EU Language Job, Hyderabad (2026)

30/08/2019

We are looking for a Senior Fraud, Risk and Payment Specialist in Hyderabad, India

The role of the Senior Fraud, Risk and Payment Specialist is to provide excellent customer service to the Group’s players by assisting them with a wide range of queries and transactions in accordance with Group policies and procedures. This role is also responsible for assisting other team members with complicated issues raised by the Group’s players, and for reviewing customer account and system alert activity. This role may require suitable candidates to work a variety of day, night and swing shifts.

Key Responsibilities

Liaise directly with the Group’s players via multiple communication channels such as email and live chat, to assist with queries via providing fast, accurate and thorough responses to numerous contacts per shift
Provide general account management assistance to customers and partners on behalf of the Group, in accordance with Group procedures
Handle and troubleshoot player issues, and escalating where appropriate, in accordance with Group procedures and guidelines
Escalation point for timely handling of specialist issues and both non-critical and critical emergencies
Review and process real-money transactions and transfers, and customer KYC documentation
Review and action system alerts generated by customer activity
Handle third-party processor contacts and escalations
Handle transaction reconciliation process and escalations
Handle and troubleshoot technical escalations affecting RM transactions, PM sales, internal tools
Provide accurate and timely information for management reporting purposes to assist in improving the end user experience
Stay fully up-to-date with all of the Group’s Guidelines, Policies and Procedures
Any other duties associated with assisting the Group’s players as requested by management

Essential

Passion for customer service
Excellent verbal and written communication skills
A strong customer service mentality with first-rate attention to detail
Ability to thrive in a fast paced, target-driven environment
Self-motivated and able to work as part of a busy team
Strong all-round understanding of MS Office applications, especially Word and Excel
Experience in online fraud investigations and/or online payments processing systems

Desirable

Proficiency in any additional languages
Previous gaming experience
Advanced knowledge of online and/or brick-and-mortar Poker, Casino or Sportsbook
Working knowledge of international document verification, KYC and AML/CFT procedures
Experience in credit card fraud and/or online payment processing merchant systems

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

29/08/2019

The role:
We are looking for an IT Regional Support Analyst to join our busy and dynamic team based in our Bulgaria service office.

Why we need you:
The Stars Group is looking for passionate technical support expert to join our local regional office.

You will provide IT service and technical support to the local office and other locations as required. The endpoint software and hardware servicing and support will be your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the LANDesk Service Desk system. You should also consider that there might be occasional travel to provide IT support at some of our exciting global live events!

Who are we looking for:
As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of standard hours` work.

You’ll be able to show you can prioritize and work within tight timescales in order to meet deadlines. You will be working as part of a team but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service skills.

You have a deep understanding of IT security fundamentals. You have experience with Microsoft Windows 7 and Apple Mac devices in a Windows Server domain environment. Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals

As the ideal candidate, you will have:
You are familiar with ITIL and IT networking and communication protocols and solutions. You have worked with virtual environments such as VDI. You have some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment. You are available for on-call work.

What’s in it for you?
The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuit a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.

Our employees can always enroll to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

29/08/2019

We are looking for a Finance Manager (12 month contract) to join our busy and dynamic Accounts team in our Isle of Man office.

Why we need you:

You will have ownership for the reliability and integrity of the underlying financial information of certain subsidiaries within the Group. You’ll assist with the preparation of quarterly and year end Group reporting packs and where relevant deal with audit queries.

You’ll need to perform reviews of the individual company results on a regular basis in both functional and reporting currencies and be responsible for the preparation and review of annual financial statements for certain Group companies. You will also be responsible for maintaining and providing improvements on internal controls for subsidiaries in line with SOX (Sarbanes-Oxley).

You will be required to prepare certain consolidated reconciliations and assist with clearing outstanding items. You will need to ensure that compliance and other relevant filings related to your subsidiaries are carried out in a timely manner. You will also be asked to perform ad-hoc reviews and investigations in relation to the Group’s Accounts and related projects.

Who are we looking for:

As we are a publicly listed business being a qualified accountant (ACA, ACCA or equivalent) is essential with a background and understanding in SOX being beneficial. You will have in-depth knowledge of the International Financial Reporting Standards (IFRS) with the ability to apply in practice. The Stars Group is a fast-paced environment so being able to adapt to change and work under pressure to tight deadlines is a must. Being a team player but able to work independently with excellent communication skills is essential.

You’ll have advanced experience with Microsoft Excel and be able to demonstrate excellent organization skills. You will be a driven, high-energy and dedicated individual who has a desire to add customer value in all areas of responsibility

As the ideal candidate, you will have:

Post qualification experience in IFRS reporting and prior knowledge of Vision Excel and SUN accounting packages are desirable. Experience working in an online gaming industry is also desirable.

