Customer Service Academy of Jamaica was founded in 2002 to support the development, nationally and regionally, of best practices in customer service. To this end CSAJ aims to help organizations and individuals succeed in today's customer-driven world; and to ensure that companies and individuals maintain their competitive edge through adoption of CSAJ's programs which provides the means by which t
hey can deliver world-class service consistently. CSAJ draws on the expertise of a cadre of world-class trainers. Because of this the company has been able to develop a suite of services that have the capacity and capability to ensure a sustainable service culture in client organisations. The structures, level, pace and timing of CSAJ's in-house programs are planned according to the needs of the individual organisation. Open programs can be delivered in various locations in Jamaica and in the region. CSAJ's partnership approach is designed to deliver tangible business benefits and to help establish "best practice" performance and prepare organizations for 21st century survival. CSAJ is committed to aggressively deliver cutting edge high quality products, and to be competitive in pricing and delivery of value.
