04/09/2026
💰 What if your late-payment problem is actually an internal delay problem?
Many businesses treat days sales outstanding as a measure of customer behaviour. But a large part of the collection cycle may be created by delays the business controls:
❗ Waiting until month-end to issue invoices
❗ Sending invoices to the wrong person or without the required documents
❗ Making the first contact weeks after the due date
❗ Allowing too much time to pass between follow-ups
‼️ In Article 9 of The Borderless Finance Function™, Dr. Dawkins Brown explains how invoices can effectively “send themselves and chase themselves.”
A properly designed receivables process can:
✅ Raise invoices as soon as work is completed
✅ Confirm electronic delivery
✅ Send courteous reminders on a defined schedule
✅ Escalate overdue balances consistently
✅ Track actions, promises and next steps weekly
✅ Allocate receipts daily to prevent customers being chased in error
✅ Reduce DSO and release cash tied up in receivables
For a business generating J$500 million in annual revenue, removing ten days from the collection cycle could release approximately J$13.7 million in cash.
‼️ The central lesson is simple: most businesses do not have only a collection problem. They also have a calendar problem.
A gentle, consistent and unfailing reminder schedule can protect customer relationships by preventing balances from reaching the stage where an uncomfortable collection call becomes necessary.
📩 Request the Finance Function Diagnostic
Dawgen Global’s Accounting Services BPO Division will assess your transaction volumes, systems, entities, reporting requirements and current finance processes—and provide a written recommendation and fixed-scope service proposal.
Email: [email protected]
more:
https://www.dawgen.global/invoices-that-send-themselves-and-chase-themselves/
Automating invoicing and receivables collection Days sales outstanding is discussed as a measure of customer behaviour. For most businesses it is mostly a measure of their own delays. This article sets out the four intervals you control, what each day of them is worth in cash, and why a gentle un...