Global WFM Forum

04/08/2026

Just 1 Month to Go!
The countdown has officially begun!

In just one month, the GWFM LATAM WFM Summit 2026 will bring together the brightest minds in Workforce Management, Customer Experience, AI, and Business Transformation at the prestigious Grand Hyatt, Bogotá, Colombia.
This premier gathering will unite senior executives, global thought leaders, innovators, and industry experts to explore the future of workforce excellence and customer experience.

📅 Date: 4 September 2026
📍 Venue: Grand Hyatt, Bogotá, Colombia

Summit Theme
Driving Intelligent Productivity through AI-Powered Workforce Management, Customer Experience, and Workforce Analytics.

Whether you're a CXO, WFM Leader, Operations Executive, HR Professional, or Digital Transformation Champion, this summit offers a unique opportunity to gain actionable insights, exchange ideas with industry peers, and shape the future of workforce management across Latin America.

Seats are filling fast!
Register today and be part of the region's most anticipated Workforce Management & Customer Experience event.

🔗 Register Here: https://globalevent.globalwfm.com/gwfm-latam-wfm-summit-2026/

We look forward to welcoming you to Bogotá this September!

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26/07/2026

Dear Leaders,

We are delighted to welcome Sanjeev Jain, Chief Operating Officer, Wipro, as a Distinguished Speaker at the GWFM International WFM & CX Summit 2026.

As organizations navigate the future of work, he will share valuable insights on building agile, data-driven, and future-ready workforce & CX strategies that deliver measurable business impact.

In this session, you'll discover:
🔹 The Future of Workforce Management
🔹 AI, Automation & Workforce Intelligence
🔹 Driving Customer Experience Excellence
🔹 Strategies for Organizational Agility & Resilience

Whether you're a WFM leader, Operations executive, HR professional, CX strategist, or business decision-maker, this session will provide practical insights and actionable strategies to help your organization stay ahead in an evolving business landscape.

📅 24–25 September 2026
📍 The LaLiT Ashok, Bengaluru, India

Join hundreds of global leaders, industry experts, and workforce professionals for two days of innovation, collaboration, and thought leadership.

Register today and be part of the conversations shaping the future of Workforce Management and CX.

Registration Link: https://globalevent.globalwfm.com/international-wfm-summit-2026/

26/07/2026

🎁 More Than an Event. An Experience.

At the GWFM WFM & CX Summit 2026, every detail is thoughtfully designed to make your experience memorable—from insightful sessions and meaningful networking to premium conference gifts you'll use long after the event.

Every registered delegate will receive an exclusive conference goodie kit featuring carefully selected essentials, including:

🧢 Premium Cap
👜 Premium Tote Bag
🔑 Multi-functional Metal Keychain
📱 MagSafe Phone Holder & Stand
👝 Premium Travel Wallet

These aren't just giveaways—they're practical, high-quality accessories created to enhance your conference journey and serve as lasting reminders of the connections, conversations, and ideas you'll take home.
Join workforce management, customer experience, and business leaders from across the globe for learning, collaboration, innovation, and recognition.

📍 Globally

Register today and be part of an experience that goes beyond the summit.
Registration Link: https://lnkd.in/gu-kpzC9

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21/07/2026

GWFM Americas WFM & CX Business Conference 2026

The GWFM Americas WFM & CX Conference 2026 brings together a curated community of WFM, CX, Operations, HR, Digital Transformation, and senior BPO leaders for high-value knowledge sharing, executive engagement, industry benchmarking, and strategic networking.

As industries move into the Agent AI era — Workforce Intelligence, CX Intelligence, and Autonomous Operations —organisations are seeing that workforce transformation isn't optional; it is central to resilience, productivity, scalability, and customer excellence.

✅ Talent-constrained environment
✅ Hybrid workplace ecosystem
✅ AI-enabled operating model
✅ Hyper-digital customer economy
The conference will bring executives together to discuss how organisations are moving from traditional workforce operations to intelligent, predictive, and human-centric enterprise models.

Conference Highlights
1. Executive Keynote Sessions
4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.
2. Trending Roundtables & Power Panel Discussions
Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.
3. Technology Innovation Showcases
Emerging technology demonstrations and next-generation workforce and CX solutions.
4. Masterclass on GWFM Maturity Model™
Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.
5. New Ideation Forum
Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
Recognition and appreciation for impactful and disruptive ideas.
6. Executive Spotlight Interviews
Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.
7. CX & WFM Leadership Panels
Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.

