Optimum Results Ltd.

16/10/2026

Your next sale could start with a customer conversation. 💬

Make the most of those opportunities with Customer Service That Sells, a practical online course from Optimum Results.

Our Customer Service That Sells course helps you / your team build practical customer service sales skills for everyday customer conversations, from asking better questions to handling concerns and keeping opportunities moving.

You’ll learn how to:
Spot sales opportunities in everyday conversations.
Ask questions that uncover what customers need.
Explain the value of your products and services confidently.
Follow up with clear next steps that keep enquiries moving.

Ideal for sales and customer service teams, frontline staff, business owners and managers.

Details:
Wednesday 28 October 2026.
9:30 am–12:30 pm.
Live online via Zoom.
€59 per person.

Give yourself or your team the confidence to win more business. Check out our course page for more information: https://eu1.hubs.ly/H0yZyZh0.

Ready to strengthen your sales conversations? Register for the course here: https://eu1.hubs.ly/H0yZyZj0.

15/10/2026

Put your knowledge and expertise into practice. 💡

Whether you train colleagues, support new starters or want to develop professionally, our Train the Trainer course will help you make your training clearer, more engaging and more effective.

Join Optimum Results for two practical days focused on building your capability and strengthening your delivery.

You’ll develop the skills to:
✅ Structure clear training sessions
✅ Engage your participants
✅ Handle questions with confidence

📅 16 & 17 November 2026
🕘 9:30am–4:30pm
📍 The Business Centre, Dundalk, Co. Louth, A91 CX81
💶 €295 early-bird rate
☕ Lunch and refreshments included

Take the next step in developing your training skills.

Explore the course on our website: https://eu1.hubs.ly/H0z1NHj0.

Spaces are limited. Book your place: https://eu1.hubs.ly/H0z1NHk0.

14/10/2026

A great two days of learning- and plenty of ideas to take back to the workplace. 👏

Thank you to our participants who joined our Train the Trainer course on the 28th and 29th September. We were delighted with the group’s engagement and the positive feedback shared afterwards.

One participant noted: "I can go to the next stage of using what I've learned to apply for training to run my own training course."

One participant described it as:
“Good mix of media and no time to get bored.”

Another highlighted their aim to:
“Improve learning for staff in my care.”

That connection between professional development and everyday work is what this course is designed to support. For our participants, this is the next step in their journey of being an improved manager, trainer and overall professional.

Would you like to develop your own training skills? Whether you train colleagues, support new starters or want to take on more training responsibilities, our next course will help you plan effective sessions, engage learners and build confidence in your delivery.

16th & 17th November 2026.
9:30am - 4:30pm.
Business Centre, Dundalk, Co Louth, A91 CX81.
€295 (Early-Bird Rate).
Lunch and refreshments included.

Explore the course on our website: https://eu1.hubs.ly/H0z1wHs0.

Spaces are limited. Book your place: https://eu1.hubs.ly/H0z1wHt0.

13/10/2026

A customer tells you "I'll think about it."... How do you react?

Understanding what your customer needs, communicating your offer clearly and building their confidence in the product or service can help you move the conversation towards a sale.

Ask what would help them decide. Explain the benefits relevant to their needs. Agree a useful next step or follow-up.

Our Customer Service That Sells course helps you / your team build these practical skills for everyday customer conversations, from asking better questions to handling concerns and keeping opportunities moving.

You’ll learn how to:
Recognise sales opportunities in everyday customer conversations.
Ask better questions and understand what customers need.
Explain the value of your products and services with confidence.
Handle concerns and hesitations effectively.
Follow up with clear next steps that keep opportunities moving.

Ideal for sales and customer service teams, frontline staff, business owners and managers.

Details:
Wednesday 28 October 2026.
9:30 am–12:30 pm.
Live online via Zoom.
€59 per person.

Give yourself or your team the confidence to win more business. Check out our course page for more information: https://eu1.hubs.ly/H0yVz-10.

