Innovation Technology By Design

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Innovation Technology By Design

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IT By Design is a Master MSP with over 15 years of experience operating in the one of the biggest markets in the country. We understand the challenges MSPs face in staffing qualified resources and meeting the needs of day to day service delivery. As a memeber of the MSP peer community, we also understand the "Sharing is Caring" mantra. For us, it's not only about what we do well, it's about how we can help each other be successful. Our goal is to ensure our peers have access to resources and people that will share knowledge. Whether utilizing our dedicated engineers, white labeled helpdesk, NOC solutions, or our professional services, we build a partnership that you can rely on to help your business grow. IT By Design is the official ConnectWise partner for MSP Helpdesk and NOC support.

09/10/2026

𝗘𝘃𝗲𝗿𝘆 𝗠𝗦𝗣 𝗵𝗮𝘀 𝗮 𝗺𝗮𝘆𝗯𝗲 𝗹𝗶𝘀𝘁. 𝗠𝗼𝘀𝘁 𝗻𝗲𝘃𝗲𝗿 𝘄𝗿𝗶𝘁𝗲 𝗶𝘁 𝗱𝗼𝘄𝗻.

The pricing change waiting on one more data point. The hire who needs one more interview. The client conversation nobody wants to start.

Today’s Life By Design session at ITBD, led by Sunny Kaila, framed it simply: yes creates commitment, no creates clarity, and maybe creates stress, because you carry it every day.

If your team’s maybe list is longer than its yes and no lists, look for the fear behind it. Then give each maybe a decision date and a next action.

Which maybe are you closing this week?

06/10/2026

Every strong engineering team traces back to someone who trained them well.

IT By Design is hiring a Technical Trainer to build and deliver the technical curriculum that prepares our engineers for real MSP environments, not just theory.

You'll bring:
➥ Hands-on experience in IT infrastructure, networking, or systems administration
➥ Ability to translate technical concepts into clear, practical training
➥ Comfort delivering both live sessions and structured curriculum
➥ A genuine interest in developing talent, not just deploying it

This role shapes the engineers who show up for clients every day. If you know how to teach as well as you know how to troubleshoot, we want to talk.

Apply now: https://hubs.ly/Q04yXjtg0

02/10/2026

Gandhi Jayanti is an opportunity to reflect on the enduring values of truth, non-violence, and compassion.

May we carry these principles into our everyday lives, choosing understanding over division and kindness in the way we treat others.

Wishing everyone a meaningful Gandhi Jayanti.

29/09/2026

IT By Design is looking for an Assistant Manager, HRBP to sit close to the business, not on the sidelines of it.

You'll own:

➥ HR business partnering across assigned functions and leadership teams
➥ Performance management cycles, from goal-setting to reviews
➥ Employee relations issues, handled directly and with judgment
➥ Workforce planning and people data that inform real business decisions
➥ Culture and engagement initiatives tied to actual outcomes, not just activity

If leaders come to you before a problem becomes a policy issue, we'd like to talk.

Apply now: https://hubs.ly/Q04yfVYM0

25/09/2026

𝐇𝐚𝐩𝐩𝐢𝐧𝐞𝐬𝐬 𝐢𝐬𝐧'𝐭 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐲𝐨𝐮 𝐚𝐫𝐫𝐢𝐯𝐞 𝐚𝐭. 𝐈𝐭'𝐬 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐲𝐨𝐮 𝐜𝐡𝐨𝐨𝐬𝐞.

That was the center of today's Life By Design session.

We worked through a framework called 𝐂𝐥𝐚𝐢𝐦, 𝐂𝐡𝐨𝐨𝐬𝐞, 𝐂𝐫𝐞𝐚𝐭𝐞, three questions to sort what's actually yours to carry:
𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐈 𝐢𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞? 𝐖𝐡𝐚𝐭 𝐝𝐨 𝐈 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐚𝐜𝐜𝐞𝐩𝐭? 𝐖𝐡𝐚𝐭 𝐝𝐨 𝐈 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐫𝐞𝐥𝐞𝐚𝐬𝐞?

Sunny shared his own example from this week's trip. Leaving the hotel early enough to make his flight was his to influence. The delay that followed on the tarmac wasn't, and no amount of frustration was going to move that plane any faster.

𝐘𝐨𝐮 𝐜𝐚𝐧'𝐭 𝐚𝐥𝐰𝐚𝐲𝐬 𝐜𝐨𝐧𝐭𝐫𝐨𝐥 𝐭𝐡𝐞 𝐝𝐞𝐥𝐚𝐲. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐚𝐥𝐰𝐚𝐲𝐬 𝐜𝐨𝐧𝐭𝐫𝐨𝐥 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐬𝐡𝐨𝐰 𝐮𝐩 𝐨𝐧 𝐭𝐡𝐞 𝐨𝐭𝐡𝐞𝐫 𝐬𝐢𝐝𝐞 𝐨𝐟 𝐢𝐭.
That's the whole practice. Sort it before you carry it.