What’s in it for you?

The salary for this job is based on experience so whilst we are not able to provide such details at this stage, we can confirm that we offer an excellent salary and benefits package.

Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).

As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards). To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every day.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

29/08/2019

We are looking for an Affiliate Manager - Poker to join our Affiliates team, based in our Malta office.

Why we need you:

Reporting to our Affiliate Commercials, Senior Manager, you will manage affiliate accounts for our Poker side of our affiliate program and may support other business verticals (Casino and Sportsbook), as required. Your role will be to manage the day to day relationship of Poker affiliate accounts, monitoring performance on a regular basis, while providing a proactive, positive and constructive relationship. You will provide regular reports on Poker affiliate performance and ROI to Group management.

As part of this role, you will be responsible for producing forecasts, budgets & KPI setting for the assigned accounts (in line with pre-approved parameters set by upper-management). You will develop and maintain strong business relationships with affiliates and manage the resolution of Poker affiliate technical, commercial and operational issues as required, in line with direction from Group management.

You will be key in reviewing the global Poker betting affiliate segment of the affiliate program and provide suggestions to Group management of ways to optimize affiliate offerings on an individual basis when applicable to implement initiatives to improve affiliate performance and retention.

Who are we looking for:

We are looking for commercial thinker with strong negotiation and influencing skills, used to delivering results. You should have in depth experience of managing local/global Poker affiliates and a proven track record of executing an aggressive affiliates growth strategy.

You will need people management experience to oversee a small team e.g. (recruitment; training; developing; supervising and performance management) to deal with the tasks this role has to offer.

As the ideal candidate, you will have:

Second language preferred. Casino and Sports betting affiliate skills are also desirable.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.

We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

We contribute €5.25 daily towards your breakfast and lunch. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

28/08/2019

We are looking for a UI Developer to join our busy and dynamic team based in our Richmond Hill, Toronto Office.

Why we need you:

We’re looking for you to maintain, develop and design the corporate CRM (Customer Relationship Management) system. You’ll promote consistent architectural patterns employing Angular framework. You’ll also write effective unit tests and integration tests to ensure high quality software delivery. We’ll be looking for you to review and estimate business requirements, as well as understand and follows security policy guidelines. You’ll conduct code reviews whilst continually evaluating emerging frameworks and technologies to find opportunities, trends and standard methodologies that strengthen The Stars Group web products.

Who are we looking for:

You’re likely to have experience in this field and you’ll be experienced in developing large-scale JS projects in dynamic environment. You’ll have an understanding of the Web standards and technologies including Web sockets, Web Workers, progressive app principles. You’ll also have familiarity with the UI testing and building tools. (Karma, Jasmine, Webpack, etc.). Similarly, you’ll be strong on Angular and CSS/HTML.

You are likely to have a B.Sc. in Engineering, Computer Science, Math or similar. Finally, we want you to be someone who is hardworking, dedicated, passionate about the craft and a self-learner who requires minimum supervision.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus.

We offer health and dental insurance for you and your dependents plus you can join our company pension scheme.

Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career.

We have on-site yoga a few times a week and lunch is on us. We also have fresh fruit, snacks and drinks in the office so you won’t go hungry.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

28/08/2019

The role: Customer Services Specialist - Russian/Swedish/German - Day Shifts

We are looking for a Customer Support Advisor to join our busy team based in our Dublin office on a Day Shift role (40 hours/ 5days)

Why we need you:

You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the player’s experience is a positive one, and finally, be on top of your game, when having to inform players of any upcoming promotions.

We’ll provide you with everything you need, starting with a comprehensive 3 (three) weeks training course, specially tailored to aid you in your new job and continuing` with response templates, promotional material and management back-up, so that you can focus on keeping our customers happy and constantly improving their end-user experience.

Who are we looking for:

The ability, to demonstrate excellent verbal and written communication skills in Russian and English and to be customer focused. You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands.

We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

We expect you to be familiar with MS Office, especially Word and Excel and minimum typing speed of 40 wpm. Any customer service or contact center experience, as well as proficiency in any additional languages, will be in your benefit.

What’s in it for you?

We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

28/08/2019

We are looking for a Web Middle-tier Developer to join our busy and dynamic team based in our Bulgaria service office.

Why we need you:

As part of Web Development team you will be responsible for developing web applications middle tier applications with the objective of improving application quality, stability, performance and security. The applications developed will be aligned with the business requirements as set by the business partners. You`ll collaborate with other development teams and/or other team members the interfaces and APIs needed to carry out the development of the applications as required by the business partners.

