Griffin Solutions International - Business Consulting Services

Griffin Solutions International - Business Consulting Services Specalising in Customer Service Evaluation & Training & Personal, Leadership & Executive Coaching.

Griffin Solutions is located in Galway and works nationally with clients in Ireland and internationally in the US - We deliver powerful, engaging and effective training, PR and development solutions to a cross-section of diverse clients nationally and internationally. Professional and customised training, PR and business development provided with over 25 years of international business experience

in hospitality, retail and service sectors. Delivering Excellent Customer Experiences is the foundation of business success. Griffin Solutions is passionate about helping individuals and clients become more customer-centric and achieve customer loyalty. We provide bespoke business solutions to Improve employee engagement, customer experience, PR and sales. We provide a WIN for all stakeholders.

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” – Warren Buffet

In an increasingly demanding and highly competitive business environment, an investment in customer service evaluation and training is the most valuable investment a business should make. If you and/or your company are serious about obtaining competitive advantage and financial success, we would love to hear from you and help you. Our commitment to you is to elevate customer service, provide effective tailored training solutions and business development strategies tailored precisely for your people and your business. We Provide Powerful Solutions for;

Staff & Executive Training
Customer Service Evaluation
Change Management
Public Relations
Sales

"Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves." - Steve Jobs, Apple

05/04/2026
Wishing all our clients, partners, and learners a very Happy St. Patrick's Day! ☘️
17/03/2026

Wishing all our clients, partners, and learners a very Happy St. Patrick's Day! ☘️



Grateful for a fantastic year and sincerely thankful to my clients for your continued trust, partnership and business.Wi...
24/12/2025

Grateful for a fantastic year and sincerely thankful to my clients for your continued trust, partnership and business.

Wishing you a peaceful and enjoyable holiday season and looking forward to a fantastic year ahead together in 2026.

27/11/2025

Happy Thanksgiving to my US family friends and clients 🦃

Another fantastic presentation by Emma Jane Clarke of the award-winning Martinstown Lodge 👏🏻
30/10/2025

Another fantastic presentation by Emma Jane Clarke of the award-winning Martinstown Lodge 👏🏻

I recently had the pleasure of speaking at a conference on authenticity and wellbeing in leadership — a topic that feels more important than ever. Showing up as our true selves isn’t always easy, but it’s where real growth begins.
Working with horses reminds me of this every day — they respond only to authenticity, helping us reconnect with who we truly are and unlock our real leadership potential.
Ready to supercharge your leadership performance?
Connect with us to experience the power of equine-centred coaching. 🐎

Interesting
25/10/2025

Interesting

Jeff Bezos dialled his own company’s support line during a board meeting — and waited 10 minutes to get through, even though his team had claimed response times were under a minute. 

He explained the move as a way to confront misleading data. “When the data and the anecdotes disagree, the anecdotes are usually right,” he said. 

Bezos says the stunt sparked a full overhaul of how his company measures customer service — uncomfortable, but necessary for truth-telling

🤩Featured in today’s Irish Times! 🤩Can you learn better leadership from horses? 🐴💡At Martinstown Lodge, we see it every ...
26/09/2025

🤩Featured in today’s Irish Times! 🤩
Can you learn better leadership from horses? 🐴💡

At Martinstown Lodge, we see it every day - horses reflect back your energy, presence and authenticity in ways that stop you in your tracks and with an honesty you can’t ignore - showing leaders who they really are.

Proud to be on this journey with my sister Emma Jane Clarke - bringing coaching through horses to leaders and teams across Ireland and internationally.

Link to the article 📰

https://www.irishtimes.com/business/work/2025/09/25/can-you-learn-better-leadership-by-working-with-horses/

Emma Jane Clarke became her own horse whisperer after an accident and now uses her equine pals to build better corporate teams

27/07/2025

WOW - 7 years strong with
LifeWave Corporate Customer Service team!

This latest training series is a powerful reminder of why I love this work - supporting business’s and teams that are truly committed to growth, leadership, and people-first service.

One piece of feedback from a participant really stayed with me:

“The training was extremely useful, but what truly set it apart was Lisa’s exceptional delivery. She has a rare talent for keeping her class engaged in a uniquely special way. Her ability to maintain a light, open, and welcoming atmosphere made the experience not only enriching but thoroughly enjoyable. She creates a learning environment that feels effortless and inspiring. I’ll be applying everything I’ve learned from these sessions 100%.
Lisa boosted my confidence tenfold and helped me embrace the best version of myself…I now feel more confident and empowered to take full ownership of every call… I now have a clear framework for navigating confrontations… it was an amazing experience”.

When learning feels light, human, and practical — that’s when it truly sticks.
When people feel safe, seen, and supported - learning becomes personal, transformative, and long-lasting.

Knowing that individuals walk away feeling more confident and more equipped and capable at work - that’s the ultimate reward.

Grateful to do this work with companies and teams who want to grow, lead, and deliver service excellence.

To the LifeWave team: thank you for showing up fully, reflecting deeply, and leaning into the work. Your openness, humour, and honesty made for outstanding sessions.

Sean Byrne thank you for your lovely appreciation post-
a pleasure to work with you and the team as always.

Aine Vallely Emer Hynes Emily Kennedy Justin Howell M.B.A. - thank you for continuously investing in your people and culture and for your longstanding trust and partnership.
Here’s to the continued journey as LifeWave continues to grow exponentially!






https://www.linkedin.com/posts/lisachalfa_lisa-chalfa-griffin-solutions-international-activity-7355356371027906561-IQV3?...
27/07/2025

https://www.linkedin.com/posts/lisachalfa_lisa-chalfa-griffin-solutions-international-activity-7355356371027906561-IQV3?utm_medium=ios_app&rcm=ACoAAAPQZ4oB47wGa0AooMaKzUxcFUf7kqRl9B0&utm_source=social_share_send&utm_campaign=facebook

WOW - 7 years strong with LifeWave Corporate LifeWave Customer Service team! This latest training series is a powerful reminder of why I love this work - supporting business’s and teams that are truly committed to growth, leadership, and people-first service. One piece of feedback from a participa...

Happy
04/07/2025

Happy

Gallup’s latest data shines a 💡 on an issue that needs attention. I’m consistently amazed & frankly- frustrated by how l...
24/04/2025

Gallup’s latest data shines a 💡
on an issue that needs attention.

I’m consistently amazed & frankly- frustrated by how low & rank on the priority list for so many organisations.

Investing in people should be first- yet, training & coaching are the last in line when budgets are allocated.

This information is a wake up call.

The global workplace is under strain. But the data also point to an extraordinary opportunity. Gallup estimates that fully engaging the global workforce could unlock US$9.6 trillion in productivity — equal to 9% of global GDP​. The path forward is clear, and it starts with managers. Today, less ...

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Galway
H91RH32

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