Rachel Dungan - The Pharmacist Coach

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Rachel Dungan - The Pharmacist Coach Led by Rachel Dungan, MCC — The Pharmacist Coach.

Helping pharmacy professionals, coaches, and leaders grow ethically, lead with clarity, and thrive under pressure through coaching, mentoring, training, and team development.

The most important leadership skill I heard about this week was not louder leadership.It was deeper listening.While faci...
10/06/2026

The most important leadership skill I heard about this week was not louder leadership.

It was deeper listening.

While facilitating Implementation Mastery conversations during the Coaching.com Summit, I noticed a common thread running through discussions on burnout, beliefs, thought load, trust, AI, accountability, and complexity.

Listening.

Listening to our beliefs.
Listening to our bodies.
Listening to our teams.
Listening to what is emerging, not only what we expected to hear.

As I prepare for the Camino, this feels especially present.

Perhaps leadership does not always begin with becoming more influential.
The most important leadership skill I heard about this week was not louder leadership.

It was deeper listening.

While facilitating Implementation Mastery conversations during the Coaching.com Summit, I noticed a common thread running through discussions on burnout, beliefs, thought load, trust, AI, accountability, and complexity.

Listening.

Listening to our beliefs.
Listening to our bodies.
Listening to our teams.
Listening to what is emerging, not only what we expected to hear.

This is why the Summit feels so valuable.

It is not simply about consuming more content. It is an opportunity to pause, reflect, apply, and join a wider coaching conversation about what leadership and coaching are asking of us now.

Perhaps leadership does not always begin with becoming more influential.

Perhaps it begins with becoming more attentive.

If this feels relevant to your work, there is still time to register for the Coaching.com Summit.

Register here:
https://pages.coaching.com/summit?aff_id_summit_2026=83315860813&utm_campaign=35209881-2026%20Summit&utm_source=Referral&utm_medium=Referral&utm_term=membership

Yoga, science, and wellbeing are not separate worlds.They meet in how we breathe, move, regulate, listen, lead, and conn...
02/06/2026

Yoga, science, and wellbeing are not separate worlds.

They meet in how we breathe, move, regulate, listen, lead, and connect.

That is why I am delighted to contribute to Happy Jack Yoga’s RYT 25-hour course, The Science of Yoga: Evidence-Informed Practice for Modern Yoga Teachers.

We will explore movement, breath, stillness, nervous system regulation, meditation research, yogic philosophy, and embodied practice.

For those in leadership, healthcare, coaching, education, wellbeing, or people development, this may offer meaningful connections.

If this feels aligned, you are warmly invited to begin with the 30-day free trial.

Start your 30-day free trial today:
https://www.happyjackyoga.com/200-online

Across pharmacy and healthcare, differences are always present.Difference in role, pressure, pace, responsibility, expec...
22/05/2026

Across pharmacy and healthcare, differences are always present.

Difference in role, pressure, pace, responsibility, expectation, and perspective.

This is where deeper listening matters.

Coaching offers a confidential space to think with steadiness, clarity, and integrity. It supports better conversations, more thoughtful decisions, stronger teams, and a more sustainable way of working.

If you are carrying a leadership question, professional transition, or something that needs to be heard more clearly, you are welcome to book a strategy session with Rachel.

Schedule here:
https://racheldungan.coachesconsole.com/products?action=addToCart&pid=668d71add2172f3cab79fd0e&plan=0

There are moments in leadership where nothing is obviously wrong.And yet, something begins to narrow.Not in what is said...
09/05/2026

There are moments in leadership where nothing is obviously wrong.

And yet, something begins to narrow.

Not in what is said, but in how we listen.

In my work with pharmacy and healthcare leaders, I often notice how quickly listening can shift under pressure. We move towards interpretation, resolution, and certainty.

Before understanding is complete, decisions can begin to form.
The challenge is not difference itself.