In line with clear requirements and requests from the business partners, you`ll work with other developers, designers and product managers, as well as on your own, to develop high quality code that drives the WMT applications for a stable, performant and secure WMT applications. You`ll be an integral part of the team and remain current on industry standards and trends in web development across multiple browsers and platforms.

Who are we looking for: -

You are well versed in software engineering principles, frameworks and technologies and have at least 5 years of experience in developing java based applications. You are highly skilled in Java 8/9 and have deep understanding of OOP, HTTP/S, Cross Domain Integration, Web Application Security, WebSockets and communication protocols.

You have experience developing applications with Spring MVC, iBatis. You have experience with PCI-DSS standard and you are familiar with Git and best practices in Source Control Management. You have good knowledge of micro service architecture. You have excellent social skills and easily communicate with both technical and nontechnical team members. You have a Bachelor's Degree in one of: Engineering, Computer Science, or Mathematics.

As the ideal candidate, you will have: -

As an ideal candidate, you have experience with some of the following technologies: RabbitMQ or other message brokers/queues; Redis or other 2nd level cache; Java build process e.g. Maven; other technologies e.g. C+; React/AngularJS or similar framework.

You are familiar with the online poker industry, sports betting and community and/or financial industry.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuit a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.

Our employees can always enrol to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

27/08/2019

We are looking for a DevOps Engineer to join our busy and dynamic team based in our Leeds service office.

Why we need you:

Come and join a new team to build exciting new products featuring rock-solid stability, high velocity code-shipping and ground-breaking innovation. We’re lean, we’re agile, and devops is at the centre of everything we do! And you’re in good company: you’ll be standing on the shoulders of the giants who created the most popular apps and products of their kind.

You’ll work on the most critical, strategic projects at the heart of the world’s largest public online gaming business, with funding and opportunities to match our huge ambition

It’s your chance to work on greenfield developments where you’ll build and run new products that will ultimately be used by millions around the world, building on your career so far and learning new tech skills to solve problems that only exist at this scale

You’ll be part of the award-winning Sky Betting & Gaming and Stars Group tech family, working with the best product and technology professionals, learning new skills and developing yourself in new ways.

We have VMs running RHEL, AWS serverless code, and containers. We run NodeJS, Java, Kotlin, some PHP and Ruby. So the more of those you are familiar with, the better. Your responsibilities include:

leading on operational matters within the squad
leading on automation work and driving best practice on non-functionals
ensuring the squad completes patching and security tickets
leading on scaling and preparation for big events
ensuring the squad has good visibility of their estate
Who are we looking for: -

You’ll work within a fast-paced and autonomous squad of roughly a dozen. You’ll advise them on how to build better products and guide them on supporting and running their applications. You’ll be the go-to expert on:

automation and infrastructure-as-code
non-functional parameters and how to build good applications
security and stability and the code patterns that produce it
release strategies
monitoring and in-life problem solving
continuous improvement

As the ideal candidate, you will have:

You have good practice in monitoring and alerting and in infrastructure-as-code environment. You are proficient in at least one scripting language and you administred Linux systems. You have good practice in system security and have appreciation of non-functional requirements and testing. You have deep understanding of networks and environments.

You`ll collaborate with different teams for patching, SECOM tickets and other operational matters. You`ll encourage NFR appreciation in inceptions and design. You`ll gain in-depth knowledge on how our systems work in order to provide high quality on-call support. As part of the team you`ll be an advocate for automation, monitoring and testing tools.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

27/08/2019

We are looking for a Fraud, Risk and Payment Specialist to join our busy target-drive team based in our Malta office on a night shift role (10 hours/4 nights). - Russian or French

Why we need you:

You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.

Who are we looking for:

You should have the ability to demonstrate excellent verbal and written communication skills in Russian and English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.

We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

We expect you to have proficiency in any additional languages as well as previous gaming experience. Knowledge of international document verification, KYC and AML/CFT procedures. Experience in credit card fraud and/or online payment processing merchant systems. Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well.

What’s in it for you?

We aim to be the world’s favourite IGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more extraordinary perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected] with a reference REFDOPSSOF in subject line.

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

27/08/2019

We are looking for a customer service specialist to join our busy target-driven team based in our Hyderabad office.

Why we need you:

You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players’ experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.

We’ll provide you with everything you need, starting with a comprehensive three weeks training course, specially tailored to aid you in your new job and continuing with response templates, promotional material and management back-up, so that you can focus on keeping our customers happy and constantly improving their end-user experience.

Who are we looking for:

You need to have the ability to demonstrate excellent verbal and written communication skills in English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.

We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.

What’s in it for you?

We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience.Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

What happens next?
If you wish to apply, please, send us an email with your CV and motivational letter to [email protected].

In case if you have already applied for any position with The Stars Group, please, do not apply here. Be patient and your dedicated HR agent will contact you shortly.

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