Ahrc Pvt Ltd - Hr Consultant

27/05/2022

18/01/2022

Urgent Requirement - Director Marketing
Location - Gurgaon

Share CV at [email protected]

18/01/2022

Requirement - Business Development Manager
Location - Delhi NCR

Share CV at [email protected]

05/01/2022

Urgent requirement of Director Marketing
Location : Gurgaon
Experience : 8 years
Please share CV at [email protected]

30/12/2021

Job Designation:

Must be Experience:

• Must have at least 3 to 5 year experience out of it 1-3 years in to pure team handling experience required with Banking.
• Excellent communication skills Verbal & Written
• Flexible to work 24/7
• Male & Female both can apply with maximum age limit of 29 years

Job Description:
• Responsible for managing a team of 15-20 officers handling inbound calls in Credit Cards.
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution

Education Qualification:
• Minimum Graduate with any stream

at [email protected]

30/12/2021

Job Designation: CCO

Role Category: Services (Inbound Voice Process)

Key Role & responsibilities:
• Must be flexible with 24/7 shift, late evening and night shifts and scattered 6 Week Offs in a month.

• This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.

Job Description:
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening and night shifts.
• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Candidate Desire Profile:
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening and night shifts.
• Freshers with communication skills also can apply.
• Age should be below 29 years only.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
• Team player Candidate must be able to work effectively with all levels of the organization.

Share CV at [email protected]