HR Vishva

11/10/2020

Job Description:
• Provides training to New Hires for the process
• Maintains EWS for all NHT batches and share with the stakeholder
• Performs stipulated hours of live work on production activities (On Job Training for NHT batches)
• Provides regular training support/refresher session as per the stakeholder’s requirement
• Participates on Client calls on the updates/changes on a weekly basis
• Have regular catch up with the internal stakeholders to better understand their requirement
• Conducts regular intervention with the new hires until Month 3 post their OJT
• Maintains all training documents for audit purposes
• Drives improvement projects
• Drives brainwaves & best practices

Requirements & Eligibility:

• Candidates should have Excellent Communication skill (Hindi & English)
• Moderate computer skills is required
• Basics of Excel and PowerPoint is mandatory
• Graduates and Under-Graduates can also apply
• Experienced Candidates (1-2 years of total Exp in Insurance Training profile)

11/10/2020

Job Description:
• Performs regular process quality checks as per the agreed frequency
• Provides feedback to the advisors / associates in terms of areas of improvement and strengths
• Conducts monthly quality huddles or as in when requested
• Conducts internal certification for the NHT batches
• Performs stipulated hours of live work on production activities (On Job Training for NHT batches)
• Participates and manages calibration sessions
• Conducts regular intervention with the new hires until Month 3 post their OJT
• Conducts quality interventions for new hires on quality guidelines and methodology
• Participates on Client calls on the updates/changes on a weekly basis
• Drives improvement projects
• Drives brainwaves & best practices

Requirements & Eligibility:
• Candidates should have Excellent Communication skill (Hindi & English)
• Basic computer skills and typing speed is required
• Basics of Excel is mandatory
• Graduates and Under-Graduates can also apply (Preferred Maths till 10+2)
• Experienced Candidates (1-2 years of total Exp) with Sales or Quality background (would be preferred)

11/10/2020

• Be a strong advocate of the Brand
• Manage a team size of 15 members who would communicate with the customer via emails/calls
• Collaborate with different departments to ensure the worries of the customer/partners are resolved within the agreed TAT
• Ensure process and product timely updates are circulated to the team
• Ensure sales targets are achieved
• Ensure the team is aware about competitor products
• Ensure extensive training programs are conducted for laggards by collaborating with the training and quality teams
• Directly interacting with stakeholders to bridge communication gaps and effective utilization of monthly meets
• Accurate & timely submission of reports - weekly/monthly/ad hoc
• Achieve Quality target of 95%. Ensure analysis is in place to proactively identify any pain areas affecting customers
• Achieve attrition targets and improve employee engagement
• Achieve Shrinkage, Login hours, shift/roster adherence and sales targets
• Should have the ability to motivate the team to achieve their targets
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Maintaining SLA target on a monthly basis to achieve desired KPI’s including absenteeism and attrition within the team
• Compliance to login, log out & scheduled breaks of agents
• Ensure the team does not do miss-selling
• Ability to evaluate calls, coach and provide feedback
• Responsibility for delivery of the defined customer/partner experience in every interaction
• Work very closely with team members to solve customer problems
• Acts as a point of contact for the resolution of customer/partner escalations, enquiries and complaints from external and internal customers/partners
• Ensure all company policies and procedures are implemented consistently and fairly
• Conducting performance appraisals for the team

• Graduates
• Good written & verbal communication
• 2-3 Yrs. experience in insurance industry preferably sales
• Coaching and strong development skills on call listening and providing feedback

11/10/2020

Position : Tele-calling Executive (Web-Sales- OUT BOUND)

Job Description:
Calling Customers and convince them to buy and retain Insurance Product and Services.
Contact potential Customers to inform them about Insurance Product and sell the Product over Phone.
Calling Customers on Daily basis to sell General Insurance Product.
Achieve Monthly Targets and Earn Attractive incentives.

Requirements & Eligibility:
Candidates should have Excellent Communication skill. (HINDI & English)
Should be able to Convince Customers and Sell the Product.
Basic computer skills and typing speed is required
Graduates and Under-Graduates can also Apply. (preferred math’s till 10+2)
Fresher’s and Experienced Candidates (1-2 years of total Exp) can also apply.

06/04/2019

15/08/2018

*HR VISHVA* is looking for dynamic *Business Development Manager*

Client company is *No 3* in world in its special paper packaging products with supplies in *136 countries*

Graduate with specialisation in Marketing with around 10-15 yrs experience in Paper / paper packing product industry.

CTC - open for right candidate.

Location - Pune

Interested candidates can send their profile on *[email protected]*

*No phone calls pl.*

Regards
Saidarshan
HR VISHVA

*Note - HR VISHVA do not take any charges from candidate.*