Active Operations Management International (AOMi) provides organisations with a structured and consistent operations management capability that is the catalyst to improving operational excellence. Typically service operations rely heavily on people to convert demand into successful customer outcomes. The AOM Discipline, developed by AOMi for service operations, ensures that excellent performance i
s achieved through the creation of a positive and motivational atmosphere. Implementing the AOM Discipline through a tried-and-trusted approach drives positive and consistent changes in the behaviour of managers who quickly become confident decision-makers. Individuals who successfully demonstrate their skills and competence receive an accreditation which contributes towards internationally recognised professional qualifications. With AOMi, these professional managers are able to achieve significant performance improvements in their operations. With headquarters in Reading, UK, AOMi is a world leader in improving the performance of service operations. The AOM Discipline is adopted in over 37 countries around the world to provide the active management of over 40,000 employees. AOMi clients include many large organisations that recognise there is value in consistency of operations management practice. Reflecting their global reach since forming in 2005, AOMi was awarded the Queens Award for Enterprise in 2011 and the Strategic Enabler for the BPO Award in 2012. AOMi has its international office in the US, Canada, South Africa, Middle East and Australia.
