Aspire Impact, Gurugram (2026)

21/09/2026

📞 Customers are raising complaints, but are they getting resolved?

Our latest analysis on IKOO World, a proprietary ESG, Sustainability and Impact measurement platform created by Aspire Impact, shows a trend worth watching:

⚠️ Customer complaints pending resolution at the end of the assessment year (% of complaints): 6.2% (FY23) → 7.7% (FY24) → 9.3% (FY25)

The share of unresolved complaints has risen every year. It is now roughly 3 percentage points higher than in FY23, about 1.5x the starting level.

🏆 Leaders in complaint resolution (lowest % pending):
Telecommunication (0.05%)
Financial Services (2.7%)
Utilities (3.3%)
Energy (4.9%)
FMCG (5.1%)

Even the fifth-best sector sits well below the overall average, and Telecommunication is close to a zero backlog. So a near-clean slate is achievable. The gap between the leaders and the rest is where the opportunity lies.

Grievance redressal is a direct signal of how seriously a company treats its customers. Investors and stakeholders are watching this number, and so should businesses.

With IKOO World, users can uncover sector-level insights in just a few clicks: benchmark any listed company against its industry peers and track ESG and Impact performance trends.

📩 Interested in seeing IKOO World in action? Reach out to Prernaa Guptaa at [email protected]

18/09/2026

Building momentum for stronger ESG performance in India’s Energy sector.

Yesterday, we successfully wrapped up another Working Group under the Impact Future Project, powered by Capgemini, bringing together ESG, sustainability, and impact leaders from across the Energy sector to shape its ESG performance framework.

The discussion explored where the Energy sector stands today, how it is evolving, and what lies ahead. We also delved into the KPIs that can best capture these shifts, from reducing flaring and Scope 3 emission intensity to investment in alternative materials, methodologies and processes, and many more.

The Working Group brought together Anindya Chowdhury, Arijit Basu, Ekta Kumar, Mukesh Kumar Tiwari, Prarthana Borah, Priya S. and Sunil Kumar Jain, with experience across Shell, Veedol Engine Oils, GAIL, CEEW, Cairn Vedanta Oil and Gas, and IGL. Their insights and perspectives are helping us build a more relevant and practical approach to ESG performance in the Energy sector.

We are now working towards launching Energy: An ESG Performance Framework publication.

Stay Tuned!

ESGOpportunity

11/09/2026

30 years is quite a milestone. Congratulations to GRI!✨

09/09/2026

𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐫𝐞𝐚𝐥𝐥𝐲 𝐦𝐞𝐚𝐧 𝐭𝐨 𝐥𝐞𝐚𝐝 𝐰𝐢𝐭𝐡 𝐢𝐦𝐩𝐚𝐜𝐭?

It goes beyond setting targets and reporting progress.
It means knowing how to design for impact, build systems that deliver it, scale what works, and manage it with accountability.

That is the thinking behind the I𝐈𝐦𝐩𝐚𝐜𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 (𝐈𝐒𝐏) 𝐜𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦.

Design Impact. Build Impact. Scale Impact. Manage Impact.
Four pillars. A 360° journey across ESG, Sustainability & Impact.

𝐀 𝐭𝐨𝐨𝐥𝐤𝐢𝐭 𝐟𝐨𝐫 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐢𝐦𝐩𝐚𝐜𝐭.

ImpactManagement

08/09/2026

India’s FMCG sector is undergoing a significant shift as ESG expectations increasingly influence how companies think about growth, resource efficiency, supply chains, risk, and consumer value.

To help advance this conversation, Aspire Impact has launched FMCG: An ESG Performance Framework under the Impact Future Project, powered by Capgemini.
The framework brings together key ESG risks and opportunities relevant to the sector, with a focus on making ESG performance more relevant and actionable for FMCG businesses.

The launch on 1 September, hosted by Colgate-Palmolive (India) Limited, brought together sustainability leaders, Working Group members, and co-authors from across the country.

The evening featured a keynote by Prabha Narasimhan, followed by the cross-sector panel “ESG & Market Performance: Does Sustainability Create Enterprise Value?” with Ankit Todi, Thakur Pherwannii, Manish Kumar, and Saurabh Nanavati, moderated by Shilpashree Muniswamappa.

The discussion explored how businesses can translate ESG ambition into performance, manage risks across complex value chains, and better understand the relationship between ESG, resilience, and long-term enterprise value.

A special thank you to all our co-authors and Working Group members, many of whom travelled from different cities to be part of the launch. Your expertise and contribution have been central to building this framework.

Grateful to Colgate-Palmolive (India) Limited for hosting the event and to Capgemini for powering the Impact Future Project.

The launch and key findings have also received coverage across leading media platforms.

Read the coverage:
Business Standard
The CSR Universe
ANI
Tribune

We hope this framework contributes to a stronger, more practical understanding of ESG performance in FMCG, helping businesses navigate emerging risks while pursuing sustainable growth at scale.