Awards & Global Recognitions

🏆 Award Categories Include:
🏆WFM Leaders Awards of the Year
🏆CX Leaders Awards of the Year
🏆Workforce Innovation Awards
🏆WFM Ops & CX Heroes Awards
🏆GWFM Women’s Hall of Fame
🏆GWFM Best Workplace for Gender Equality
🏆GWFM Best Employee Experience Organisation
🏆Future Ready Organisation Certifications
🏆 GWFM Maturity Model™ – Global Industry Benchmark Certification

Key Tracks at the 2026 Summit
✅ AI in Action: Enterprise-grade Agent AI, CX & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys

Great to have Christina Bell, Vice President, Global Contact Center Solutions & CX Transformation, BCD Travel, as a speaker and to hear her profound insights.

Register Today: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

14/07/2026

Proud to Recognize ResultsCX for Achieving GWFM Maturity Model™ Certification

Congratulations to ResultsCX on being recognized with the GWFM Maturity Model™ – Level B (Sustained Growth)certification, a prestigious global benchmark that recognizes organizations demonstrating excellence in Workforce Management, operational maturity, innovation, and business performance.

This achievement reflects ResultsCX's continued commitment to building a future-ready organization where Workforce Management is not just an operational function, but a strategic driver of customer success, employee experience, and sustainable business growth.

As organizations navigate the AI era, workforce excellence is increasingly defined by the ability to integrate people, technology, analytics, and business strategy. ResultsCX has demonstrated a strong commitment to this journey and continues to set a remarkable example for the industry.

At GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ (Global Workforce Management Forum), our mission is to establish globally recognized standards that help organizations benchmark their capabilities, accelerate transformation, and build high-performing workforce ecosystems.

We sincerely appreciate the trust placed in GWFM throughout this assessment journey and congratulate the entire ResultsCX leadership team, Workforce Management professionals, CX, Operations, HR, and Technology teams for this outstanding accomplishment.

We look forward to seeing ResultsCX continue its journey toward achieving Best-in-Class (Level A) maturity and inspiring organizations across the global Workforce Management community.

Congratulations Mitesh Pawaskar Imran Pathan and team for taking the effort to assess the organization and well-deserved recognition!

13/07/2026

Dear Colleagues,

Invitation to be part of the GWFM’s US WFM & CX conference on 28th Aug 2026 in Dallas

About the event :

Industries are moving into an era where Agent AI, Workforce Intelligence, and Autonomous Operations are not just competitive differentiators but core enablers of resilience, efficiency, and an exceptional customer experience. As GenAI, automation, and real-time data analytics advance, organizations need to rethink their Workforce Management strategies to stay ahead in a talent-constrained, hybrid, and hyper-digital world.
The event will have the top 20 speakers, followed by

💡4-5 KEYNOTE SPEECHES,
✅New Ideation session ( Participants will bring in the latest ideas to the table) and appreciation for great ideas
✅Techshows
✅Best practices showcase of AI use cases
👥 Spotlight interviews on NA’s Industry transformation & Trends for 2026
👥 Panel discussion on trending topics by the leaders
Questions and ANS

💢Event topics to cover :
Key Tracks at the 2026 Summit:
✅ AI in Action: Enterprise-grade Agent AI & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys
✅ Skilling for the Future: Building AI-ready, agile, and scalable talent pools
✅ WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

💢Key Takeaways:
Learn and understand the current and future industry trends
1)Integrated Approach: Understand how workforce management influences customer touchpoints, from recruitment to service delivery.
2)Adaptability: Explore techniques to navigate disruptions, such as remote work, changing customer demands, and market shifts.
3)Resilient Teams: Learn how to foster employee well-being, retention, and adaptability.
4)Customer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.

Date: Aug, 28, 2026
Time: 9-00 am to 5-00 PM
Venue: The Westin Dallas Southlake, Dallas, TX
Followed by Cocktail Reception

Who should attend the Conference :
✅ CXOs
✅ CX leaders and professionals
✅ WFM Leaders & Professionals
✅ QA & COE Leaders and professionals

Join us for an engaging discussion on workforce dynamics, customer-centricity, and organizational resilience. Together, we’ll chart a course toward sustainable success!

