16/05/2022
The four perspectives of a traditional balanced scorecard are Financial, Customer, Internal Process, and Learning and Growth.
In the Nine Steps to Success™, the original Balanced Scorecard “learning and growth” perspective has been changed to “organizational capacity”, to reflect the internal capacity building needed to improve internal processes.
The four components included in the organizational capacity perspective are human capital, tools and technology, infrastructure, and governance.
Learning and growth takes place throughout the whole organization and during the ex*****on of strategy, not just in one perspective.
The image below shows the value creation story through the perspectives for business / commercial sector organizations.
-By Balanced scorecard Institute.