13/04/2013
Job Synopsis
Tech Mahindra Hiring for Quality- Domestic Telecom Back Office Process
Company: Tech Mahindra Ltd.
Experience: 2 to 4 yrs
Location: Pune
Job Description
Tech Mahindra hiring for Quality Associate / Sr. Associate Domestic Telecom Back Office Process at Tech Mahindra (BSG Division)
Eligibility:
- Any Graduate
- Excellent written & verbal communication skills in Hindi and English
- 2 to 4 years of experience in Domestic BPO, preferably in telecom back office domain
- Should have prior experience / knowledge in transactional quality monitoring & control in telecom service request / close looping / e-mail correspondence processes
- Should be currently designated as SME / Quality Associate / Sr. Quality Associate for at least 1 year in the current organization
- Role is to provide Transactional Quality Monitoring and Quality Control Support to domestic telecom back office process
- Work Location is Tech Mahindra, Giga Space, Viman Nagar, Pune
Skill Set:
- Experience in Domestic BPO back office process, preferably in written communication / email processes
- Excellent written and verbal communication in Hindi and English
- Good comprehension skills
- Adaptive, ready to learn, contribute and deliver consistently under pressure.
- Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament
- Excellent skills on MS Excel / Quality Tools / Data Analysis / Analytical Skills / Reporting
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind
Mandatory:
- Should be open to working in shifts (including night shifts)
- Should have prior Telecom Experience / Knowledge
Added Advantage:
Language competencies on either 1 or more (read / write / speak) of the following languages:
- Gujarati
- Tamil
- Telugu
- Kannada
- Malayalam
- Punjabi
- Bengali
Walk In Dates: 11th, 12th & 15th 19th - Apr 13
Time: 11:00 am to 4:00 pm
Venue:
Tech Mahindra,
Sharda Centre,
Room No. 103, Ground Floor Reception,
Off Karve Road, Erandwane (Near Nul Stop)
Pune
Contact Person: Sameer Shaikh
Candidates are required to carry 2 copies of CV along with a Photo Id Proof
For outstation candidates, who are unable to make it for the Walk In can send their CVs across to: [email protected]
Role: Quality Assurance/Quality Control Executive
Role Category: Quality
Industry Type: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Keywords: Domestic Process, Telecom Process, backend, CSE, customer care, call center, bpo, Quality, SME
Desired Candidate Profile
Education: (UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) AND (Doctorate - Doctorate Not Required)
Company Profile
Tech Mahindra Ltd.
https://www.techmahindra.com
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.