04/09/2026
A customer's rental car broke down halfway through their trip. The rental company refused to refund the days they never got to use.
It took us over four months of emails, calls and pushing to turn that around. But we got there, and the customer received the full amount back. Almost 200 EUR.
It was not a huge sum. It was their money though, and that is enough.
This is the part of the job nobody sees. We do not just send you offers and disappear. We stay with our customers after the booking, and that support is completely free.
We believe that if we earn a commission on a booking, our job is not finished until the customer either gets home happy or we have sorted out whatever went wrong.
Renting a car for your next holiday? Message us and we will be more than happy to help ❤️