02/12/2021
JD for Linux L2 for contract. Kindly share profiles who can join us immediately on priority basis
Please go through following JD, Please Share your CV [email protected] with Subject Line "Linux L2"
Primary Responsibilities
Carry out the advance level of troubleshooting on Linux OS and applications
Responsible for guiding L1 resources technically
Work in a 24 X 7 Environment (NOC).
Extend technical support the Clients over email and phone.
Good communication written and verbal.
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
Shift report generation on daily issues handled / escalated in the form of Daily reports.
Work on the change request and new Installations
Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
Monitoring & Management of Backup Application
Support Mail applications
Ensure earlier resolution to the issues to meet SLA
Following up with Vendors โ hardware & software whenever required & resolve issues by minimizing downtimes.
Commissioning and Decommissioning of servers
Installation of infra applications as applicable
Working on project work as applicable
Driving initiatives as applicable
Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
Engineering of systems administration-related solutions for various project and operational needs
Maintain best practices on managing systems and services across all environments
Fault finding, analysis and of logging information for reporting of performance exceptions
Proactively monitoring system performance and capacity planning
Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
Create and modify scripts or applications to perform tasks
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Collaborate with other teams and team members to develop automation strategies and deployment processes
Technical Skills
Strong Linux fundamentals
Hands on experience on DNS
Experience on any of these apps, Apache, MySQL, PHP,
Knowledge of any mail application like Qmail, Postfix.
Working knowledge on any hardware like HP/Sun/IBM/Dell
Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application and backup application will be an added advantage