21/03/2021
Online food delivery is a multi billion dollar global industry today. It has grown many fold during the pandemic. There is no doubt that it has been a blessing for individuals and families during the pandemic. However, the volumes and speed of delivery has exposed some of the vulnerabilities of the delivery system.
The issues range from accidental switching of orders, the delivery person consuming part of the food, swapping the food contents altogether with low grade food and many more.
I guess most of us may have ordered food online (Swiggy, Zomato etc.) more than once. I would like to gather your experiences, concerns, suggestions and feedback about online food delivery. Your responses will be used to develop a better mechanism for food delivery in the future.
Below is a link to an online survey for data gathering and research purpose. I humbly request everyone to spend 7 to 10 minutes to complete the survey.
https://tinyurl.com/2hwkxp3e
A little contribution of your time has the potential to change the future of food delivery.
Survey on Online Food Delivery Experience