The challenge is what we stop hearing when someone sees the world differently from us.

This month’s LinkedIn newsletter explores listening across difference, power, perspective, and the quieter dynamics shaping leadership conversations.

If these are questions you are also holding in your work, you are very welcome to subscribe to our LinkedIn newsletter: https://www.linkedin.com/newsletters/7104851179003596800/?displayConfirmation=true

Leadership rarely breaks all at once. It narrows, quietly.Last week, a leader said to me, “I’m just getting through this...
22/04/2026

Leadership rarely breaks all at once. It narrows, quietly.

Last week, a leader said to me, “I’m just getting through this stretch.”
Everything was functioning. But something important was no longer available.

This is how contraction begins.

It protects in the short term.
But it does not restore what has been depleted.

Over time, it shows up as reduced capacity, not failure.

A question to hold this week:

Where have you been tightening to cope, and what might it look like to widen, even slightly?

If you would value a focused space to think this through, you can book a 90-minute Strategic Thinking Session:
https://racheldungan.coachesconsole.com/products?action=addToCart&pid=668d71add2172f3cab79fd0e&plan=0

If what you are noticing feels more ongoing, the Lead With Coaching Institute offers a structured space to develop how you lead and sustain capacity over time:
https://www.leadwithcoaching.org/courses

If this feels aligned, you will know.

Healthy leadership is not an optional layer.It is the foundation that makes effective leadership possible.Following my c...
25/03/2026

Healthy leadership is not an optional layer.
It is the foundation that makes effective leadership possible.

Following my contribution to the SETU Pharmacy Education & Networking Event this week, one theme continued to surface:

Self-care, wellbeing and resilience are not extras.
They are central to how leadership is lived, sustained, and experienced.

In pharmacy, we speak about putting the patient first.
In customer-facing roles, we speak about putting the customer first.

But this invites a deeper question.

What conditions make that possible, consistently and safely?

The PSI Core Competency Framework sets clear expectations around communication, decision-making, professionalism and leadership.

The ICF Code of Ethics calls us to act with integrity, responsibility, and ethical awareness.

These are high standards.

And they all depend on something we do not always name.

Human capacity.

When individuals and teams are operating in survival mode:
• attention narrows
• communication shortens
• decision-making becomes reactive
• risk increases

When they are supported to move towards thrive mode:
• thinking becomes clearer
• conversations deepen
• responsibility is shared
• performance becomes sustainable

In my work with leaders, this shift is rarely about adding more.

It is about creating the conditions for steadiness, reflection, and discernment.

Coaching leadership supports this by:
• creating space for reflective practice
• strengthening psychological safety
• enabling shared accountability
• sustaining performance over time

It embeds wellbeing into the way work happens, not as something separate from it.

Healthy Leaders → Healthy Teams → Healthy Organisations → Healthy Ecosystems

When we attend to capacity, we do more than support wellbeing.

We strengthen performance.
We protect safety.
We improve the experience of those we serve.

If this perspective resonates, the question is simple:

What conditions are you creating for yourself and your team right now?

There is a point in the year when leadership is fully in motion.Expectations are clear.Responsibilities are established....
23/03/2026

There is a point in the year when leadership is fully in motion.

Expectations are clear.
Responsibilities are established.
Decisions are being made.

And yet, many leaders notice a quieter tension underneath.

Not a lack of skill.
Not a lack of commitment.

But values under pressure.

Knowing what matters, yet feeling pulled towards what is urgent.
Making decisions that appear reasonable, yet do not sit comfortably afterwards.

What often goes missing is the space to pause and ask:

What is this tension asking of me as a leader?

A 90-Minute Strategic Thinking Session offers a confidential space to explore what is truly at stake and consider your next step with clarity and integrity.

If this feels aligned, you can schedule here:
https://racheldungan.coachesconsole.com/products?action=addToCart&pid=668d71add2172f3cab79fd0e&plan=0

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Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 21:00

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