Retail View

20/05/2026

We’re excited to partner with ECCO (India) to lead their Retail Training initiatives this year.

Together, we’ll empower store teams to excel in premium luxury retail by focusing on:

- Authentic Brand Storytelling – Sharing ECCO’s legacy of comfort and innovation
- Memorable Consumer Journeys – Creating personalized, high-touch experiences
- Elevated Service Standards – Building lasting brand loyalty

Here’s to raising the bar for retail excellence across ECCO stores in India.

Radhika Pange Drishti Saraswat Bhanu Gaur DRISHTI SHETH Dev Borah

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28/08/2025

We are thrilled to announce our new collaboration with the iconic global brand, BIRKENSTOCK!

At RetailView, we believe the most effective learning happens in the real world, not just a training room. That's why we've partnered with BIRKENSTOCK to develop and deliver a cutting-edge training program for their store staff, transforming their retail spaces into dynamic, interactive classrooms.

💡 Using the Store as a Living Classroom:
Instead of pulling teams away from their natural environment, we're bringing the training directly to them. Here’s how we're leveraging the BIRKENSTOCK store space for an immersive learning experience:

Interactive Product Bays: Staff aren't just learning about the rich history and podiatry benefits of BIRKENSTOCK footwear from a manual. They are engaging directly with the products on the shelves, practicing their storytelling and sales techniques in the very aisles where they'll interact with customers.

Real-Time Scenarios at the Cash Desk: The checkout counter becomes a stage for role-playing complex customer interactions, return policies, and upselling opportunities, ensuring staff are confident and prepared for any situation.

Customer Journey Mapping on the Floor: We use the actual store layout to walk the team through the customer journey, identifying key touch points for engagement and service excellence from the moment a customer enters to the final "thank you."

This "on-the-floor" approach ensures that learning is contextual, practical, and immediately applicable. It empowers the BIRKENSTOCK team to build not just product knowledge, but also the confidence to deliver the exceptional customer experience the brand is known for.

We are incredibly excited to support the talented BIRKENSTOCK team on their path to retail excellence. A big congratulations to the trainees who have embraced this new way of learning with such enthusiasm!

Looking forward to a successful and impactful partnership.

04/06/2025

As the North-East continues to rise as a promising retail frontier, the 3rd North East Retail Summit (NERS 2025) has firmly established itself as a catalyst for industry growth, meaningful partnerships, and regional development. It was a privilege to be part of this conference, especially in a region so deeply connected to the future of Indian retail, and where I belong.

Personally, this event brought back memories of our early days —when our very first advertisement appeared in RAI Magazine. That moment marked the beginning of our journey—when we dared to share our retail training and consulting service with the retail world. (Both organised and unorganised)

Fast forward to today we are 18+ years old , we’re proud to be working with some of the best retail brands across India based out of BANGALORE. We’ve built a strong network of Retail specialists /advisors who guide us time to time.

Over the years, we have grown consciously and steadily—today, we are proud to be recognised as trusted training partners across the retail spectrum: from value brands to premium, bridge-to-luxury, and luxury segments.

What’s most heartening is the consistent trust our clients place in us—our product and service training programs are highly rated and widely recommended.

Proud to add, we have a fleet of passionately trained Trainers in every domain, buying and merchandising, visual merchandising , planners and our very own Retail Trainers. We are committed to elevate retail capability at every level.

Connect with us [email protected];

Grateful for where we started, proud of how far we’ve come, and excited for what lies ahead. Thank you to RAI and the entire retail community for continuing to inspire and evolve together at every seminar there is something to learn and apply.

19/07/2022

At Retail View, we believe creativity is a function of Leadership. It requires cruising the unchartered regions to bring out the vision using deep facilitation techniques

18/05/2022

A proud addition to our portfolio:

VOI Jeans entrusts Retail View with their Sales and Retail Training Programs. We commence our partnership together this month.

12/12/2019

Wish all my fellow colleagues from the Retail Industry a very Happy Retail Employees Day - Dec. 12

10/04/2019

Decathlon overtakes Adidas, Nike in sports gear retailing

With 70 large, warehouse-like stores, Decathlon's product pricing is about 30-40% lower than competing products.

24/03/2019

Gratitude to everybody for the release of my first book: "The Heart of Selling it Right: little changes, Big Gains" by Dev Borah. Grab your complimentary copy now: http://amzn.in/gDtvwet

16/03/2019

Offline retailers use technology to attract younger consumers

Retailers such as Lifestyle, Arvind Fashions are banking on technology to woo millenials who shop online

13/03/2019

Nirav Modi diverted Rs 934 crore to personal accounts

Last week, Enforcement Directorate (ED) had filed a supplementary chargesheet in the PNB fraud case before special PMLA court in Mumbai mentioning the..