13/08/2020
Job Responsibilities include:
- Provide remote and onsite technical support.
- Answer and resolve technical support calls to our Help Desk.
- Troubleshoot and resolve hardware and software related IT issues.
- Prepare and install computers in a Windows domain.
- Deploy and troubleshoot local and network printers.
- Manage Active Directory user accounts and Exchange mailboxes.
- Manage Office 365 hosted Exchange environments.
- Experience with VMWare Server Management
- Work with outside vendors to assist in supporting their systems within our customers’ environments.Enter and track work using a ticketing system.
- Excellent written and verbal communication skills for communicating with our clients in person, over the phone, and via email.
- Self-motivated with the ability to work in a fast-moving environment.
Qualifications
- Comp TIA A+ Certification
- Minimum two (2) years of working experience with an emphasis on PC support in a Microsoft environment
- Strong technical acumen and troubleshooting skills
- Knowledge of IT systems including but not limited to Microsoft Windows Server 2008/2012/2016, Windows 7/10, Office 365
- A vehicle to travel within New York City, Long Island & Westchester areas
- Must be able to lift and carry objects of up to 50 lbs
Preferred Skills
- Network+ Certification
- Experience with Cisco Routers
- Understanding of HIPAA law
- Experience with Dental/Medical office software like Dentrix , Practiceworks, EX Dental , Lighthouse, Bluenote
- Experience with MACBA/BS, preferably in computer science, information technology, or a related field.Interest in cloud platforms like AWS, Google, Azure
Location
- Position is Remote - Work from home except when required to visit clients onsite.
Benefits
- Paid vacation Health Insurance
- Company-sponsored 401K
- Performance Based Bonus
StackOverdrive.io is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, s*x, s*xual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
