02/09/2020
Job Title: Network Support Engineer / Interactive Broker
Location - Mumbai (Localites will be only allowed ,if not then should be a native of Mumbai).
Position - Permanent
CTC - Offered 20 LPA
Exp - 4 - 7 yrs
A summary of daily tasks can include:
- Be the first point of contact for internal customers seeking technical assistance over the phone or email.
- Ensure that requests from users are properly triaged, logged, assigned, and responded to in a timely manner.
- Follow-up with the clients on the status of their requests
- Identify network issues related to end user problems and direct unresolved issues to the next level of support personnel
- Must have experience in Phone, voicemail, video, audio-conference, and recording management system administration
- Manage hardware deployments (Racking, Stacking, Cabling and Labeling)
- Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix)
- Must have demonstrated hands on experience with administration of Network Switches, access points and routers
- Inventory and asset management of networking devices
- Collaborate with and train junior members of the team as backup to this role
Your skills and abilities:
- A minimum of CCNA, CCNA Voice or CCNP Voice
- Working experience with network level troubleshooting/understanding of network switching (L1-L7)
- 3-7 years system administration knowledge of Microsoft and Linux environments
- 3-7 years Ticketing system tools experience (Such as ServiceNow, Jira, Remedy but not limited to)
- 3 years or more recent and significant experience working in a Help Desk, first level support environment.
- Demonstrate mature interpersonal and communication skills and behaviors.
- Demonstrated knowledge of the OSI model.
- Create, manage and oversee telecoms and hardware troubleshooting tickets..
- Ability to lift up to 50 Lbs for hardware installation
- Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.
- Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus.
Note - Candidate above 15 LPA.
