Solafid Solutions

Name: Solafid Solutions
Address: Karang Asem 12/6, Surabaya, 60133, ID
Telephone: +628123409868

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Solafid Solutions

The ultimate Zendesk implementation partner. We are certified Zendesk specialists providing one comp Zendesk Implementation Partner.

We help companies get the most value out of Zendesk. Visit our website http://solafid.com or contact us now at [email protected] for more information!

12/10/2022

Introducing Xenia theme: a clean, modern, and mobile-friendly Zendesk theme that comes with features including side navigation, custom blocks, video blocks, table of content, and many more. Start your trial today by visiting Zendesk Marketplace and search for "Xenia"

17/01/2022

Ready to launch your Help Center? Introducing Houston - Zendesk Guide theme optimized to display video hero background. You can show video loop background and add color opacity as needed. Give it a spin - it's available on the Zendesk Marketplace: https://bit.ly/3rmeEEp

04/01/2022

Introducing our newest app on Zendesk Marketplace. Easily redact sensitive text and attachments in tickets in response to any data privacy regulations!

Check out the app: https://bit.ly/3zCNhtL

28/12/2021

We recently launched Giza theme on Marketplace. We're elated to learn that it's been one of the popular themes that our customers love given the flexibility that we can make to the layout and styling without changing the theme code.

Preview the theme at https://bit.ly/3etJll1 or https://bit.ly/3z2pkf0

10/09/2021

California is a minimalist and responsive Zendesk theme that is ideal for Help Center with numerous categories and sections. It has a sidebar navigation menu displaying all categories, sections, sub-sections and articles - perfect for showing step-by-step articles. Everything from the header, custom blocks, table of contents, and footer is configurable - making it user friendly. Multi-language and dynamic content are supported.

31/08/2021

Bellevue is a minimalist, responsive and mobile-friendly Zendesk theme. Everything from the header, custom blocks, table of contents, and footer is configurable - making it user friendly. Multi-language and dynamic content are supported.

Check Out solafidthemes.com for more themes.

18/08/2021

Atlanta is a responsive and mobile-friendly Zendesk theme that comes with a fully customizable homepage. Everything from the header, custom blocks, side navigation, table of contents, and footer is configurable - making it user friendly. You don’t need to know how to code to make your Help Center look awesome.

Check out solafidthemes.com for more themes.

11/08/2021

Canned responses are quick replies to common questions that you can save in your customer service tool and refer to whenever needed. This way, you’re saving yourself tons of time and effort, customers are getting a quick answer, and your customer service team performance is improving drastically.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝗰𝗮𝗻𝗻𝗲𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗲𝘅𝗮𝗺𝗽𝗹𝗲 #𝟭𝟱 "The issue is fixed (canned email edition)"

"Hi {first_name},

[AGENT NAME] from [COMPANY] here. Hope you’re doing well!

You’ve reported the problem with [ISSUE] on [DATE]. As promised, I’m circling back to tell you that it’s fixed now.

It turned out the problem was more complex than we thought and affected other parts of our product as well, so it took a little bit longer to get a handle on it. But everything should be fine now. Even better than fine 😉

Could you confirm the fix please?

And if you have any questions, I’d be happy to assist you."

⏩ Copy-paste that canned response to level up your customer service
💟 Like, follow, and share for more tips and tricks on eCommerce
📩 Email us for Zendesk implementation and we will give you a special offer!
🌐Visit our website https://bit.ly/2MwsZOh or click the link on the bio

source: https://bit.ly/3u6pgrA

04/08/2021

Do you agree with the difference between bad and good service above? We all know that become good customer service is hard, but not impossible right?

💟 Like, follow, and share for more tips and tricks on Customer Service and Zendesk
🌐Visit our website by click the link on the bio
📩 Email us for Zendesk implementation and we will give you a special 15 minutes free consultation call!

source: https://bit.ly/2PF1UtX

28/07/2021

It is like a megaphone for customers since the uprising of social media popularity such as Facebook, Twitter, Instagram, and many more. Before social media, your customers only can recommend your brand and service by mouth-to-mouth to their closest but now with social media, they could recommend your brand and service with their followers and stranger. How you track and analyze your brands, products, service, competitor, and industry?

⏩ Swipe left to know more about for brands and business owner
💟 Like, follow, and share for more tips and tricks on social media marketing and Zendesk
🌐Visit our website by click the link on the bio
📩 Email us for Zendesk implementation and we will give you a special 15 minutes free consultation call!

20/07/2021

The founders of The WOD Life prove that passion could turn to be profit. 8 years since their first started, The WOD Life success to expand their market to the US and Europe and have more than 299k followers on their social media. How they are stand out amongst their competition? What are their magic tools?

⏩ Swipe left to know more the lesson could steal
💟 Like, follow, and share for more tips and tricks on eCommerce
📩 Email us for Zendesk implementation and we will give you a special offer of 15 minutes consultation call for FREE!
🌐Visit our website with click the link on the bio

13/07/2021

The customers want to meet us, business owners, and customer service representatives in the channel they prefer. Especially with the rise of a conversational business. One of them is social media such as Facebook, Instagram, and Twitter. So, how you provide great social media customer service?

⏩ Swipe left to know more about for brands and business owner
💟 Like, follow, and share for more tips and tricks on customer service and Zendesk
🌐Visit our website by click the link on the bio
📩 Email us for Zendesk implementation and we will give you a special 15 minutes free consultation call!

Address

Karang Asem 12/6
Surabaya
60133

Telephone

+628123409868

Website

https://linktr.ee/solafid_solutions

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