Global BPO Alliance, Via I Maggio 13 Paderno Dugnano, Milan (2026)

06/09/2023

Vom 18. Juli bis zum 21. Juli 2023 besuchte Herr Denis Guittet, CEO von GBA Global BPO Solutions, die Büros von iSON Xperiences, einem geschätzten Partner von GBA mit Sitz in Indien.

Indien ist mittlerweile die weltweit bevölkerungsreichsten Nation, mit mehr als 1,4 Milliarden Einwohnern. Jenseits ihrer demografischen Bedeutung unterstreicht Indiens aufstrebender Markt und seine reiche Geschichte in der BPO- und CX-Branche ihre strategische Bedeutung für GBA.
iSON Xperiences verfügt über eine bedeutende Infrastruktur mit mehr als 3000 Arbeitsplätzen in Indien, besitzt ISO 27001- und ISO 9001-Zertifizierungen und ist mit renommierten Organisationen wie dem International Accreditation Forum (IAF) und dem ANSI National Accreditation Board (ANAB) verbunden. iSON Xperiences hat seine Position in der Bereitstellung von Non-Voice-/Digitaldiensten für seine bedeutende globale Klientel gefestigt und verfügt über tiefgehendes Fachwissen im Bereich des Telekommunikationssektors, was es zu einem unverzichtbaren Partner für GBA macht.

Wir möchten dem iSON Xperiences-Team in Dehradun für ihren gastfreundlichen und professionellen Empfang danken. Anerkennung gebührt Herrn Rajiv Dutta, dem Manager des Büros in Dehradun, Frau Meha Panuily, HR-Managerin, Herrn Sushil Kumar, T&Q-Manager, und Frau Vishaka Chauhan, L&D-Managerin. Ebenso Dank an Herrn Vitul Kwatra, den Chief Business Officer von iSON Xperiences, für seine Zusammenarbeit bei der Koordination dieses Besuchs.

Ich möchte die Professionalität des iSON Xperiences-Teams betonen, das sein Know-how und seine Erfahrung geteilt hat. Ich konnte mehrere von dem lokalen Team betreute Dienstleistungen verfolgen und war beeindruckt von der Qualität der ihnen angebotenen Dienste.
Wir bleiben zuversichtlich in Indiens Fähigkeit, mehr Möglichkeiten für die Zusammenarbeit zwischen GBA und iSON Xperiences zu schaffen.

Mit freundlichen Grüßen,
Denis Guittet
CEO von GBA

Über iSON Xperiences:
iSON Xperiences ist ein führendes globales Unternehmen für Customer Experience Management, das außergewöhnliche Kundenerlebnisse durch unseren digital geführten und datengesteuerten Ansatz orchestriert. Mit einer Belegschaft von über 18.000 Mitarbeitern in 19 Ländern sind wir stolz darauf, eine große Basis von 50 Millionen globalen Kunden zu bedienen und monatlich über 500 Millionen Transaktionen gekonnt zu verwalten. Wir decken etwa 85 % der GDP-beitragenden Volkswirtschaften in Afrika ab und tragen wesentlich zur Beschäftigungsgenerierung in Afrika bei.
Unsere Expertise erstreckt sich auf Telekommunikation, BFSI, Energie, Medien, Regierung, Einzelhandel, Luftfahrt und E-Commerce, in Partnerschaft mit Top-Marken und Start-ups.
In Verpflichtung zu maßgeschneiderten CX-Lösungen priorisieren wir Innovation, Kundenzufriedenheit und Erschwinglichkeit und gestalten globale Erfahrungen neu und schaffen sinnvolle Arbeitsmöglichkeiten.

