IntouchCX India

IntouchCX India Where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are IntouchCX.

We’re revolutionizing the global customer experience, delivering innovative, industry-leading customer care solutions to the world’s best-known brands.

We are honored to announce that IntouchAI™ has been named Technology of the Year at the 2026 Excellence in Customer Serv...
16/05/2026

We are honored to announce that IntouchAI™ has been named Technology of the Year at the 2026 Excellence in Customer Service Awards.

This recognition from the Business Intelligence Group validates our core philosophy: AI should not replace people, it should amplify their potential.

The IntouchAI framework represents a strategic shift toward intelligent, end-to-end operations. By combining generative AI with sophisticated automation, we are optimizing workflows before, during, and after customer interactions to drive real impact and measurable results.

"The brands winning in CX aren't choosing between AI and people; they are using AI to make their people exceptional," says Brent Stevenson, Chief Experience Officer at IntouchCX.

Our approach consistently improves operational efficiency for global brands, demonstrating that the human-AI collaboration is the right path for the future of support.

Read the full press release for more details on this industry-leading recognition: https://www.intouchcx.com/thought-leadership/intouchai-named-technology-of-the-year-at-2026-excellence-in-customer-service-awards/

Can sixty seconds and a few straws actually transform team chemistry? ⏱️💥We recently hosted the Straw Pick Challenge to ...
14/05/2026

Can sixty seconds and a few straws actually transform team chemistry? ⏱️💥

We recently hosted the Straw Pick Challenge to see how our teams handle a high-pressure, hands-free race. What started as a quirky game quickly became a display of coordination as colleagues cheered each other on. The energy in the room proved that even the simplest challenge can spark the biggest laughs.

This competition was about more than just a win. It provided a chance to break the routine and strengthen the personal bonds that keep our global team connected. When we find ways to play together, we build the trust and "soul" that make IntouchCX a true community.

Did your team have a secret strategy to beat the clock? Tell us your winning technique! 👇

Our moms at IntouchCX do it all, so we brought the spa to them. 💙We celebrated Mother’s Day across our sites by turning ...
14/05/2026

Our moms at IntouchCX do it all, so we brought the spa to them. 💙

We celebrated Mother’s Day across our sites by turning the office into a dedicated space for relaxation. With professional nail art and massages on site, it was a joy to see the team take a well-deserved break to recharge.

The day peaked with a lively game of Tambola, filled with prizes and plenty of laughter. These moments are a small thank you for the heart and dedication our moms bring to the office every single day.

Moms, which part of the celebration did you enjoy most? Share your favorite moment below! 👇

Taking a moment to breathe is just as important as the work we do. 🌿✨As part of Mental Health Awareness Month, our campu...
09/05/2026

Taking a moment to breathe is just as important as the work we do. 🌿✨

As part of Mental Health Awareness Month, our campus hosted a Pause & Reset session dedicated to mindfulness and mental well-being. From guided meditation to visualization and breathing techniques, our team explored simple ways to reduce stress and sharpen focus.

Stepping away to recharge together helps us stay grounded and keep our collective spirit balanced.

What is your favorite way to decompress during the day? Share your tips below! 🧘🧘‍♂️

08/05/2026

POV: You’ve got the ultimate squad at work.

Tag yours! 👇

Imagine what happens when you give a room full of brilliant minds nothing but a sheet of paper and a pair of eyes.Our te...
07/05/2026

Imagine what happens when you give a room full of brilliant minds nothing but a sheet of paper and a pair of eyes.

Our teams turned this simple spark into a masterclass of imagination, proving that creativity isn’t just a skill; it’s our heartbeat. The Creative Side challenge pushed our people to unleash hidden talents, transforming basic sketches into dazzling stories.

The electric energy in the room reminded us that the best breakthroughs often come from the most unexpected places. By celebrating this spontaneity, we cultivate the innovation that defines our global community and makes us truly extraordinary. 🎨✨

You could feel the floor shaking. 💃🕺✨More than 300 performers took over our Hyderabad campus to celebrate International ...
07/05/2026

You could feel the floor shaking. 💃🕺✨

More than 300 performers took over our Hyderabad campus to celebrate International Dance Day, and the energy was absolutely electric. Teams from all three sites united for a massive competition, bringing everything from high-speed choreography to pure, unfiltered joy. It was a spectacular show that proved talent and rhythm are part of our DNA.

Beyond the music and the moves, this was about how we show up for each other. Seeing colleagues from different programs cheer, bond, and share the stage reminds us that our community is at its best when we are creating something together. A huge shoutout to every single person who stepped into the spotlight and made this day unforgettable.

Who do you think had the best energy on stage? Tag your favorite performer below! 👇🎶

30/04/2026

Wait, so this isn’t what you had in mind when you told us to use our heads? 🧢

Happy Earth Day, IntouchCX! 🌏This Earth Day, we came together to celebrate our planet in a truly meaningful way! Across ...
25/04/2026

Happy Earth Day, IntouchCX! 🌏

This Earth Day, we came together to celebrate our planet in a truly meaningful way! Across our campuses, teams joined in a journaling activity to reflect on how small, mindful actions drive big change.

We also spread some green joy by distributing plants to our leaders and teams, a reminder that growth starts right where we are. It was a day of creativity and connection, proving that our commitment to a greener future is part of our winning culture. Together, we’re making an impact! 💚🏆✨

Celebrating New Beginnings! 💖✨We recently transformed our Hyderabad campus into a space of pure joy to celebrate our ama...
24/04/2026

Celebrating New Beginnings! 💖✨

We recently transformed our Hyderabad campus into a space of pure joy to celebrate our amazing moms-to-be! It was an afternoon filled with laughter and heartfelt moments as we cheered on this magical new chapter.

At IntouchCX, every personal milestone is a win worth celebrating. Here is to the joy, strength, and excitement of our team members stepping into motherhood with that signature winning energy! 🇮🇳🌸🏆

Powering Up in Bengaluru! 💙🌿We recently hosted a high-impact stress management series at our Bengaluru campus, designed ...
23/04/2026

Powering Up in Bengaluru! 💙🌿

We recently hosted a high-impact stress management series at our Bengaluru campus, designed to help our employees unwind and recharge. A winning spirit starts with a clear mind, so we brought in mindfulness and relaxation sessions to help everyone feel refreshed.

Our teams embraced new ways to stay balanced and positive, proving that self-care is a key part of our competitive advantage. By taking a moment to reset together, we’ve built a more resilient, connected, and energized workplace.

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4th Floor, Maximus Towers 2A, Raheja Mindspace IT Park
Hyderabad
500081

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