05/03/2020
Urgent requirement for Infosys
Required skills:
Communication and Customer Service Skills
• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Display Ownership and accountability
• Quickly build trust and confidence with customer
• Own and resolve customer issues efficiently, effectively and empathetically
• Excellent comprehension and articulation skills
• Excellent communication skills verbal and written
• Demonstrate positive attitude
• Willingness to learn and open to feedback
• Helpful
• Patience and perseverance
Analytical and Problem solving skills :
· Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
· Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
· Able to identify sales opportunities and upselling
Time Management Skills :
· Being proactive and show the utmost respect for customer’s time
· Good time management, ensuring all contacts with customers add value
· Ability to Multitask
Computer skills :
· Excellent PC and data entry skills
· General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
· Knowledge on basic concepts of networking.
· Working knowledge of MS Office
Qualification : Any graduate (min 15 years education)
Work Location : Pune
Shifts : Flexible to work in 24/7 shift
Experience : 0 to 1 years of experience.
Salary : 1.80 per annum
