22/01/2026
The role of Managed Service Providers is undergoing a profound transformation. MSPs are no longer limited to basic IT support: today they act as strategic partners, orchestrating infrastructure, cloud environments and security for increasingly complex organizations. At the same time, the escalation of cyber threats, regulatory pressure and the shortage of cybersecurity talent have driven the rise of Managed Security Service Providers (MSSPs) as a critical extension of enterprise security teams. 🔐
Market data confirms this shift. Global managed services are growing at double-digit rates, while managed security is becoming a business mandate rather than a discretionary cost. In Italy as well, cloud adoption, NIS2 and DORA regulations, and the cybersecurity skills gap are accelerating demand for outsourced, continuous and compliance-ready services—especially among SMEs.
What has changed is not only what MSPs and MSSPs deliver, but how. Advanced offerings now include MDR, threat hunting, incident response, SOAR orchestration and regulatory support, built on subscription-based, recurring revenue models with measurable SLAs. Success increasingly depends on automation, AI-assisted operations, clear reporting for C-level stakeholders and the ability to verticalize services in regulated industries such as healthcare, finance and manufacturing. 🤖📊
In this scenario, vendors play a decisive role. Beyond technology, they are expected to enable the channel through multitenant platforms, flexible licensing, deep integrations with SIEM and SOAR, compliance templates, co-selling initiatives and ready-to-use marketing assets. The future of MSPs and MSSPs lies in ecosystem partnerships—where technology, governance, skills and business models converge to deliver resilient, scalable and value-driven services.