06/09/2023

Del 18 al 21 de julio de 2023, el Sr. Denis Guittet, CEO de GBA Global BPO Solutions, realizó una visita a las oficinas de iSON Xperiences, un valioso socio de GBA con sede en India. India se ha convertido en la nación más poblada del mundo, albergando a más de 1.4 mil millones de habitantes. Más allá de su significado demográfico, el mercado emergente de India y su rica historia en la industria de BPO y CX subrayan su importancia estratégica para GBA. iSON Xperiences proporciona una infraestructura sustancial con más de 3000 puestos en India, cuenta con certificaciones ISO 27001 e ISO 9001, y está afiliada a organismos reconocidos como el Foro Internacional de Acreditación (IAF) y la Junta Nacional de Acreditación ANSI (ANAB). iSON Xperiences ha consolidado su posición al brindar servicios no vocales/digitales a su notable base de clientes globales, con un profundo conocimiento del sector de las telecomunicaciones, lo que lo convierte en un socio esencial para GBA. Extendemos nuestro agradecimiento al equipo de iSON Xperiences en Dehradun por su recepción hospitalaria y profesional. Reconocemos al Sr. Rajiv Dutta, Gerente de la oficina de Dehradun, a la Sra. Meha Panuily, Gerente de Recursos Humanos, al Sr. Sushil Kumar, Gerente de Capacitación y Calidad, y a la Sra. Vishaka Chauhan, Gerente de Desarrollo y Capacitación. También agradecemos al Sr. Vitul Kwatra, Director de Negocios de iSON Xperiences, por su colaboración en la coordinación de esta visita. Me gustaría enfatizar la profesionalidad del equipo de iSON Xperiences, que compartió su know-how y experiencia. He podido seguir varios servicios gestionados por el equipo local y he quedado impresionado por la calidad de los servicios que brindan.
Mantenemos la confianza en la capacidad de India para facilitar más oportunidades de colaboración entre GBA e iSON Xperiences.

Sinceramente,
Denis Guittet CEO de GBA

Acerca de iSON Xperiences: iSON Xperiences es una destacada empresa global de Gestión de Experiencia del Cliente, orquestando experiencias excepcionales a través de nuestro enfoque digital y basado en datos. Con una fuerza laboral de más de 18,000 empleados en 19 países, nos enorgullece atender una vasta base de 50 millones de clientes globales y gestionar hábilmente más de 500 millones de transacciones cada mes. Cubriendo aproximadamente el 85% de las economías contribuyentes al PIB de África, iSON Xperiences contribuye notablemente a la generación de empleo en África. Nuestra experiencia abarca Telecomunicaciones, Servicios Financieros, Energía, Medios de Comunicación, Gobierno, Retail, Aviación y Comercio Electrónico, en colaboración con las principales marcas y startups. Comprometidos con soluciones de CX a medida, priorizamos la innovación, la satisfacción del cliente y la accesibilidad, remodelando experiencias globales y creando oportunidades laborales significativas.

06/09/2023

Du 18 au 21 juillet 2023, M. Denis Guittet, PDG de GBA Global BPO Solutions, a visité les bureaux d'iSON Xperiences, un partenaire clé de GBA basé en Inde.

L'Inde est devenue la nation la plus peuplée du monde, avec plus de 1,4 milliard d'habitants. Au-delà de son importance démographique, le marché florissant de l'Inde et sa longue expérience de l'industrie des BPO et des services clients souligne son importance stratégique pour GBA.

iSON Xperiences fournit une infrastructure importante avec plus de 3000 positions de travail rien qu’en Inde, elle possède les certifications ISO 27001 et ISO 9001, et est affiliée à des organismes renommés tels que le Forum international d'accréditation (IAF) et le Conseil national d'accréditation de l'ANSI (ANAB).

iSON Xperiences a consolidé sa position en fournissant des services digitaux (non-voice) à ses clients internationaux ainsi qu’en apportant sa connaissance approfondie du secteur des télécommunications, ce qui en fait un partenaire essentiel pour GBA.

Je souhaite remercier l’équipe iSON Xperiences de Dehradun pour son accueil chaleureux et professionnel, notamment Mr Rajiv Dutta, directeur des bureaux de Dehradun, Mme Meha Panuily, responsable des RH, Mr Sushil Kumar, responsable qualité et Mme Vishaka Chauhan, responsable recrutement et formation.
Un remerciement spécial à M. Vitul Kwatra, directeur des opérations d’iSON Xperiences, pour sa collaboration à l’organisation de ce séjour.

