Customer Service
4. Chat Support
5. Email Support Ebullient Services Quality Assurance Team ensures that every agent delivers quality service at every customer contact. Our Customer Service Agents are considerate problem solvers. We only employ highly skilled agents in India who provide superior customer care. We train our agents to efficiently track customer service requests and immediately route
customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents receive 4 weeks of in-depth training on core skills, including communication, customer service and sales. Ebullient Services provides extensive training on client programmes and on-going training and quality improvement. We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent's performance based on the following criteria: Competence levels Communication with customers Worldwide call control skills Product or service knowledge Overall professional conduct and performance
Our Metrics For Quality Management
1.First Call Resolution (FCR)
2.Service Level and Response Time
3.Schedule Adherence
4.Forecast Accuracy
5.Self-Service Accessibility
To ensure quality management at our call center, we have established a baseline with five metrics outlined above. We can always add more, but the five guarantees higher customer satisfaction and lower operational costs.
