INDIAN CUSTOMER SATISFACTION INDEX (ICSI)
ICSI is being launched in India, as a new customer satisfaction based index, for benchmarking organisations across sectors. Hexagon Consulting is introducing the index in collaboration and partnership with the globally respected American Customer Satisfaction Index (ACSI), using the ACSI customer satisfaction survey and analytics methodology. This unique index will enable organisations and companies in India to benchmark all aspects of customer experience with industry peers and eventually with best in class companies in other industries. Consumers will also benefit by getting an objective & independent end customer satisfaction based measure to benchmark organisations & companies. The index will objectively and independently benchmark organisations, using a science-based, proprietary methodology of American Customer Satisfaction Index ( ACSI), across broad swath(manufacturing and services) of Indian economy covering both private and public sector organisations. The index is planning to start with banking sector and over time we plan to cover more industries/sectors.
