Nova Call Center, Queen Rania Street, Amman (2026)

28/09/2026

📢 We're Hiring: Senior Quality Analyst

We’re looking for an experienced Senior Quality Analyst to join our Quality Department and support the continuous improvement of our customer service operations.

Key focus areas:

🔹Quality monitoring & customer experience
🔹QA team support and guidance
🔹KPI analysis & reporting
🔹Root Cause Analysis (RCA)
🔹Calibration & corrective action plans
🔹Collaboration with Operations, Training & WFM

Requirements:
2–3+ years of QA experience, preferably in a call center/BPO environment, strong analytical and communication skills, and solid knowledge of quality KPIs and Microsoft Excel.

For the full job description and application details, please visit the link:
https://hunt.kayanhr.com/share/U8voAq6q

24/09/2026

🌕月圆人团圆，福满中秋🌕

祝大家中秋快乐！愿阖家团圆，幸福温暖，共度美好时光。

23/09/2026

تتقدم نوفا بأسمى التهاني والتبريكات إلى المملكة العربية السعودية قيادةً وشعبًا بمناسبة اليوم الوطني السعودي.

نسأل الله أن يديم على المملكة عزّها وازدهارها، وأن يواصل وطنها مسيرة الطموح والإنجاز نحو مستقبل أكثر إشراقًا.

كل عام والمملكة العربية السعودية بخير 💚

01/09/2026

🚨 WE’RE HIRING | Sales Customer Service Agent 🚨

Location: Irbid

Nova Call Center Services is looking for a positive, customer-focused Customer Service Agent (Sales) to join our team.

If you’re passionate about customer service, sales, and education, we’d love to hear from you!

Key Responsibilities:

🔵Provide excellent customer service while following established SOPs.
🔵Identify and assess customers’ needs to ensure satisfaction.
🔵Handle customer interactions professionally and effectively.
🔵Promote and support learning programs using strong sales and customer engagement techniques.
🔵Conduct webinars and teach basic Arabic lessons to students.
🔵Follow communication procedures and company guidelines.

Requirements:

🔵Native Arabic speaker with a university degree in any field.
🔵C1 English level.
🔵Strong sales and communication skills.
🔵Excellent interpersonal and customer service skills.
🔵Basic knowledge of Microsoft Office.
🔵Strong time management and organizational skills.
🔵Flexibility to work shifts.

Ready to join our team?
Apply through the link: https://hunt.kayanhr.com/share/vuv1omWE
Or send your CV to: [email protected]

24/08/2026

في ذكرى مولد خير الأنام، سيدنا محمد ﷺ، نستذكر سيرته العطرة ورسالته التي حملت الرحمة والمحبة والسلام إلى العالمين.

🌙✨ كل عام وأنتم بخير بمناسبة المولد النبوي الشريف ✨🌙

20/08/2026

🚀 We're Hiring: Quality Officer

Are you detail-oriented, analytical, and passionate about delivering exceptional customer experiences?

Nova Call Center is looking for a Quality Assurance Officer to join our team and help ensure the highest standards of quality, compliance, and customer experience across our operations.

Key Responsibilities:

🔹Monitor, evaluate, and audit customer interactions across calls, chats, and other channels, based on approved QA/QC forms and required sampling targets.

🔹Ensure agents adhere to SOPs, policies, procedures, and client requirements.

🔹Identify quality gaps, critical errors, and root causes of recurring issues, including customer complaints.

🔹Track and analyze QA scores and key quality KPIs (CSAT, DSAT, FCR, AHT, etc.).

🔹Prepare daily, weekly, and monthly quality reports.

🔹Provide clear, constructive feedback and coaching recommendations to Operations and Training teams.

🔹Participate in calibration sessions to ensure consistency and accuracy across evaluators.

🔹Maintain accurate evaluation records and quality trackers.

🔹Support the implementation of corrective and process/training improvement plans.

Requirements:

🔹2+ years of experience in Quality Assurance, Quality Control, or a call center environment.

🔹Solid understanding of QA/QC methodologies and evaluation processes.

🔹Excellent English communication skills, written and verbal.

🔹Strong analytical and problem-solving skills, with keen attention to detail.

🔹Proficient in Microsoft Excel and Microsoft Office.

🔹Ability to work under pressure, meet deadlines, and deliver objective, professional feedback.

🔹High level of integrity, objectivity, and confidentiality.

🔹Knowledge of customer experience (CX) and contact-center KPIs.

If you're passionate about quality, customer experience, and continuous improvement, this could be the opportunity for you!

Send your CV to: [email protected]

Or apply through the link: https://hunt.kayanhr.com/share/95ZVCkww

19/08/2026

🚀 We're Hiring: Senior Quality Analyst

Are you an experienced Quality professional with a passion for customer experience, continuous improvement, and operational excellence?

Nova Call Center is looking for a motivated Senior Quality Analyst to join our Quality Department and help drive quality standards across our customer service operations.

Requirements:

🔹 2–3+ years of experience in Quality Assurance, preferably within a call center/BPO environment.

🔹 Previous experience as a Senior QA, Quality Analyst, or similar role is preferred.

🔹 Strong knowledge of contact center quality standards and KPIs.

