Nova Call Center, Queen Rania Street, Amman (2026)

01/09/2026

🚨 WE’RE HIRING | Sales Customer Service Agent 🚨

Location: Irbid

Nova Call Center Services is looking for a positive, customer-focused Customer Service Agent (Sales) to join our team.

If you’re passionate about customer service, sales, and education, we’d love to hear from you!

Key Responsibilities:

🔵Provide excellent customer service while following established SOPs.
🔵Identify and assess customers’ needs to ensure satisfaction.
🔵Handle customer interactions professionally and effectively.
🔵Promote and support learning programs using strong sales and customer engagement techniques.
🔵Conduct webinars and teach basic Arabic lessons to students.
🔵Follow communication procedures and company guidelines.

Requirements:

🔵Native Arabic speaker with a university degree in any field.
🔵C1 English level.
🔵Strong sales and communication skills.
🔵Excellent interpersonal and customer service skills.
🔵Basic knowledge of Microsoft Office.
🔵Strong time management and organizational skills.
🔵Flexibility to work shifts.

Ready to join our team?
Apply through the link: https://hunt.kayanhr.com/share/vuv1omWE
Or send your CV to: [email protected]

24/08/2026

في ذكرى مولد خير الأنام، سيدنا محمد ﷺ، نستذكر سيرته العطرة ورسالته التي حملت الرحمة والمحبة والسلام إلى العالمين.

🌙✨ كل عام وأنتم بخير بمناسبة المولد النبوي الشريف ✨🌙

20/08/2026

🚀 We're Hiring: Quality Officer

Are you detail-oriented, analytical, and passionate about delivering exceptional customer experiences?

Nova Call Center is looking for a Quality Assurance Officer to join our team and help ensure the highest standards of quality, compliance, and customer experience across our operations.

Key Responsibilities:

🔹Monitor, evaluate, and audit customer interactions across calls, chats, and other channels, based on approved QA/QC forms and required sampling targets.

🔹Ensure agents adhere to SOPs, policies, procedures, and client requirements.

🔹Identify quality gaps, critical errors, and root causes of recurring issues, including customer complaints.

🔹Track and analyze QA scores and key quality KPIs (CSAT, DSAT, FCR, AHT, etc.).

🔹Prepare daily, weekly, and monthly quality reports.

🔹Provide clear, constructive feedback and coaching recommendations to Operations and Training teams.

🔹Participate in calibration sessions to ensure consistency and accuracy across evaluators.

🔹Maintain accurate evaluation records and quality trackers.

🔹Support the implementation of corrective and process/training improvement plans.

Requirements:

🔹2+ years of experience in Quality Assurance, Quality Control, or a call center environment.

🔹Solid understanding of QA/QC methodologies and evaluation processes.

🔹Excellent English communication skills, written and verbal.

🔹Strong analytical and problem-solving skills, with keen attention to detail.

🔹Proficient in Microsoft Excel and Microsoft Office.

🔹Ability to work under pressure, meet deadlines, and deliver objective, professional feedback.

🔹High level of integrity, objectivity, and confidentiality.

🔹Knowledge of customer experience (CX) and contact-center KPIs.

If you're passionate about quality, customer experience, and continuous improvement, this could be the opportunity for you!

Send your CV to: [email protected]

Or apply through the link: https://hunt.kayanhr.com/share/95ZVCkww

19/08/2026

🚀 We're Hiring: Senior Quality Analyst

Are you an experienced Quality professional with a passion for customer experience, continuous improvement, and operational excellence?

Nova Call Center is looking for a motivated Senior Quality Analyst to join our Quality Department and help drive quality standards across our customer service operations.

Requirements:

🔹 2–3+ years of experience in Quality Assurance, preferably within a call center/BPO environment.

🔹 Previous experience as a Senior QA, Quality Analyst, or similar role is preferred.

🔹 Strong knowledge of contact center quality standards and KPIs.

🔹 Strong analytical and problem-solving skills.

🔹 Excellent English communication skills, both written and verbal.

🔹 Strong knowledge of Microsoft Excel and reporting tools.

🔹 Experience with Root Cause Analysis and corrective action planning.

🔹 Strong attention to detail and ability to make objective decisions.

🔹 Excellent communication, coaching, and interpersonal skills.

🔹 Ability to manage multiple projects/accounts and meet deadlines.

🔹 Experience conducting calibration sessions is highly preferred.

🔹 Ability to work independently and take ownership of quality-related responsibilities.

Preferred Skills:

🔹 Experience with call monitoring and quality management systems.

🔹 Experience working with multiple client accounts.

🔹 Experience handling client escalations and quality discussions.

🔹 Knowledge of customer experience and contact center KPIs.

🔹 Strong leadership and mentoring skills.

