Hexagon Consulting

19/12/2020

summary of what we do !

18/12/2020

update on what'll we are upto

.0 &A

01/08/2020

interesting title - but what it essentially says is that customers want simple, easy, predictable service.....all the boldness & innovation needs to be behind the scenes.

Thoughts ?

Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent..

08/07/2020

Customer Journey mapping (CJM) is a seriously powerful/impactful exercise that many organisations can benefit from. Its surprising how few actually do CJM - and blissfully continue trying to push their products/services - with assumptions such as quality & price, while other parameters like delivery timelines, access, etc maybe far more important - particularly in these fast changing COVID & Industry 4.0 times.

We are continuously getting (ourselves) surprised by the tremendously powerful outcomes - for our clients - who are always appreciative - as many of our clients keep coming back to us.

Hi, If you want to grow faster, innovate, survive & thrive in these fast evolving times - consider a no obligation friendly chat. We love solving customer satisfaction, benchmarking & CJM problems !

We work with enterprise, smart SMEs & some interesting new age start ups too - across sectors. We always - add value. Always. (If we cant add value - we will say so upfront.)

Why Create Customer Journey Maps? Journey maps can be extraordinarily impactful upon how an organization

03/07/2020

Yes its important to become an innovative organisation.

Not only because we are living in tricky times - but also there is rapid change & disruption going on in the background under Industry 4.0 metamorphosis.

So how does an organisation transform itself & become a continuously innovative. S

Start ups, SMEs, MSMEs & Enterprise organisations's who realise that its important to become innovative - but don't know how - allow us to help you in implementing our P-O-C-K-I-T framework(People practices - Operating framework-Customer feedback -Knowledge management - Information(data) management - Technology )& enable you to become an innovative organisation.

Yes, its easier said than done. but this cross-functional practice - once implemented pays back in months. Consider.

Quadrangle Consulting Services Pvt. Ltd.

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Prioritizing innovation today is the key to unlocking postcrisis growth.

15/06/2020

we will leverage our expertise to help you adapt, grow, thrive in these tricky times.

allow us to contribute.

drop us a line at [email protected] and lets talk.

sincerely.

09/06/2020

customer experience taking a beating for carona protection ?

one of our consultants noticed above, at a big retail chain store here in Gurugram, New Delhi NCR. seems they were doing all the right things in terms of customer protection, social distancing, sanitising, hygiene, etc - but looks like in their desire to over protect - the customer perspective was s

13/04/2020

instead of a 100% lockdown extention, a hybrid approach with "only red zones" lockdowned for another couple of weeks or so - till they become green/amber - while the economy resumes in the green zones, is perhaps the right way forward.

?

thoughts/views pls.



rgds

The economic costs for industrial sectors and geographical locations which are on the higher end of contact-intensity are likely to be relatively greater in the event of a lockdown

01/04/2020

Good inputs on what businesses need to do during Carona Virus times from our US based partner - the American Customer Satiafaction Index ( ACSI).

www.hexagonconsulting.co to learn more about our overall CX & INNOVATION practice area.

www.icsi.org.in to learn more about our B2C survey based CSAT global benchmarking practice area for the India region.

Business as usual has changed. Some industries – and brands for that matter – are feeling the effects more than others. Travel, restaurant, and retail companies that rely heavily on in-person traff…

09/03/2020

Endorse this view completely. Too many surveys, not genuine surveys, and close ended surveys are just a waste.

A simpler sampling by leveraging open ended questions in is usually more effective to identify innovative and unseen improvement areas.

www.hexagonconsulting.co

The idea of customer satisfaction surveys originated with good intent. Businesses wanted to know how their customer’s felt so they could make things better. Now, customers are surveyed incessantly. Buyers are sick of surveys and ignore the endless requests to participate.