05/06/2026
“I think everybody should have to work in hospitality or retail.”
In this clip from 𝑇ℎ𝑒 𝐻𝑢𝑚𝑎𝑛 𝑆𝑖𝑑𝑒 𝑜𝑓 𝐵𝑢𝑠𝑖𝑛𝑒𝑠𝑠 𝑃𝑜𝑑𝑐𝑎𝑠𝑡, Becci Harrison explains why she believes everyone should experience customer-facing work at least once in their life.
It teaches something many people only understand once they’ve stood on the other side of the counter:
How difficult it can be to deal with people who are impatient, dismissive or unnecessarily rude, how much emotional energy goes into serving the public all day and how quickly customer-facing roles can be looked down on, despite the skill, patience and resilience they require.
Listen to the full episode here: https://www.thehumansideofbusinesspodcast.com/becci-harrison