If you're detail-oriented, analytical, and ready to make a real impact on customer experience and operational quality, we'd love to hear from you!

Apply by sending your CV to: [email protected]

Or apply through the link: https://hunt.kayanhr.com/share/U8voAq6q

19/08/2026

🚀 We're Hiring: Account Manager

Are you a customer-focused professional who thrives on building strong relationships and creating exceptional client experiences?

Nova Call Center is looking for a motivated Account Manager to join our team and play a key role in managing client relationships, ensuring customer satisfaction, and supporting business growth.

Key Responsibilities:

🔹Manage and maintain strong relationships with clients and customers.

🔹Act as the main point of contact for assigned accounts.

🔹Follow up with clients, understand their needs, and provide appropriate solutions.

🔹Monitor account performance and ensure customer satisfaction.

🔹Coordinate with internal teams to resolve client issues and meet business requirements.

🔹Prepare reports and presentations using Microsoft Office applications.

🔹Identify opportunities to improve customer experience and support sales growth.

Requirements:

🔹Previous experience in Account Management, preferably in the Call Center domain.

🔹Fluency in English.

🔹Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

🔹Previous Sales experience is a plus.

If you're a relationship-builder with strong communication skills and a passion for delivering results, we'd love to hear from you!

📩 Send your CV to: [email protected]

or apply through the link: https://hunt.kayanhr.com/share/8NRxi30T

04/08/2026

🚀 We're Hiring: Sales Development Representative (SDR)

Are you a driven sales professional who enjoys connecting with people, creating opportunities, and contributing to business growth? Join Nova Call Center as a Sales Development Representative (SDR) and become part of a dynamic team where your efforts make a real impact.

As an SDR, you'll play a key role in identifying potential clients, generating qualified leads, and building a strong sales pipeline through strategic outbound outreach.

Key Responsibilities:

🔹Conduct outbound outreach via cold calls, emails, and LinkedIn to generate new leads and opportunities.

🔹Research and identify target companies and key decision-makers based on an Ideal Customer Profile (ICP).

🔹Maintain accurate and up-to-date lead data in CRM systems.

🔹Engage with prospects to qualify leads and schedule appointments for the sales team.

🔹Develop and execute an effective outbound sales strategy to maintain a healthy sales pipeline.

🔹Utilize modern tools for lead generation (Lusha, Apollo, Clay, etc.) to enhance outreach efforts.

🔹Collaborate with the sales team to ensure a smooth transition of qualified leads.

🔹Track sales performance and meet monthly lead generation targets.

Qualifications:

🔹Minimum of one year of sales experience or demonstrated potential in outbound sales.

🔹Proven ability to identify and engage with key decision-makers.

🔹Very good to excellent English communication skills (C1 level).

🔹Proficiency in CRM systems and lead-generation tools.

🔹Knowledge of SaaS or tech sales is a plus.

🔹Self-driven with a results-oriented mindset.

🔹Strong organizational skills and attention to detail.

Ready to accelerate your sales career?

Apply through the link: https://hunt.kayanhr.com/share/vuv1omWE
Or send your CV to: [email protected]

15/07/2026

🚨 We're Hiring: Customer Service Agent

Join Nova Call Center Services and become part of a dynamic team dedicated to delivering exceptional customer experiences!

📍 Location: Amman, Jordan

Key Accountabilities:

✅C1 English Level

✅Ability to conduct webinars and teach simple Arabic lessons to Students

✅Handle customer interactions following SOPs

✅Identify and assess customers’ needs to achieve satisfaction.

✅Follow communication procedures and guidelines when answering and interacting with customers.

✅Promote and support learning programs using effective sales and customer engagement techniques.

Qualifications & Required Skills:

✅Native Arabic speaker with university degree in any field.

✅Strong sales skills.

✅Good communication and interpersonal skills.

✅Basic Microsoft knowledge.

✅Time management skills.

✅Available to work shifts.

If you're passionate about helping people, enjoy working in a fast-paced environment, and are ready to grow your career, we'd love to hear from you!

Apply through the link: https://hunt.kayanhr.com/share/TW946tz9

Or send you CV to: [email protected]

14/07/2026

🚀 We're Hiring: Customer Service Team Leader

Are you a passionate leader with a proven track record of coaching high-performing tele-sales teams and driving outstanding sales results? We're looking for a Customer Service Team Leader to join our team!

