30/09/2021
What do you think? Is it customization or a cost-cutting red-tape increasing measure?
“My wife, I found this out, she doesn’t like housekeepers [coming into a guest room] during a stay … [But] I like it … The truth of the matter is there are people on all sides. Part of it is due to Covid. Part of it is just that some people don’t want other people in the room. So, we’re not taking it away. We’re just giving them the choice and control. You have the choice, and you control if you want it. We won’t decide for you.”— Chris Nassetta, Hilton CEO, on the company’s new policy of guests needing to opt in for daily housekeeping during a stay.