27/09/2021
|| Call Centre Representative ||
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
|| Responsibilities ||
- Handle inbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets and customer queries.
|| Requirements ||
- Graduated high school, but a bachelor's degree in any field is preferred.
- Prior experience with customer service and call centres in relevant job roles and Freshers can also apply.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
- Good understanding skills and willing to learn and adapt quickly.
Amenities:
• Salary Ranges from Rs.15,000/- to Rs.25,000/- + incentives
• Cab Facilities will be provided to the candidates
• Night Shifts, Day Shifts , Int'l & Domestic Process available
• Paid Training
• No Bonds/contracts
