Celtycs

Celtycs Develop and deploy customer management solutions across their business processes. Celtycs is part of a very successful global alliance called LimeBridge™.

Celtycs was conceived and founded in 2002 to help companies strategize, develop and deploy customer management solutions across their business processes. Celtycs is based in Bangalore, India and has serviced more than 70 global customers that include Fortune 50 companies, top 5 Indian telecom operators, global contact centres, private equity firms and business process outsourcers. Celtycs adopts a

unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the ex*****on of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools. The alliance has 10 member companies from 10 countries around the globe - including Australia, France, Germany, Hong Kong, India, Japan, Singapore, Sweden, U.K. and the U.S.A. Collectively we have served over 150 companies from around the globe and our customers have included marquee names from Banking, Insurance, Travel, Telecom, Technology, Travel and Utilities. Celtycs and the LimeBridge global alliance deliver world class solutions including:
• Creating and Implementing Customer Service Strategy
• Listen and Act on Customer feedback
• Benchmark the Service Experienced by your Customer
• Self Service Design
• Improve Contact Center Performance
• Deploy the Right number of Resources at the Right Place at the Right Time
• Make Internal Quality Monitoring an Early Indicator of Customer Experience
• Optimise Cost of Customer Acquisition and Service

19/02/2020

Congratulations Harikrishna for completing 10 years in Celtycs!!!

Celtycs Team wishes!!!
08/03/2018

Celtycs Team wishes!!!

30/08/2016

There are urgent openings in Celtycs for MIS/ Data Analyst,

Required Skills:
• Exposure to Business Processes either call center or back office processes
• Good Excel skills and should have knowledge in Power point presentation.

• Knowledge of Root Cause Analysis
• Drive for process improvement and development
• Keenness to learn
• Team Player
• Exhibits integrity in all given circumstances

Interested candidates can send their resume to [email protected].

26/08/2016

There are urgent openings in Celtycs for Quality Analyst,

Profile preference:
- call center background
- Minimum 6 month experience as Quality Analyst.
- good communication skill in English and Hindi (voice)
- should be able to listen to a recorded conversation and check the quality of interaction, provide insights etc.

Please send your resume to Ibnul at [email protected].

Take your customer experience to next level by engaging with Celtycs,
30/04/2016

Take your customer experience to next level by engaging with Celtycs,

29/04/2016

Spade version 2 is coming up very soon with new features. Please get in touch with us for more more details. Please visit: http://www.celtycs.com/

Address

49 Linden Street, Palmgrove Road, Victoria Layout
Bangalore
560047

Telephone

+918040002666

Website

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