11/08/2026
Your service center can turn a car around in 2 hours. But if the service advisor fumbles the first conversation, the customer has already decided how they feel about you.
Technical training gets the job done. Communication training keeps the customer coming back.
Most service advisors are coached on process. Almost none are coached on managing an anxious customer's expectations in the first two minutes, which is where trust is actually won or lost.
With DTCI we help you with these problems with our customised training solutions.
Link: https://doortraining.co.in/reinventing-automotive-workforce-transformation/