Je tiens à souligner le professionnalisme de l’équipe iSON Xperiences qui a partagé son savoir-faire et son expérience, j’ai pu échanger avec plusieurs équipes et j’ai été impressionné par leur professionnalisme.

Cordialement.
Denis Guittet
CEO de GBA

À propos d’iSON Xperiences :
iSON Xperiences est un leader mondial de la gestion de la relation clientèle, qui gère de grands comptes internationaux depuis l’Inde et l’Afrique du fait notamment d’une connaissance approfondie des services numériques – non-voice.

Avec un effectif de plus de 18000 employés répartis dans 19 pays, ISON gère des services clients pour plus de 50 millions de consommateurs, ce qui représente environ 500 millions de transactions par mois.
Couvrant environ 85 % des économies africaines en terme de PIB, iSON Xperiences contribue notamment à la création d’emplois en Afrique.

Son expertise couvre les télécommunications, le BFSI, l’énergie, les médias, les services administratifs, le commerce de détail, le secteur aérien et l’e.commerce pour des clients de renommé mondiale.

Particulièrement au fait des solutions CX sur mesure, ISON a comme priorité l’innovation, la satisfaction des clients et l’accessibilité, créant ainsi des opportunités d’emploi à valeur ajoutée significative.

06/09/2023

From July 18th to July 21st, 2023, Mr. Denis Guittet, CEO of GBA Global BPO Solutions, paid a visit to the offices of iSON Xperiences, a valued partner of GBA based in India.

India has become the world's most populous nation, housing over 1.4 billion inhabitants. Beyond its demographic significance, India's burgeoning market and rich history in the BPO and CX industry underscore its strategic importance to GBA.

iSON Xperiences provides a substantial infrastructure with more than 3000 seats in India, holding ISO 27001 and ISO 9001 certifications, and affiliating with renowned bodies such as the International Accreditation Forum (IAF) and the ANSI National Accreditation Board (ANAB). iSON Xperiences has solidified its position in providing non-voice/digital services to it noteworthy global client base, with deep domain knowledge of the telecommunications sector, making it an essential partner for GBA.

We extend our appreciation to the iSON Xperiences team in Dehradun for their hospitable and professional reception. Acknowledgments go to Mr. Rajiv Dutta, Manager of the Dehradun office, Ms. Meha Panuily, HR Manager, Mr. Sushil Kumar, T&Q Manager, and Ms. Vishaka Chauhan, L&D Manager. Gratitude also to Mr. Vitul Kwatra, iSON Xperiences’ Chief Business Officer, for his collaboration in coordinating this visit.

I would like to emphasize the professionalism of iSON Xperiences team who shared their know-how and experience, I have been able to follow several services managed by the local team and I have been impressed by the quality of the services provided to them.

We remain confident in India's ability to facilitate more opportunities for collaboration between GBA and iSON Xperiences.

Sincerely,
Denis Guittet
CEO of GBA

About iSON Xperiences:
iSON Xperiences is a leading global Customer Experience Management company, orchestrating exceptional customer experiences through our digitally-led and data-driven approach. With a workforce of over 18,000 employees spanning 19 countries, we take pride in serving a vast base of 50 million global customers and skilfully managing over 500 million transactions each month. Covering approximately 85% of Africa's GDP-contributing economies, iSON Xperiences contributes notably to employment generation in Africa.

Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups

Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities

16/08/2023

From the 21st to the 23rd of July 2023, Mr Denis Guittet – CEO of GBA Global BPO Solutions - visited the offices of the company FIFOTech.
During the same weekend the 𝗕𝗣𝗢 𝗦𝘂𝗺𝗺𝗶𝘁 𝟮𝟬𝟮𝟯 hosted by 𝗕𝗔𝗖𝗖𝗢 - 𝗕𝗮𝗻𝗴𝗹𝗮𝗱𝗲𝘀𝗵 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 & 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 – was held at the Intercontinental Hotel of Dhaka, it was an opportunity for Mr Guittet to participate in several conferences and to be the keynote speaker during the conference “Connecting Bangladesh's BPO Industry Worldwide: Opportunities & Challenges”. Mr. H.E. Charles Whiteley, EU Ambassador to Bangladesh, was the esteemed chief guest, joined by distinguished local and international panel members.