Event page for participants' registration: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

27/06/2026

🌍 Happy International WFM Professionals Day! 🎉

Dear WFM Leaders and Professionals across the globe,

Today, we proudly celebrate International WFM Professionals Day—a day dedicated to recognizing the incredible professionals who work behind the scenes to keep organizations productive, customers delighted, and businesses thriving.

To every Workforce Management professional, thank you for your dedication, resilience, passion, and unwavering commitment to excellence. Your expertise enables organizations to make smarter decisions, optimize operations, empower employees, and deliver exceptional customer experiences.

Workforce Management is no longer just about forecasting and scheduling.

We are shaping organizations. We are shaping the future of the industry.

As AI, automation, and data-driven decision-making transform the workplace, the strategic value of WFM continues to grow. Today, WFM has become a critical business function that drives productivity, business value, employee experience, and operational excellence.

Take a moment today to be proud of what you do and the impact you create every single day. Together, we are elevating the profession and inspiring the next generation of WFM leaders.

🙏 Thank you for being the heartbeat of every organization.

💙 Happy International WFM Professionals Day! 🥳💐🙌

22/06/2026

Dear Colleagues,

Celebrating Workforce Excellence. Recognizing Innovation. Shaping the Future.

As we approach International WFM Professionals Day 2026, we take a moment to recognize the remarkable contributions of Workforce Management professionals across the globe—those who continuously plan, forecast, optimize, engage, analyze, and drive business success.
This year, the celebration becomes even more special!

On 26th June 2026, GWFM will proudly announce the winners of the Global WFM Innovation Hackathon 2026, recognizing the brilliant minds and teams who have demonstrated exceptional creativity, innovation, and problem-solving in Workforce Management.
Their ideas represent the future of our profession—where technology, strategy, and human potential come together to create meaningful impact.

A heartfelt thank you to all WFM professionals and Hackathon participants for your dedication, resilience, and commitment to excellence.
Together, we are:

✨ Powering People
✨ Driving Innovation
✨ Optimizing Possibilities
✨ Shaping the Future

Register & Join the Celebration: 4aac4f8d-3da2-4924-9552-299c665d6441@79cea6a9-6e34-48ff-a728-e3f18a177658" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/4aac4f8d-3da2-4924-9552-299c665d6441@79cea6a9-6e34-48ff-a728-e3f18a177658

📅 Special Celebration & Hackathon Winners Announcement
26 June 2026

26/05/2026

18/05/2026

GWFM Americas WFM & CX Business Conference 2026
The GWFM Americas WFM & CX Conference 2026 brings together a curated community of WFM, CX, Operations, HR, Digital Transformation, and senior BPO leaders for high-value knowledge sharing, executive engagement, industry benchmarking, and strategic networking.

As industries move into the Agent AI era — Workforce Intelligence, CX Intelligence, and Autonomous Operations —organisations are seeing that workforce transformation isn't optional; it is central to resilience, productivity, scalability, and customer excellence.

✅ Talent-constrained environment
✅ Hybrid workplace ecosystem
✅ AI-enabled operating model
✅ Hyper-digital customer economy
The conference will bring executives together to discuss how organisations are moving from traditional workforce operations to intelligent, predictive, and human-centric enterprise models.

Conference Highlights
1. Executive Keynote Sessions
4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.
2. Trending Roundtables & Power Panel Discussions
Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.
3. Technology Innovation Showcases
Emerging technology demonstrations and next-generation workforce and CX solutions.
4. Masterclass on GWFM Maturity Model™
Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.
5. New Ideation Forum
Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
Recognition and appreciation for impactful and disruptive ideas.
6. Executive Spotlight Interviews
Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.
7. CX & WFM Leadership Panels
Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.

Awards & Global Recognitions

🏆 Award Categories Include:
🏆WFM Leaders Awards of the Year
🏆CX Leaders Awards of the Year
🏆Workforce Innovation Awards
🏆WFM Ops & CX Heroes Awards
🏆GWFM Women’s Hall of Fame
🏆GWFM Best Workplace for Gender Equality
🏆GWFM Best Employee Experience Organisation
🏆Future Ready Organisation Certifications
🏆 GWFM Maturity Model™ – Global Industry Benchmark Certification

Key Tracks at the 2026 Summit
✅ AI in Action: Enterprise-grade Agent AI, CX & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys
✅ Skilling for the Future: Building AI-ready, agile, and scalable talent pools
WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

Great to have Kim Felice as a panelist and her profound insights

Register: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/