04/11/2021
SECURITY ASSISTANT OPERATIONS MANAGER
JOB DESCRIPTION
As a Security Assistant Operations Manager, you shall be responsible for managing security personnel delivering different security services on customer sites.
You could be supporting the development, operations and profitability of your assigned area through ensuring the best possible business performance, contract compliance, sales and timely delivery.
ROLE AND RESPONSIBILITIES
This is typically a full time, you may be required to manage operations which are running 24x7 and therefore be available for emergencies outside of normal working hours as well. Flexible working arrangements may also be discussed. You may be based at a single site or branch or be responsible for a number of sites in a designated area.
Your responsibilities could include:
Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
Acting as a role model and always behaving in line with our company values
Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
Managing contractual budgets in line with financial targets
Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
Ensuring contract required training and screening / vetting has been completed for all security staff
Developing professional customer relationships, responding appropriately to customer requests and concerns
Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing timely reports.
Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
Driving sales
SKILLS AND EXPERIENCE
Ideally, we’re looking for people with
A checkable personal history including periods of education, employment, travel and unemployment
Prior experience of working in a similar operational management role , ideally within the security industry
A valid security industry licence or accepted certificate of security competence
Excellent verbal and written communication skills, interacting both internally and externally
Excellent customer service skills
Excellent organisational skills
Ability to successfully manage a team
Track record of working in a fast paced and demanding environment
Responsibilities
Develop and implement security policies, protocols and procedures
Control budgets for security operations and monitor expenses
Recruit, train and supervise security officers and guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate staff when responding to emergencies and alarms
Review reports on incidents and breaches
Investigate and resolve issues
Create reports for management on security status
Analyze data to form proposals for improvements (e.g. implementation of new technology)
Requirements
Proven experience as security manager or similar position
Experience using relevant technology and equipment (e.g. CCTV Access be control)etc
Experience in reporting and emergency response planning
Excellent knowledge of security protocols and procedures
Solid understanding of budgeting and statistical data analysis
Working knowledge of MS Office
Excellent communication and interpersonal skills
Outstanding organizational and leadership skills
Committed and reliable
High school diploma; Further education in security training or similar field will be an asset