With a population exceeding 170 million, of which 70% are youths under the age of 34, Bangladesh is one of the most populated countries in the world and is strategically positioned in ASIA between INDIA and ASEAN, as a result, it was fully interesting to visit the office FIFOTech in Software Technology Park, Dhaka in order to understand better how Bangladesh could support GBA services for some of its international customers, FIFOTech has for instance a strong position regarding non-voice services as social media monitoring, content creation & moderation, online & offline data entry, image processing, technological solution & consultancy.

FIFOTECH has more than 300 seats, the company is certified ISO 27001 & ISO 9001, and is a member of BACCO, Mr Towhid Hossain, CEO of FIFOTech, is also a Secretary General of the BACCO association.

“On behalf of GBA I would like to thank the team of FIFOTech who gave me a warm welcome: Towhid Hossain - CEO – Mr Md. Jahangir Hossain Ujjal - General Manager - Operations – Marjuk Sajid - Executive of Business Development and other officials from FIFOTech.
I would like to emphasize the professionalism of FIFOTech team who shared their know-how and experience, I would like as well to highlight their motivation to collaborate with GBA.

I am confident that Bangladesh is able to become a key player in the BPO Call Center industry in the next years, not only for non-voice services but also regarding technology, I have been able to discuss with several IT managers and I was very impressed by their know-how and experience, I hope that this first visit will open to GBA new doors for business and that FIFOTech & Bangladesh will have a stake in this business.”

Denis Guittet – CEO of GBA

15/08/2023

The ‘Fifth Bangladesh BPO Summit’ has concluded with over half a million participants from across the country, showing the way to smart employment in the Business Process Outsourcing (BPO) sector.…

14/08/2023

The `Fifth Bangladesh BPO Summit` has concluded with over half a million participants from across the country, showing the way to smart employment in the Business Process Outsourcing (BPO) sector. The two-day summit ended recently. Dr. Shirin Sharmin Chowdhury The Speaker of the National Parliament....

26/10/2022

From the 5th to the 10th of October, Mr Denis Guittet – CEO of GBA Global BPO Solutions - has visited the offices of 3 of GBA partners in Asean, the meetings has been hold in the cities of Bangkok, Ho Chi Minh city, Hanoi & Kuala Lumpur.

From one side Mr Guittet has been able to give updated information about GBA activity and organization after 3 years of absence due to Covid and from the other side the teams in Thailand, Vietnam and Malaysia have been able to introduce their team and the services that they are currently providing to customers such as Lazada, Digi, Samsung, KLM….

GBA underlines how Asean is very important in its strategy of development in order to provide its services to companies from Japan, China, Korea, Europe & USA but also to local companies which need multilingual call center in this region which is definitely a region with high growth potential.

“On behalf of GBA I would like to thank the local team who gave me a warm welcome : Sarun Vejsupaporn – CEO in Thailand , Tran Le Quang, Doan Vu Hung Cuong & Kim Hyung Sub in Ho Chi Minh - Vietnam, Lee Jong Hyung in Hanoi - Vietnam, Raymong Devadass – CEO - and his team, Charanjit Kaur, Praba Chilatorai & Chiew Sin Kwang In Kuala Lumpur – Malaysia.
I would like to emphasize the professionalism of our team in Asean region who shared their know-how and experience, I would like as well to highlight their technological cutting-edge solutions.
They were not only productive meetings but also pleasant times spent together.”

Denis Guittet – CEO of GBA

20/06/2022

GBA- Global BPO Alliance held its first European-African-Middle-East summit in Milano the past 15th of June 2022 at INGO Group office in Milano.

All partners have been able not only to introduce their services but also to discuss about GBA strategy & organisation.