🔹 Strong analytical and problem-solving skills.

🔹 Excellent English communication skills, both written and verbal.

🔹 Strong knowledge of Microsoft Excel and reporting tools.

🔹 Experience with Root Cause Analysis and corrective action planning.

🔹 Strong attention to detail and ability to make objective decisions.

🔹 Excellent communication, coaching, and interpersonal skills.

🔹 Ability to manage multiple projects/accounts and meet deadlines.

🔹 Experience conducting calibration sessions is highly preferred.

🔹 Ability to work independently and take ownership of quality-related responsibilities.

Preferred Skills:

🔹 Experience with call monitoring and quality management systems.

🔹 Experience working with multiple client accounts.

🔹 Experience handling client escalations and quality discussions.

🔹 Knowledge of customer experience and contact center KPIs.

🔹 Strong leadership and mentoring skills.

If you're detail-oriented, analytical, and ready to make a real impact on customer experience and operational quality, we'd love to hear from you!

Apply by sending your CV to: [email protected]

Or apply through the link: https://hunt.kayanhr.com/share/U8voAq6q

19/08/2026

🚀 We're Hiring: Account Manager

Are you a customer-focused professional who thrives on building strong relationships and creating exceptional client experiences?

Nova Call Center is looking for a motivated Account Manager to join our team and play a key role in managing client relationships, ensuring customer satisfaction, and supporting business growth.

Key Responsibilities:

🔹Manage and maintain strong relationships with clients and customers.

🔹Act as the main point of contact for assigned accounts.

🔹Follow up with clients, understand their needs, and provide appropriate solutions.

🔹Monitor account performance and ensure customer satisfaction.

🔹Coordinate with internal teams to resolve client issues and meet business requirements.

🔹Prepare reports and presentations using Microsoft Office applications.

🔹Identify opportunities to improve customer experience and support sales growth.

Requirements:

🔹Previous experience in Account Management, preferably in the Call Center domain.

🔹Fluency in English.

🔹Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

🔹Previous Sales experience is a plus.

If you're a relationship-builder with strong communication skills and a passion for delivering results, we'd love to hear from you!

📩 Send your CV to: [email protected]

or apply through the link: https://hunt.kayanhr.com/share/8NRxi30T

04/08/2026

🚀 We're Hiring: Sales Development Representative (SDR)

Are you a driven sales professional who enjoys connecting with people, creating opportunities, and contributing to business growth? Join Nova Call Center as a Sales Development Representative (SDR) and become part of a dynamic team where your efforts make a real impact.

As an SDR, you'll play a key role in identifying potential clients, generating qualified leads, and building a strong sales pipeline through strategic outbound outreach.

Key Responsibilities:

🔹Conduct outbound outreach via cold calls, emails, and LinkedIn to generate new leads and opportunities.

🔹Research and identify target companies and key decision-makers based on an Ideal Customer Profile (ICP).

🔹Maintain accurate and up-to-date lead data in CRM systems.

🔹Engage with prospects to qualify leads and schedule appointments for the sales team.

🔹Develop and execute an effective outbound sales strategy to maintain a healthy sales pipeline.

🔹Utilize modern tools for lead generation (Lusha, Apollo, Clay, etc.) to enhance outreach efforts.

🔹Collaborate with the sales team to ensure a smooth transition of qualified leads.

🔹Track sales performance and meet monthly lead generation targets.

Qualifications:

🔹Minimum of one year of sales experience or demonstrated potential in outbound sales.

🔹Proven ability to identify and engage with key decision-makers.

🔹Very good to excellent English communication skills (C1 level).

🔹Proficiency in CRM systems and lead-generation tools.

🔹Knowledge of SaaS or tech sales is a plus.

🔹Self-driven with a results-oriented mindset.

🔹Strong organizational skills and attention to detail.

Ready to accelerate your sales career?

Apply through the link: https://hunt.kayanhr.com/share/vuv1omWE
Or send your CV to: [email protected]

15/07/2026

🚨 We're Hiring: Customer Service Agent

Join Nova Call Center Services and become part of a dynamic team dedicated to delivering exceptional customer experiences!

📍 Location: Amman, Jordan

Key Accountabilities:

✅C1 English Level

✅Ability to conduct webinars and teach simple Arabic lessons to Students

✅Handle customer interactions following SOPs

✅Identify and assess customers’ needs to achieve satisfaction.

✅Follow communication procedures and guidelines when answering and interacting with customers.

✅Promote and support learning programs using effective sales and customer engagement techniques.

Qualifications & Required Skills:

✅Native Arabic speaker with university degree in any field.

✅Strong sales skills.

✅Good communication and interpersonal skills.

✅Basic Microsoft knowledge.

✅Time management skills.

✅Available to work shifts.

If you're passionate about helping people, enjoy working in a fast-paced environment, and are ready to grow your career, we'd love to hear from you!

Apply through the link: https://hunt.kayanhr.com/share/TW946tz9

Or send you CV to: [email protected]

Nova Call Center

28/09/2026

24/09/2026

23/09/2026

01/09/2026

24/08/2026

20/08/2026

19/08/2026

19/08/2026

04/08/2026

15/07/2026

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