BPO Recruiting & Consulting Services

BPO Recruiting & Consulting Services Preparing People for Opportunities

25/02/2022

What are your thoughts on working at a Contact Center?

Drop it below in the comment section⬇️⬇️⬇️

29/12/2021

Exceptional builds a foundation of loyalty and improves Customer Retention✅

It was our absolute pleasure working with you Teslie!

All the VERY BEST on your new journey🥳

29/12/2021

RoseMarie the world is your oyster!

Your discipline, commitment and hard work laid the foundation on which we simply built.

Continue to shine like the star you are!
Keep crushing those goals🥳

29/12/2021

Adaptability to change is one of the things that makes our industry so resilient.

All the best Terry! It was our pleasure serving you😊


“Preparing People for Opportunities”

04/01/2021

Tapia told the local newspaper that the two entities are very interested in Jamaica but the novel coronavirus pandemic has slowed the potential investments.

He noted that this would provide several opportunities for Jamaicans just leaving high schools.

While declining to name the bank, Tapia said the discussions are far advanced with the US entity seriously considering Jamaica.

“They have it on their agenda for sometime this year when they are going to start reviewing the possibility,” Tapia told the paper.

We’ll be right here to provide you with all the updates.

To read the full article go to www.jamaicaobserver.com

A morning check-in via video chat, phone call or instant message can create a sense of NORMALCY in a remote working envi...
04/01/2021

A morning check-in via video chat, phone call or instant message can create a sense of NORMALCY in a remote working environment. These check-ins can be done one-on-one or held among small groups.

Employees want to spend time with their support members and value their undivided attention to discuss current projects, progress against objectives, performance and other issues.

Employers that encourage check-ins are creating a valuable channel for dialogue, creating the right environment for strong relationships and building rapport between managers and employees.

One size doesn’t fit all so remember to take a personalized approach to check-ins🔑

04/01/2021

Have you ever completed a course in the Learning Management System available to you at work? It’s not too late to start😉

Not only will this put you in an advantageous position should you consider applying for a promotion, these courses will also equip you with the information and skills training that you need to succeed in your role.

Do not hesitate to take advantage!

13/11/2020

Posted • Before you post your personal data such as your email address, telephone number and other details, stop and think about the information you are adding. If you have any queries surrounding your application and it has been at least 2 weeks since you applied, please feel free to send us a message to our inbox, and we will be able to safely address your concerns. Avoid adding your email address and other details in comments under our Facebook and Instagram job posts to prevent unwanted contacts and interactions from persons outside of our Sutherland teams. For more information on how we use your data please click here: http://bit.ly/PersonalDataSafety

02/10/2020

With approximately 250 workers and a high probability of transmission if one worker tests positive and effective measures are not in place, the BPO centre was given the tick of approval by the health officials.

According to Medical Officer of Health Dr Nadine Williams, there are seven BPOs in the parish. However, only five have been compliant with measures needed to remain functional during the pandemic.

Tufton stated that while health officials will continue to work with these non-compliant entities, the ministry will not be slow in implementing drastic measures for those who are uncooperative.

Read more at www.jamaica-gleaner.com

THANK YOU! Here are 5 C’s that will help you continue to Lead in this moment:🔑 Clarity🔑 Communication🔑 Creativity🔑 Conne...
02/10/2020

THANK YOU!

Here are 5 C’s that will help you continue to Lead in this moment:

🔑 Clarity
🔑 Communication
🔑 Creativity
🔑 Connect
🔑 CARE

Keep up the good work!

02/10/2020

Whether it’s going the extra mile for a customer based on the information you’ve gathered or finding the solution for a problem at work, start taking the initiative today🔑

Your employer and your customers will appreciate your efforts and even if they don’t acknowledge it, know that you’ve helped to make a difference.

24/09/2020

THE BIG ONE!
CSAT is short for Customer Satisfaction, which is a commonly used key performance indicator (KPI) to track how satisfied customers are with your organization’s products or services.

There are several variations to the question customers get asked but the intention is the same. To capture the customer’s feedback.

Respondents generally use the following 1 to 5 scale:

1. Very unsatisfied
2. Unsatisfied
3. Neutral
4. Satisfied
5. Very satisfied

There have been instances where customers mistakenly give a bad review however, through the QA process this can be addressed by reviewing the call and sharing the feedback with the agent.

The GOAL is to get 5 star ratings! Not only does it mean that your customers are satisfied with the experience you provided, making them more likely to return or recommend someone, it also means potentially more business for the company = potentially more opportunities for you😉

Kudos to all our Top Agents our there, that make it their duty to provide exceptional experiences to customers regardless of the circumstances🔑

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Kingston

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Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 15:00
Friday 08:00 - 16:00

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