09/07/2014
Greetings!!!
Virtuellhire Recruitment Services is Hiring for Tech Support - International Voice Process for a Leading MNC - Hyderabad
About Company :
The combined entity has 83,000 employees, servicing 540 customers across 49 countries. It has 15 overseas offices for BPO (business process outsourcing) operations and software development. Its revenue for 2012-13 was put at $2.7 billion (Rs. 162 billion).[6][7][8] It has operations in more than 30 countries with 17 sales offices and 13 delivery centres. Assessed at SEI CMMi Level 5, The employs over 42,000 workers. The total headcount of the company at the end of December 31, 2011 stood at 42,746 out of which software professional headcount stood at 25,218, BPO at 16,419 and support staff at 1,109.
Experience Required : 0 - 2 years.
Qualification : Any Graduate / Under Graduate.
Job Designation : Tech- Support- International Voice Process.
Required Candidate Skills :
Excellent communication skills, both oral and written.
Ability to work a flexible schedule
Basic telecom Knowledge
Basic Excel Skills
Any Graduate with an experience of 6 months plus Can Apply .
Fresher’s Can also apply.
Mandatory: Should be open to work in shifts
Package Offered : Best in Market
Job description :
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Interaction with internal and external stakeholders
Interested can revert back to [email protected] or [email protected]
Appreciate if you refer some one on same.