24/09/2026

𝗦𝗲𝗿𝘃𝗲𝗿𝘀 𝗮𝗰𝘁𝗶𝗻𝗴 𝘂𝗽? 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗶𝗻𝗴? 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗹𝗮𝗻𝗱𝗶𝗻𝗴 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗾𝘂𝗲𝘂𝗲? 𝗚𝗼𝗼𝗱. 𝗬𝗼𝘂 𝗺𝗶𝗴𝗵𝘁 𝗯𝗲 𝗼𝘂𝗿 𝗸𝗶𝗻𝗱 𝗼𝗳 𝗽𝗲𝗿𝘀𝗼𝗻.

You’ll get your hands on:

➥ Complex infrastructure that keeps you thinking
➥ Servers, networks and Microsoft environments
➥ Escalations where “just restart it” won’t cut it
➥ Root-cause hunting and serious troubleshooting

If “how did that even happen?” is the kind of problem you actually enjoy, we should talk.

Bring your expertise. We’ll bring the challenges.

Apply Now: https://hubs.ly/Q04y8Kb90

23/09/2026

On September 21, IT By Design teams across India came together for our CSR initiative, spending the afternoon with community organizations in Noida, Delhi, and Chandigarh.

For us, corporate social responsibility is about showing up in the communities where our people live and work. This was a chance to do exactly that, through time, conversations, and support for the work these organizations do every day.

Thank you to everyone who welcomed us, and to our teams for making it count.

Responsibility doesn't end at the office door.

Want to be part of a team that shows up like this? Join us now: https://hubs.ly/Q04y4hyB0

Amarpushp Educational & Welfare Society

22/09/2026

𝗜𝗧 𝗕𝘆 𝗗𝗲𝘀𝗶𝗴𝗻 𝗶𝘀 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱 𝘁𝗼 𝗵𝗲𝗹𝗽 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝘀 𝗽𝗲𝗿𝗳𝗼𝗿𝗺 𝗮𝘁 𝘁𝗵𝗲𝗶𝗿 𝗯𝗲𝘀𝘁 𝘄𝗵𝗶𝗹𝗲 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗺𝗼𝘃𝗶𝗻𝗴 𝗮𝘁 𝗮 𝗵𝗶𝗴𝗵 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱.

You’ll have the opportunity to:

➥ Lead and mentor technical teams
➥ Guide complex issues and escalations
➥ Monitor delivery, workload and service performance
➥ Strengthen engineering processes and standards
➥ Help develop the next generation of technical talent

If you're the person who naturally steps up when the stakes get higher, this could be your next move.

Apply now: https://hubs.ly/Q04x_jYv0

14/09/2026

As we celebrate Ganesh Chaturthi, we’re reminded of the value of wisdom, resilience, and embracing new beginnings.

May the festival bring clarity to the path ahead, prosperity in all that you pursue, and moments of joy with those who matter most.

𝗪𝗶𝘀𝗵𝗶𝗻𝗴 𝘆𝗼𝘂 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗹𝗼𝘃𝗲𝗱 𝗼𝗻𝗲𝘀 𝗮 𝘃𝗲𝗿𝘆 𝗛𝗮𝗽𝗽𝘆 𝗚𝗮𝗻𝗲𝘀𝗵 𝗖𝗵𝗮𝘁𝘂𝗿𝘁𝗵𝗶. 🙏

21/08/2026

In today’s Life by Design session, Sunny Kaila, our Founder and CEO, challenged us to examine a question that sits beneath every leadership decision: 𝗵𝗼𝘄 𝗺𝘂𝗰𝗵 𝗼𝗳 𝗼𝘂𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝗶𝘀 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗲 𝘁𝗵𝗶𝗻𝗸 𝘁𝗼𝗱𝗮𝘆?

Information can expand what we know. But meaningful progress often begins when we examine the assumptions shaping how we interpret it.

That means stretching beyond the obvious, separating fact from assumption, and using AI as a sparring partner to challenge our thinking rather than replace it.

Because better thinking should lead somewhere: 𝗯𝗲𝘁𝘁𝗲𝗿 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀, 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗮𝗰𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝘂𝗹𝘁𝗶𝗺𝗮𝘁𝗲𝗹𝘆, 𝗮 𝗯𝗲𝘁𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲.

As leaders, the question isn't whether we can think differently. It's whether we're willing to challenge the thinking that has brought us this far.

𝗪𝗵𝗮𝘁 𝗮𝘀𝘀𝘂𝗺𝗽𝘁𝗶𝗼𝗻 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝘁𝗼𝗱𝗮𝘆 𝘁𝗵𝗮𝘁 𝗺𝗮𝘆 𝗯𝗲 𝗹𝗶𝗺𝗶𝘁𝗶𝗻𝗴 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗯𝘂𝗶𝗹𝗱 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄?

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