12/08/2024
We are hiring # # # # # # # Front Office Attender # # # # # # # # # A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include
• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and sanitized at all times
• Excellent customer service skills, phone etiquette and listening abilities
• Flexibility to work varying and extended shifts
• Ability to work under pressure while maintaining professionalism
• Attention to detail to ensure an error-free work environment
• Effective organization and time-management skills to prioritize and complete tasks on time
they regularly interact with guests during their shift, a Front Desk Agent must possess impressive communication and interpersonal abilities. Strong computer skills are also effective, as they use company software systems to make reservations and process payments. Additionally, a Front Desk Agent will have other skills and qualifications that would help them in this role
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