07/09/2026

🤝 India Inc. is localizing its supply chains — and small businesses are riding that wave too.

Our latest analysis on IKOO World, a proprietary ESG, Sustainability and Impact measurement platform created by Aspire Impact, shows a steady, twin trend:

📦 Input material sourced from the domestic market (by value): 73.7% (FY23) → 77.4% (FY24) → 79.7% (FY25)

🏭 Supplies from small-scale (MSME) suppliers (by value): 21.6% (FY23) → 22.2% (FY24) → 22.8% (FY25)
Both are climbing every year — buying more from within India hasn’t come at the cost of buying more from India’s small businesses.

🏆 Leaders in domestic sourcing (FY25 mean): Financial Services (94.0%), Utilities (89.6%), FMCG (83.8%)

🏆 Leaders in MSME sourcing (FY25 mean): Energy (32.5%), Services (32.0%), Healthcare (27.0%)

The sectors don’t overlap — different industries are pulling different levers, and together they’re moving both numbers up. A good sign, though MSME growth (just over 1 point in three years) still has room to accelerate.
With IKOO World, users can uncover sector-level insights in just a few clicks — benchmark any listed company against its industry peers and track ESG and Impact performance trends.

📩 Interested in seeing IKOO World in action? Reach out to Prernaa Guptaa at [email protected]

IndiaInc MSME

03/09/2026

Ahead of India’s largest gathering on impact investing, Aspire Impact hosted an intimate Pre-Conference Dinner & Drinks at the India Habitat Centre, bringing together 30 distinguished leaders, investors, and changemakers shaping sustainable finance across the Global South.

As India emerges as a high-value destination for global impact capital, the conversation must move beyond capital allocation towards accountability, efficacy, and measurable outcomes.

We also explored how Impact Measurement & Management (IMM) is no longer just a reporting requirement, but a critical foundation for validating performance, preventing impact washing, and driving systemic change.

At Aspire Impact, we remain committed to bridging global intent with rigorous, actionable impact measurement.

A heartfelt thank you to all the leaders who joined us, and to the MASH team for their invaluable collaboration in bringing this gathering to life.

Here’s to driving the next era of impact together! 🌍

01/09/2026

The gap between impact intended and impact created - that’s exactly where Aspire’s ESG, Sustainability, and Impact Specialist Program (ISP) lives.

Inside ISP, we Design, Build, Scale, and Manage Impact across the full terrain of what responsible leadership now requires — impact-centred vision and mission, net zero pathways, circularity, climate risk, supply chain integrity, ethics, and the hard questions around capital, accountability, and governance.

These are the conversations that happen when mid to senior-level professionals from corporations and investment firms come together with one shared goal: mastering the craft of creating real, measurable change.
ISP is where impact fluency is built. Rigorously. In person.

If these are the conversations you’ve been looking for - this is where they happen.

Find out more about the Impact Specialist Program.

Link in Bio

29/08/2026

Aspire Impact Impact was honoured to be part of Market Minded, Mission Driven in New Delhi, convened by the Schwab Foundation for Social Entrepreneurship, in partnership with the World Economic Forum, and alongside leading partners from India’s social innovation ecosystem.

The evening brought together an inspiring group of social entrepreneurs, business leaders, investors, philanthropists, policymakers and ecosystem builders.

A heartfelt thank you to Schwab Foundation for Social Entrepreneurship, World Economic Forum and Dr. François Bonnici for convening this important community and creating a space for honest dialogue, learning and collaboration.

Thanks to Dr. Shuchin Bajaj for extending the invite to us and made Aspire Impact part of the event.

The evening also marked an important moment for Aspire Impact. Saloni Malhotra, CEO, Aspire Impact, set the context for an upcoming study on the landscape of social entrepreneurship in India, which Aspire Impact is undertaking with the support of the World Economic Forum and Jubilant Bhartia Foundation.

This collaboration brings together three organisations with a shared commitment to understanding and strengthening the pathways through which social enterprises can become financially sustainable, socially transformative and globally relevant.

Here’s to building stronger pathways for purpose-driven enterprises to scale, collaborate and drive lasting systems change.

WorldEconomicForum SchwabFoundation

28/08/2026

We were there✨

At AVPN Conference 2026 — A Blueprint for Action in Asia, in New Delhi.

There was something quite special about the gathering—the scale, the eloquence, the elegance, the poise and the precision of it all. An international community brought together with an almost understated luxury: the luxury of time, intellect and good intention.

Three days woven together through conversations, old friendships, new connections, generous exchanges and a remarkable sense of cohesion.

For us at Aspire, it was a privilege to be part of this community—to listen, to learn, to reconnect and to begin new conversations.

A special thank you to Naina, Lavanya and Sejal for creating and holding this beautiful space with such warmth and grace.

And to Neha Bhatnagar —missing from this frame, but certainly not from the story, thank you for adding this to Aspire`s journey ❤️

We were there. And we are very glad we were.

AspireImpact MeasureTheGood

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