Having over 1000 workstations and offering a variety of services. Mobile Telecommunications Limited is a public incorporated company, listed at Bombay Stock Exchange and National Stock Exchange and is an offshore outsourced contact center service provider with offices in Danville, CA. Mobile Telecommunications’ services span multiple disciplines across industries such as Financial Services, Teleco
m, Retail, Energy & Utilities, Education Management, and High Technology. Through our state-of-the-art infrastructure and facilities delivers dedicated and focused solutions over multiple touch points - voice, e-mail and real time chat. Our service suite includes:
Customer Support
Inbound / Outbound Customer Service | Customer Retention | Billing Support | Surveys | Loyalty Management | Order Management
Sales & Marketing
Customer Acquisition (Outbound/Inbound) | Lead Generation | Retention | Cross-Sell / Up-Sell
Technical Support
L1 Help desk services | 24x7 Troubleshooting | Incident Management | Warranty Support | Applications Support | ISP Support | Ticket Management | Configuration Management | Assisted Self-Support
Customer Experience Management
Call Quality Monitoring | Satisfaction Surveys
Receivables Management Services
Consumer & Commercial Collections | Skip Tracing | Payment Reminders | Fraud & Dispute management
Back Office Services
HR Back office - Payroll & Benefits Administration | Forms Processing support
For more information contact us !