20/11/2023
Looking Technical Support Engineer in India for 100% remote Opportunity
Position: Technical Support Engineer
Experience Level:3-5 years
Location: 100 % Remote
Responsibilities:
Become a product expert by testing all the different features of Product – installation, configuration of features and test product on multiple desktop applications
Respond to all Level 1 & Level 2 support tickets within SLA
Create internal SUP/ CL Tickets with development
Fill in required forms and administer & complete tickets after dealing with customers
Follow up with customers and keep them updated regarding any tickets under investigation
Support weekend shift rotation (at least 1 weekend shift per month)
Follow escalation procedures as required to designated team
Present good communication (both written and verbal) between team and other departments.
Perform professional service tasks assigned by senior team – scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.
Required Skills & experience:
3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
Familiar with Apache Web Server troubleshooting
Knowledge of Web Application support in Linux
Possess Network Shares management skills
2+ years in Technical Support position (customer service/technician)
Present good language communication skills in English (verbal and written)
Note: We prefer candidates with Short notice period or immediate joiners