Ready to strengthen your sales conversations? Register for the course here: https://eu1.hubs.ly/H0yVz-20.

12/10/2026

High-performing teams need clear roles, shared goals and strong communication.

Get in touch with Optimum Results to help managers build more effective teams: https://eu1.hubs.ly/H0xswm10.

09/10/2026

Convert customer service situations into sales.

Understanding what your customer needs, communicating your offer clearly and building their confidence can help you move the conversation towards a sale.

You’ll learn how to:
✅ Recognise sales opportunities in everyday customer conversations.
✅ Ask better questions and understand what customers need.
✅ Explain the value of your products and services with confidence.
✅ Handle concerns and hesitations effectively.
✅ Follow up with clear next steps that keep opportunities moving.

Ideal for sales and customer service teams, frontline staff, business owners and managers.

Details:
Wednesday 28 October 2026.
9:30 am–12:30 pm.
Live online via Zoom.
€59 per person.

Give your team the confidence to win more business.

👉 Swipe through to explore the course details, or view even more information here: https://eu1.hubs.ly/H0yVz6b0.

Ready to strengthen your sales conversations? Register for the course here: https://eu1.hubs.ly/H0yVz6c0.

08/10/2026

Where should your business start with staff training?

For SMEs, limited time and budgets make it important to focus on the skills that will make a difference to everyday work.

That could mean helping a new manager delegate confidently, giving staff the tools to handle customer enquiries, or making onboarding more consistent.

Our latest blog, “Training for SMEs: Where Should Businesses Start?”, explores how to:

Identify skills gaps before choosing a course.
Prioritise management, customer service and internal training.
Choose a training format that works for your team.
Put learning into practice and review progress.

At Optimum Results, we provide bespoke training and mentoring shaped around your business, your people and the outcomes you want to achieve.

Read the full blog: https://eu1.hubs.ly/H0yYgfW0.

Training for SMEs: Where to start? Discover how to identify skills gaps, choose practical courses and build a stronger, more capable team.

07/10/2026

Conflict can happen in any workplace. The difference is how quickly and constructively it is handled.

Are your managers confident identifying issues, managing reactions and supporting fair outcomes?

This programme develops practical skills for managing workplace conflict and maintaining positive relationships. It focuses on causes of conflict, early warning signs, open communication, objectivity, fair outcomes and preventing escalation.

Handled well, conflict can lead to better understanding and stronger collaboration.

If your organisation wants to reduce workplace tension and improve resolution skills, get in touch with Optimum Results: https://eu1.hubs.ly/H0xsgkf0.

Resolve workplace conflicts effectively with Optimum Results’ expert training. Improve teamwork, productivity, and employee morale.

06/10/2026

Turn your customer service into sales opportunities.

How your team answers questions, explains value and manages follow-ups can make all the difference in turning an enquiry into a sale.

Join Optimum Results for Customer Service That Sells, a practical three-hour course designed to help you build customer confidence, convert more enquiries and encourage repeat business.

You’ll learn how to:
✅ Recognise sales opportunities in everyday customer conversations.
✅ Ask better questions and understand what customers need.
✅ Explain the value of your products and services with confidence.
✅ Handle concerns and hesitations effectively.
✅ Follow up with clear next steps that keep opportunities moving.

Ideal for sales and customer service teams, frontline staff, business owners and managers.

Details:
Wednesday 28 October 2026.
9:30 am–12:30 pm.
The Business Centre, Dundalk, Co. Louth, A91 CX81.
Live online via Zoom.
€59 per person.

Give your team the confidence to win more business.

👉 Swipe through the carousel to explore the course, then book your place here: https://eu1.hubs.ly/H0yTdMC0.

05/10/2026

Workplace conflict does not have to damage relationships when it is handled properly.

Get in touch with Optimum Results to build practical conflict management skills: https://eu1.hubs.ly/H0xsdHL0.