“On behalf of GBA I would like to thank all the participants: Anela Pasalic & Damir Drasko from Bosnia, Mohamed M.Eissa & Mohamed Eissa from Egypt, Nigel Kentish from Bulgaria, Ertigen Zoga from Albania, Vincent Vanden Bossche from Luxemburg, Vitul Kwatra from Dubai and all the INGO team for its perfect organisation of the event: Marco Durante its CEO, Marco Cecere and Dario Panzeri.
I would like to emphasize the professionalism of our members who shared their know-how and experience, this has been not only a productive meeting but also a pleasant time spent together.

We will have the pleasure to meet again in December 2022.”

Denis Guittet – CEO of GBA

18/05/2022

𝟲𝟬𝗞 𝗝𝗼𝗶𝗻𝘀 𝘁𝗵𝗲 𝗚𝗹𝗼𝗯𝗮𝗹 𝗕𝗣𝗢 𝗔𝗹𝗹𝗶𝗮𝗻𝗰𝗲 (𝗚𝗕𝗔)

𝘛𝘩𝘦 𝘈𝘭𝘭𝘪𝘢𝘯𝘤𝘦 𝘪𝘴 𝘴𝘵𝘳𝘦𝘯𝘨𝘵𝘩𝘦𝘯𝘪𝘯𝘨 𝘵𝘩𝘦 𝘯𝘦𝘢𝘳𝘴𝘩𝘰𝘳𝘦 𝘮𝘶𝘭𝘵𝘪𝘭𝘪𝘯𝘨𝘶𝘢𝘭 𝘰𝘧𝘧𝘦𝘳 𝘰𝘧 𝘎𝘉𝘈 𝘪𝘯 𝘌𝘶𝘳𝘰𝘱𝘦

GBA- Global BPO Alliance is pleased to welcome 60K as its newest member of the global coalition.
The alliance brings together independent BPO providers from around the world.
The addition of 60K gives GBA a strong position into the UE regarding the nearshore multilingual projects.

According to Denis Guittet, Chief Executive Officer of GBA, “By joining our alliance 60k allows GBA to strengthen its multilingual offer into the UE; GBA & 60K are going to be able to take advantage of the multilingual hub in Bulgaria in order to provide competitive and qualitative services ot its customers.
GBA now has 4 multilingual worldwide hub, one per continent.

I wish a warm welcome to the team of 60K”.

60k is equally enthusiastic about the floodgate of opportunities, this alliance will open for them.

According to Mr. Nigel Kentish, Business Development and Marketing Director of 60K,
“60K becoming part of the GBA Global BPO Alliance is an exciting development and joining the alliance will certainly further enhance our reach into global markets and we are excited to realise the benefits of the partnership.”

𝗔𝗯𝗼𝘂𝘁 𝟲𝟬𝗸

60K is the Agile Business Services Provider Companies need in this Digital Age
For 60K the key to a successful business comes from within and is directly related to how positive, satisfied and successful everyone who works for us is. This is why our priority is to provide a wide range of opportunities for personal and professional development for our staff.
We offer high quality customer service which acts as an extension of our client’s businesses and exceeds the expectations of their customers. Through the years, we have proven ourselves as a trustworthy partner that works with global clients who are known as worldwide leaders in their business sector. As a professional outsourcer and a reliable business partner, we are boosting the performance of our clients.

𝗔𝗯𝗼𝘂𝘁 𝗚𝗕𝗔 𝗚𝗹𝗼𝗯𝗮𝗹 𝗕𝗣𝗢 𝗔𝗹𝗹𝗶𝗮𝗻𝗰𝗲

Established to be a strategic partner for companies promoting globalization, GBA's mission is to continue to provide our
corporate users around the world, no matter where they are located or what the language they require, with peace of mind that they will be able to use a variety of BPO services at reasonable prices over the long term. Currently, 17 companies are members of GBA -50.000+ employees in 47 countries. Although we can service more than 40 languages, we will continue to aim to expand the number of languages we can service in the future.

20/01/2022

iSON Xperiences Joins the Global BPO Alliance (GBA)

The Alliance is leading BPO-call center services from South-East Asia to Africa

GBA- Global BPO Alliance is pleased to Welcome iSON Xperiences as its newest member of the global coalition.
The alliance brings together independent BPO providers from around the world.
The addition of ISON Xperiences gives GBA a position of leader from South-East Asia to Africa regarding the total number of countries -25 - and the total number of seats – 30,000.

