A great time to plan and prepare.

14/04/2020

Strong brand narratives can help your brand stay relevant in god times . . . and bad.

A place where words matter

27/03/2020

Some very interesting observations. Hotels please note!

As we adjust to the new normal brought about by COVID-19, staycations or local leisure travel as well as the need for heightened cleaning SOPs are trending.