To know more about the services reach out to:
+91 98145 61099
[email protected]
www.MyCityHelpline.com Kaizen (改善); Japanese, for "improvement", or "change for the better"
The philosophy or practices that focus upon Continuous Improvement
In days of professionalism Doctors are focused Medical Consultants & daily chaos of hospital management are dealt by Hospital Consultant-The specif
ically trained professionals. Now hospitals are behaving like an ORGANIZATION comprising many committees, departments, types of personnel and services with the need of highly trained employees, efficient managerial systems & controls, necessary supplies, adequate equipment and facilities and of course specified consultants, physicians and patients. Kaizen Hospital Management Services (KHMS)
Kaizen Hospital Management Services provides consultancy services in hospital management with its highly effective protocols. With a defined layout KHMS practiced its services by implementing various changes at each level of every department at micro level, resulting overall improvement in quality of hospital services as well as profit maximization. Thus a hospital comes with the maximum number of patients & their carers’ satisfaction with the hospital services. That is the ultimate aim of each hospital. Broadly we divide hospital management in 3 segments;--
1. Internal Affairs: -- related to everything which is managed within the hospital premises. Here we try everything to boost hospital’s services so that every patient or visitor moving out off the hospital admire the hospital services & not feel any pain while paying for them
2. External Affairs:--related to every affair which related to hospital growth e.g. marketing, associating various Government Scheme with the hospital etc. we put a controlled check over the PRO’s movement in the field & conduct various activities to highlight hospital’s services to the public making it popular in the territory.
3. Financial Affairs: --With the commitment of isolated privacy & secrecy- checking hospital’s incomes, expenditures, profitability & Health insurance matter as well are performed. We have one aim for the hospital to make the business highly profitable by utilizing optimal use of every kind of hospital resources, curbing internal expenditures, efficient record keeping etc. How We Describe the Hospital’s Anatomy, Physiology & Their Dynamics?
1. Hospital’s working areas: -- According to us broadly there are more than 50 areas right from hospital’s entrance to waiting room to OPD to OT to emergency to patient’s rooms to ward considering all electricity, plumbing, pure drinking water supply matters etc.
2. Materialistic constituents: - - Hospital’s instruments, medical equipments, furniture, stationary, laundry, electricity, plumbing, Hospital waste, medicine etc. each & everything is kept with a record. Optimal use & management of them is insured.
3. Human lives concerned with the hospital: -- although patient care is the pivot for the hospital but various lives which take care of them are equally important to us. Doctors, consultants, Staff, technicians, sweepers, housekeepers, visitors, patient carers etc.; all are dealt with delicacy & with up most priority by keeping their amenities in ease, they will be efficient in patient care.
4. Hospital’s internal moves:-- An apple pie model is adopted at movements of individual or the material e.g., movements & calls of doctors, consultants, staff, technicians, sweepers, housekeepers, visitors, patient carers & the most comfortable move of the patients. Hospital files, waste, laundry, medicine, food stuffs exchange etc. is managed with proficiency. Our Managerial Activities & Responsibilities for Hospital:--
Organizational structuring: -- To look into administrational working. Determination of goals & objectives: -- Policy & procedure making . Facility & program planning: -- Activity planning. Reporting to board/owner: -- collective approach for the vision of the owners. Financial management: --Budgeting & costing
Personal management: --Selection, motivation & Guidance of medical & nonmedical employees, including resolving personal issues, salaries, perk & feedback etc. Coordinating departmental operations: --General governance & holding meetings. Management of medical equipment & physical requirements: --New acquisition of equipments, scheduled sterilization & cleanliness, dealing with daily issues like laundry, plumbing, electricity, generator & physical issues. Managed medical care: --Ensuring required medical care accessibility by the patient at their ease. Maintaining good public relationships: -- Attention toward patients’ carers, visitors & the society. Hospital’s Representation & Community activities: --Representing our hospital in doctors, medical specialists, other hospitals and the society. Marketing & growth: --Scheduling & organizing camps, public advertisements, liaison officers’ activity monitoring etc. Trainings: -- Scheduling & organizing CME for medical personals & personality development & work improvement training sessions for non medical staff. Insurance activities: --Health insurance claims, AMC of equipments, fire extinguishers etc. Legal activities: --Along with hospital’s appointed lawyer & the owner. Review & Evaluation: --Continues process. So on & so forth;
These are standard format we follow, but it is not restricted to these only. We will turn every stone unturned to make you feel comfortable with your business in a profitable manner. First time in Punjab
“Change to Win”
Professional Management of Hospitals
New protocol for Efficient Hospitals
Kaizen Hospital Management Services
Hospital Consultant (Management) Dr. Bikramjit Singh Virdi M.D, M.B.A, P.G.D.C.A. [email protected], [email protected], +91 98145 61099
“Winners Don’t Do Different Things, They Do Things Differently”