Key Accountabilities:

✅Oversee the day-to-day operations of the Customer Service team, ensuring service levels, productivity, and quality standards are consistently achieved.
✅Organize, prioritize, and coordinate team activities to ensure efficient workload distribution and optimal utilization of resources.
✅Monitor team and individual performance against established KPIs, attendance, productivity, and quality metrics, taking corrective action where necessary to ensure targets are met.
✅Provide regular coaching, feedback, and performance management to support employee growth, engagement, and continuous improvement.
✅Conduct performance reviews and contribute to the training, onboarding, and development of team members.
✅Support team members in enhancing their skills, knowledge, and overall effectiveness through ongoing coaching and mentoring.
✅Ensure adherence to assigned workloads, customer portfolios, data allocations, and operational procedures.
✅Maintain, update, and promote the use of knowledge base resources, ensuring information remains accurate, and that team members consistently follow documented processes and best practices.
✅Facilitate knowledge-sharing initiatives to drive consistency, efficiency, and service excellence across the team.
✅Gather, validate, and communicate team feedback to clients and stakeholders, ensuring information shared is accurate, consistent, and actionable.
✅Identify, escalate, and monitor operational issues, customer concerns, technical challenges, and other blockers that may impact service delivery.
✅Collaborate with management and cross-functional teams to resolve issues, improve processes, and enhance overall team performance.
✅Provide support to internal departments on customer service matters and related operational requirements.
✅Prepare and communicate reports on team performance, challenges, trends, and recommendations as required.
✅Perform additional duties and special projects assigned to support business objectives.

Qualifications & Experience

✅English language proficiency at C1 level or higher (CEFR), with excellent verbal and written communication skills.

✅Proven experience as a Sales Team Leader, with a strong track record of leading, coaching, and developing a team of tele-sales agents.

✅Demonstrated ability to drive sales performance, achieve revenue targets, and manage team KPIs in a fast-paced sales environment.

✅Strong leadership, coaching, performance management, and stakeholder management skills.

Location: Amman

If you're ready to take the next step in your leadership career and make a real impact, we'd love to hear from you!

Apply through the link: https://hunt.kayanhr.com/share/TzTxdsyv

Or send your CV to: [email protected]

13/07/2026

📢 We're Hiring: Workforce Management (WFM) Specialist

Nova Call Center Services is looking for a Workforce Management (WFM) Specialist to drive operational excellence through forecasting, scheduling, capacity planning, real-time management, and performance analysis.

Key Accountabilities:

✔Maintain accurate forecasts, capacity plans, and schedule plans.
✔Ensure that forecasts, capacity plans, and schedules are generated in a timely and accurate fashion.
✔Offer strategic recommendations to improve productivity while balancing service levels.
✔Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/Client requirements balance.
✔Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.
✔Ensure that all reports and trackers are up to date.
✔Participate in meetings with stakeholders as needed.
✔Partner closely Real Time Support resources.
✔Establish and utilize benchmarks based on relevant metrics and industry best practices.
✔Generate various reports for different stakeholders.

Qualifications:

✔2 - 4 years previous Contact Center WFM experience.
✔Prior experience in outsourcing companies is preferred but not required.
✔High proficiency with computers, Excellent knowledge and use of word processing, spreadsheets, and database systems.
✔Broad knowledge of inbound & outbound contact center environment.
✔Exceptional verbal and written communication skills.
✔The ability multi-tasks in a professional & courteous manner.
✔Must have analytical and troubleshooting expertise.
✔Ability to work a flexible schedule.

If you're passionate about optimizing workforce performance and making data-driven decisions, we'd love to hear from you!

Apply today by clicking the link below:

https://hunt.kayanhr.com/share/gA0C2mG3

Or send your CV to: [email protected]

01/07/2026

🌟 We're Hiring: Senior HR Officer 🌟

📍 Location: Irbid, Jordan

Are you passionate about people, organization, and creating a positive employee experience? Join Nova Call Center and become part of a dynamic team where you'll play a key role in supporting our people and driving our continued growth.

Key Responsibilities:

•Support the end-to-end recruitment process, including sourcing, screening, and coordinating interviews.
•Assist with onboarding and offboarding processes to ensure a seamless employee experience.
•Maintain accurate employee records and HR documentation.
•Support employee relations and respond to HR-related inquiries.
•Ensure compliance with company policies and labor regulations.
•Assist in implementing HR initiatives, employee engagement activities, and performance management processes.
•Prepare HR reports and support day-to-day HR operations.

Qualifications:

•Bachelor’s degree in human resources, Business Administration, or a related field.
•Previous experience in Human Resources is preferred.
•Strong communication and interpersonal skills.
•Excellent organizational skills with strong attention to detail.
•Proficiency in Microsoft Office; experience with HR systems is a plus.
•Ability to maintain confidentiality and handle sensitive information professionally.
•A proactive, positive attitude with a willingness to learn and grow.

Ready to take the next step in your HR career? We'd love to hear from you!

Apply through this link:https://hunt.kayanhr.com/share/mlyGk8CZ

Or send you CV to: [email protected]

Nova Call Center

01/09/2026

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19/08/2026

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01/07/2026

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