According to Denis Guittet, Chief Executive Officer of GBA, “By joining our alliance ISON Xperiences allows the GBA to finalize the junction between The Philippines and South Africa; all together GBA Global BPO Alliance has nowadays the largest presence in Africa, Middle-East and South-East Asia. This zone is strategic for us due to the fast-growing population, already almost 50% of the world population, consequently, the investments are increasing a lot, this is why I do believe that this agreement will give us a key advantage over the next years for all kind of BPO requests.

This agreement will also bring a “multilingual hub” to our alliance due to the key position of Egypt for BPO-call center services.

Finally, this is also a big step forward regarding technology as iSON Xperiences has cutting-edge solutions regarding all kinds of BPO-call center IT services, this know-how will enhance our existing technology offer from Europe & America.

I wish a warm welcome to Mr. Ramesh Awtaney and the team at iSON Xperiences. I would like also to wish all of our customers and partners the best for 2022”.

iSON Xperiences is equally enthusiastic about the floodgate of opportunities, this alliance will open for them.

According to Mr. Pravin Kumar, Group CEO iSON Xperiences,
“iSON Xperiences becoming part of the GBA Global BPO Alliance is an exciting development and joining the alliance will further enhance our reach into global markets. This alliance fits well into our growth strategy of bringing offshore work into the African continent. GBA and iSON both will benefit mutually wherein iSON will get a global platform and GBA can leverage on iSON vast experience and expertise of working in African geographies for over a decade.”

01/12/2021

𝗘𝘁𝗶𝘀𝗮𝗹-𝗜𝗗𝗦 𝗚𝗿𝗼𝘂𝗽 𝗝𝗼𝗶𝗻𝘀 𝘁𝗵𝗲 𝗚𝗕𝗔 𝗚𝗹𝗼𝗯𝗮𝗹 𝗕𝗣𝗢 𝗔𝗹𝗹𝗶𝗮𝗻𝗰𝗲
𝘖𝘱𝘦𝘯𝘴 𝘯𝘦𝘸 𝘥𝘰𝘰𝘳𝘴 𝘵𝘰 𝘣𝘰𝘵𝘩 𝘱𝘢𝘳𝘵𝘪𝘦𝘴 𝘧𝘰𝘳 𝘦𝘹𝘱𝘢𝘯𝘴𝘪𝘰𝘯 𝘰𝘧 𝘵𝘩𝘦𝘪𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴.

GBA Global BPO Alliance is pleased to welcome Etisal-IDS Group as its newest member of the global coalition. The alliance brings together independent BPO providers from around the world who, together, provide a single point of contact for our clients.
The addition of Etisal-IDS Group gives GBA a first and important footprint in African and Middle-East regions.

According to Denis Guittet, Chief Executive Officer of GBA, “ By joining our alliance Etisal-IDS Group – 3.000 employees, gives the opportunity to the GBA Alliance to enter two regions – North-Africa & Middle-East – which are strategic due to their fast growing but also due to their position, between South-east Asia and central/south of Africa, this “croissant” of increase will be decisive over the next years for our business. Moreover, by joining GBA, Etisal-IDS Group will bring us a large experience and know-how about outsourcing services from Egypt and a strong local footprint in Middle-East, thank you Mohamed for joining us, and a warm welcome to the entire Etisal-IDS Group team”

Etisal-IDS Group is equally enthusiastic about what doors the alliance will open for them. According to Mr. Mohamed Eissa, Group CEO, “We are pleased that we have joined such a great team. Being part of GBA alliance aligns with our objectives of expanding our reach to new horizons, tapping into new markets, and becoming part of a resilient global player team. This partnership will unlock obvious potential for both parties and we are excited to be the link between both ends of Asia and Africa. Our thanks go to Denis and the entire team at GBA alliance in making this happen!”

Global BPO Alliance

06/09/2023

06/09/2023

06/09/2023

06/09/2023

16/08/2023

15/08/2023

14/08/2023

26/10/2022

20/06/2022

18/05/2022

20/01/2022

01/12/2021

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