The Retail Advisor

The Retail Advisor ➡️ Award winning Retail Expert
➡️ Consultant & Educator
➡️ Host of The Retail Tea Break Podcast

17/06/2026

Retail has a habit of holding onto things long after they've stopped being effective.

One example? Free delivery thresholds.

In my conversation with Ben Newbon-Stead, he challenged retailers to take another look at thresholds that may have been set years ago and never reviewed; customer behaviour has changed, costs have changed and average order values have changed.

The question is: has your delivery strategy changed with them?

Sometimes the biggest opportunities aren't found in new technology. They're found by questioning old assumptions.

Listen to the latest episode of the Retail Tea Break here:
Spotify: https://zurl.co/PMo2F
Apple: https://zurl.co/vvF3z
YouTube: https://zurl.co/iU7GZ

Join in the conversation at this year’s eTail UK 16th & 17th June in Manchester. Register now for eTail UK https://zurl.co/IZhFr

16/06/2026

One of the biggest myths in retail is that success comes from having better technology than everyone else.

➡️It doesn't.

In this clip from The Retail Tea Break Podcast, Abdu Alhadithi from Sculpted by Aimee argues that most retailers already have access to the same tools, platforms and innovations.

The real difference lies elsewhere. It's in how quickly businesses are willing to test, learn and adapt.

Not every idea will work. In fact, most won't. But creating a culture where teams are encouraged to experiment and learn from failure could be the difference between staying ahead and being left behind.

A timely reminder that growth doesn't come from seeking perfection.

It comes from being willing to try.

Listen to the latest episode of the Retail Tea Break here:
Spotify: https://zurl.co/PMo2F
Apple: https://zurl.co/vvF3z
YouTube: https://zurl.co/iU7GZ

Join in the conversation at this year’s eTail UK 16th & 17th June in Manchester. Register now for eTail UK https://zurl.co/IZhFr

15/06/2026

A microwave probably isn't the first thing you'd expect to hear about on a podcast discussing the future of retail.

Yet one of my favourite insights from my conversation with Samantha Mo from Samsung was about a simple influencer video demonstrating exactly that.

No flashy production or big-budget campaign. Just someone showing how the product worked in real life!

The result? The product sold out for months.

It's a great reminder that consumers don't always want polished. They want authentic. They want to see products used by real people in real situations.

Listen to the latest episode of the Retail Tea Break here:
Spotify: https://zurl.co/PMo2F
Apple: https://zurl.co/vvF3z
YouTube: https://zurl.co/iU7GZ

Join in the conversation at this year’s eTail UK 16th & 17th June in Manchester. Register now for eTail UK https://zurl.co/IZhFr

The podcast is where I ask the questions, but Substack is where I share what I really think.Each week, I take the bigges...
14/06/2026

The podcast is where I ask the questions, but Substack is where I share what I really think.

Each week, I take the biggest insights from The Retail Tea Break Podcast and explore what they mean for retailers, brands and the industry as a whole. Expect honest reflections, practical takeaways and the occasional challenge to conventional thinking.

If you're passionate about retail and enjoy a good conversation over a cup of tea, I'd love you to join me there.

📌Check us out on Substack here:
https://zurl.co/OriIC

✈️ I'm heading to Manchester tonight ahead of eTail UK 2026.I'm looking forward to MC'ing two days of inspiring conversa...
14/06/2026

✈️ I'm heading to Manchester tonight ahead of eTail UK 2026.

I'm looking forward to MC'ing two days of inspiring conversations with some of the brightest minds in retail and ecommerce. From AI and customer experience to loyalty, growth and the future of commerce, it's shaping up to be an incredible event.

As a retail educator and host of The Retail Tea Break podcast, there's nothing I enjoy more than bringing great retail conversations to life and learning from the people shaping our industry!

If you're attending, come and say hello, I’d love to connect! 👋

What do a microwave, free delivery threshold and a retailer being told to fail more often have in common?No, this isn't ...
14/06/2026

What do a microwave, free delivery threshold and a retailer being told to fail more often have in common?

No, this isn't the start of a bad retail joke.

It's what happened when I sat down with Samantha Mo (Samsung), Abdu Alhadithi (Sculpted by Aimee) and Ben Newbon-Stead for the latest Retail Tea Break Podcast:
➡️Samantha shared how a simple influencer video demonstrating a microwave helped drive extraordinary sales.
➡️Abdu argued that the retailers who win won't necessarily have better technology, they'll simply test faster than everyone else.
➡️And Ben challenged one of retail's most sacred cows: free delivery.

Three very different conversations, one common thread.

🎙️ Listen now:
Spotify:https://zurl.co/lCJxv
Apple:https://zurl.co/HHKl7
YouTube:https://zurl.co/8014G

📌Register now for eTail UK: https://zurl.co/sdCIz

I love these mash-up episodes of The Retail Tea Break Podcast because they bring together different perspectives on the ...
11/06/2026

I love these mash-up episodes of The Retail Tea Break Podcast because they bring together different perspectives on the same challenges facing retail today.

Comment 123 and I'll DM you the episode!

I sat down with Samantha GeeSan Mo from Samsung, Abdu Alhadithi from Sculpted by Aimee and Ben Newbon-Stead to talk about AI, data, customer experience and digital growth.

Across all three conversations, a common thread emerged that technology matters, but it's the people, processes and customer understanding behind it that ultimately drive growth.

📌You'll catch all of the speakers in Manchester next week at eTail UK on 16th & 17th June.

🎤Throwback to eTail UK 2025 🎤This time last year, I had the privilege of MCing eTail UK 2025, bringing together retailer...
08/06/2026

🎤Throwback to eTail UK 2025 🎤

This time last year, I had the privilege of MCing eTail UK 2025, bringing together retailers, brands and industry leaders for two days of learning and inspiration.

✨️Now, it's almost time to do it all again✨️

I'm looking forward to returning as MC for eTail UK 2026 and this year we're heading to Manchester for the first time, with the event taking place at Emirates Old Trafford on 16–17 June.

From AI and customer experience to loyalty, growth and omnichannel retail, the agenda is packed! I'm excited to hear the insights, understand the challenges and celebrate the success stories that will shape the next chapter of our industry.

In the meantime you can hear from some of the amazing speakers on the latest episode of The Retail Tea Break Podcast.

If you're attending, be sure to say hello 👋

Did you know that The Retail Tea Break Podcast is on Substack?This is something I’ve wanted to do for a while, create a ...
08/06/2026

Did you know that The Retail Tea Break Podcast is on Substack?

This is something I’ve wanted to do for a while, create a space where I can go deeper on each episode. Not just what was said, but what it really means.

Head over and subscribe and you’ll get:
✅My take on each conversation
✅Extra learnings and reflections
✅The insights that don’t always make it into the final edit

So if you want more than just the podcast, you’re in the right place.

📌Check us out on Substack here:
https://zurl.co/wHxvp

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