22/01/2024
Wanted IT Technical Support Consultants (4 nos)
Exp: Min 1 year in any Industry
Salary: 2.4 Lakhs per annum
Work Location: Tatabad, Coimbatore
Send CV to [email protected] / [email protected]
Job Description
1. The consultant has to respond to the incidents/issues reported by customer predominantly through calls, meetings and also through email, Teams chat, support.
2. The consultant has to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to the right assignment group Technologist to capture all incidents in the incident tracker tool and assign the cases to relevant assignment group as per process.
3. Excellent communication skills, with a neutral English accent; Excellent written communication skills with email etiquette.
4. Good problem-solving and analytical skills. Excellent customer service skills. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back-to-back calls when required.
5. This job requires you to support the Rotational shifts 24/7. This means the role requires working in Morning shifts, Night shifts and weekends and on national holidays.
6. Team player with a natural talent for working with people.
7. Can work under pressure and manage stressful situations confidently & effectively.
8. Good awareness and appreciation of social and cultural differences.
9. Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
10. Reliable and analytical person who always takes accountability/responsibility and takes feedback positively.
11. You will have 8 Week off in a Month. (5 Working days in a week)
12. Job Type: Full-time
13. Benefits: Health insurance, Paid sick leave and Provident Fund
14. Work Location: Tatabad, Coimbatore
15. The company will provide end to end required training for the initial days untill they are familiarised.
16. Freshers are not eligible
