05/03/2022
Morocco's Increasing Call Center Industry
A wide number of international companies have chosen Morocco as their best site for new call centers for many good reasons:
Moroccan agents handle high-volume calls effectively, credit card problems and conduct customer satisfaction surveys in several languages.
Besides, there are more benefits due to a cheap workforce and close time zones.
The Moroccan government has been conducting tremendous efforts to attract foreign investors in telecommunication by liberating the infrastructure sectors and providing cost-effective call center outsourcing services.
Moroccan local phone companies also started in 2005 important cuts in its tariffs of up to 13-percent in “Maroc Telecom”.
Although the call center industry in Morocco is considered one of the fastest growing industries that has helped reduce the unemployment rate and an important source of external financing, the industry, however, has undergone a number of trials, particularly when the global recession hit the European market.
The French ministry of labor, in 2010, declared that they are likely to bring French call center jobs back home. I remember that day when some of my associates were shocked and increasingly disturbed by the news.
Moroccan officials negotiating with French ones, I bet, took a deep breath too!
Morocco has a large qualified workforce and an increasing number of English speaking college graduates, especially since the kingdom decided to set up a call center training academy.
Morocco has indeed intrinsic strengths that can make it one of the best outsourcing destinations for English speaking countries.
